Dick Dyer Mercedes-Benz

Excellent customer service and communication about the status of my car repair. I really liked the video from the technician that showed the checkpoints and addressed the area of concern on the repair. status of my car repair. I really liked the video from the technician that showed the checkpoints and addressed the area of concern on the repair. More

The staff is knowledgeable, friendly, and accommodating. They acknowledge customers in a timely manner. They are also very helpful. They acknowledge customers in a timely manner. They are also very helpful. More

Boyce and the rest of their staff were great, on point and genuinely cares in making sure I was being taken care of and for my best interest. That is something you don’t see a lot in auto dealerships serv and genuinely cares in making sure I was being taken care of and for my best interest. That is something you don’t see a lot in auto dealerships services. More

Yes, during the initial call I was told on average things would take a week. I had no idea my car would sit there a whole week before even being touched for diagnostics. When I called again after a week of n would take a week. I had no idea my car would sit there a whole week before even being touched for diagnostics. When I called again after a week of not hearing any type of update, I was told, the diagnostic was complete and if he could get off the phone he could call my insurance company. Tone was unprofessional and inconsiderate. I understand a part was ordered and there was time for labor but almost 2 weeks was terrible. To add insult to injury, I was originally told there was a call out so my repairs may not be done that day. So there is only one repair person? I immediately called to speak with a manager and my car was magically completed in a couple hrs. Needless to say my associate did not care at all. Will never return to Dick Dyer again! More

Always excellent customer service! ! Thanks Boyce and Jill! No doubt will continue to purchase my cars and have serviced for years to come. ! Thanks Boyce and Jill! No doubt will continue to purchase my cars and have serviced for years to come. More

My last service was quick. As usual Ryan was super helpful. The diagnostic was quick and I was informed every step of the way. As usual Ryan was super helpful. The diagnostic was quick and I was informed every step of the way. More

We had Superior service, on time delivery and we had no issues. Staff was professional and knowledgeable. The staff seem to want us to have a good experience and leave they satisfied. Which we were issues. Staff was professional and knowledgeable. The staff seem to want us to have a good experience and leave they satisfied. Which we were More

Boyce was clear, courteous & a super advocate. Great service, as always. Very Good turnaround time! Great service, as always. Very Good turnaround time! More

Tech was on time and communicated well throughout the process. The video summary at the conclusion of the service visit was great process. The video summary at the conclusion of the service visit was great More

I brought my car in for an engine light and some other work. My car was there for roughly three weeks because they could not diagnose the issue with my car and told me to bring it back when the engine lig work. My car was there for roughly three weeks because they could not diagnose the issue with my car and told me to bring it back when the engine light came back on. I am a little frustrated with that because when I was bringing my car