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Dick Hannah Acura of Portland
Portland, OR
196 Reviews
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Showing 196 reviews
November 09, 2013
I bought my 2004 TL here at Acura of Portland about 6 years ago. The service team here are simply incredible! They have not only kept my car running at peak performance but I am proud to say that I am years ago. The service team here are simply incredible! They have not only kept my car running at peak performance but I am proud to say that I am currently at about 304,000 miles and the car is still running strong! They always take care of me and for that reason I will be returning soon for my next car! More
by jld3ariel
Employees Worked With
Micheal Thao and Joey Thomas
September 27, 2013
I find I can truly trust Ray Reynolds, Red Team in the service department, with maintaining my 2000 RL in tip top running condition. If the service dept. finds an issue with my car he's there on the phon service department, with maintaining my 2000 RL in tip top running condition. If the service dept. finds an issue with my car he's there on the phone explaining the details to me. I've never felt 'hard sell' pressure or been asked to pay for service that was not needed. Ray is great in fitting me in quickly when I have unexpected service needs as well. I'll continue taking my car to Dick Hannah Acura for all of my future servicing needs. Thank you Red Team! More
by jacque2
Employees Worked With
Ray Reynolds
September 23, 2013
It was so nice to deal with such a professional group of people... I guess when you buy a quality vehicle you would expect the highest in quality customer service... Well that's what I got... I retired fro people... I guess when you buy a quality vehicle you would expect the highest in quality customer service... Well that's what I got... I retired from FedEx last year as an Executive where we demand our people to provide excellent customer service... Well you guys met my expectations and I would highly recommend you... Sincerely, Jorge Bailey... Regional Account Executive FedEx, Retired More
by jorgebailey
Employees Worked With
Service personnell
September 14, 2013
After graduating college, I came home for a few months to find an affordable car. A very personable, helpful, and professional sales associate of yours named Noe Galvez assisted me in attempting to find a ca find an affordable car. A very personable, helpful, and professional sales associate of yours named Noe Galvez assisted me in attempting to find a car that suited me. I told him I wanted a car that was red since that is my favorite color and also economical. He suggested a 4-door, automatic, Hyundai Elantra with a CD Player. It was used, but only had about 2,000 miles driven on it. I liked the fact that he helped me find a car in my price range and that was in great shape! I have had the car since August of 2012 and haven't had any problems with it! Thanks Noe for recommending this car! More
by laural2
Employees Worked With
Noe Galvez
September 12, 2013
I moved from Michigan to Camas Wa recently and I need an oil change with any scheduled maintenance. Without an appointment I went there and was greeted by a young handsome gentleman, who is really friendly oil change with any scheduled maintenance. Without an appointment I went there and was greeted by a young handsome gentleman, who is really friendly and patient with me when I told him my visiting purpose. He checked my vehicle, identified a few scheduled maintenance needed and made recommendation to me with all the price options. It took only 50 minutes for the technician to complete the job with a nice clean car wash. During my waiting time, I chatted with this gentleman about my on/off situation of displaying messages such as "tighten your fuel cap", "check engine emission system" that I had experienced during past months. He nicely and patiently explained to me several possible causes, which pretty much agreed with the on-line research I did. When I was in Michigan, I always brought my MDX to a nearby Acura Troy in Michigan and I had been very pleased with their quality service. After moving here, I am even happier with this new dealership because I can put my trust in them. More
by jdshen
Employees Worked With
A young gentleman I did not get his name
August 24, 2013
I always have a great experience at Dick Hannah! The main reason is the employee who takes care of me and my car. :) Just want to give a shout out to Sam. He is seriously always friendly, patient, kin main reason is the employee who takes care of me and my car. :) Just want to give a shout out to Sam. He is seriously always friendly, patient, kind and explains what is going on and what needs to happen with my older MDX. Thank you Sam, you're awesome! More
by lorismucker
Employees Worked With
Sam
August 21, 2013
We purchased our used 2005 TL here in late 2006 with about 20,000 miles on it. It now has almost 90,000. We live approximately 45 minutes west of Acura of Portland (AOP) and I have been taking our Acura about 20,000 miles on it. It now has almost 90,000. We live approximately 45 minutes west of Acura of Portland (AOP) and I have been taking our Acura here for service every since. I have always had an excellent experience working with AOP. I first worked with Joey and from there lately with Ray. Employees have always been friendly and willing to provide the service needed without trying to sell or perform work on it that was not necessary. I find it worth my level of confidence to travel the distance I do for the work that AOP provides. Can I find a place that is not as expensive, yes. Am sure I can. Would they be a thorough a d caring and complete I don't know. That is why I come back. More
by greeleyj
Employees Worked With
Ray
August 11, 2013
Sam is such a professional, I look forward to bringing my car in for service. He knows me, remembers my vehichle and its nuances - that really means a lot! Sam never pressures us, but I know when he recom car in for service. He knows me, remembers my vehichle and its nuances - that really means a lot! Sam never pressures us, but I know when he recommends a service that they are needed. Best service department out there! More
by Therundles
Employees Worked With
Sam Berglund
April 23, 2013
I would have to say that my experience with Dick Hannah Acura started out good,I enjoyed Matt our Sales person he was extremely friendly, professional and helpful we appreciated his professionalism. We bou Acura started out good,I enjoyed Matt our Sales person he was extremely friendly, professional and helpful we appreciated his professionalism. We bought a used car and we were offered the full warranty for 3 months or 3000 miles on all major systems, we were also offered the Loyalty Rewards Program. We had a new guy help us with signing our papers and he never went over the EXTENDED WARRANTY although we were told we opted out of this, If we opted out of this weren't aware. In the first 30 days we had a trim piece fall off the front driver door it had been broken and they put it on with double sided sticky tape. In the first 30 days we had a driver side light cover in fall off it was also broken, the abs light came on as well as the service Air ride control and Tire control message flashing. We took the car in and we were told that none of our mechanical defects where covered and it was going to cast over 700 just for the air compressor. We were told that the trim piece and marker light couldn't be replaced. We were told that we should have purchased the extended warranty!?! The Sales manager called my husband a liar he told him he should have got the EXTENDED WARRANTY. We only had this car a little over a month and the DEALERSHIP isn't the least bit concerned about what we may think about the car they sold us or their lack of empathy for the situation. My husband asked him, So your motto is (WE BELIEVE IN NICE). I guess that doesn't apply today? The sales manager didn't respond. We asked to have the car put outside with the keys locked in it. We told them we would pick it up. Brad the Sales manager was more then happy to do that for us. I received a call from Rob in the Services Dept. he was very nice and he did have empathy for our situation but unfortunately that didn't lower the cost of the repairs on our NEW/ USED CAR. We could have chosen any dealership we live near Auto Row, we chose them because we thought dealing with a larger dealership might be the better option. We now believe that it really doesn't matter when it comes to buying a used car. I believe this dealership should have offered to cover some of the cost. Beware of this dealership. They don't BELIEVE IN NICE! More
by terakumpf
Employees Worked With
BRAD
November 13, 2012
This dealership does not deserve to stay open. After bringing my car in over four times for the tire light coming on the employees lied to me. The guys in the service department are so poorly trained th bringing my car in over four times for the tire light coming on the employees lied to me. The guys in the service department are so poorly trained they couldn't find a simple leak, they had to take the car to Les Schwab. Then once they found the leak they tried telling me that Lexus approved only two of the tires being replaced with tires of a different tread. My car is all wheel drive so I knew that all the tires needed to be equal in use and the same tread. When I spoke of my concern they said they called Lexus personally and the woman said it was fine. The manager Tony also said that it was fine because my rear tires were a different size than the front. This was not true, all four tires and rims are identical. So either Tony, the manager, lied or he is can't tell the difference on something as simple as tire size. I called Lexus to verify what the service man said and the woman who the employee spoke to said she warned him it would ruin my transmission and should under NO circumstances be done. The employees here have no respect or morals. They do not care about their customers or their safety. More
by canwoww
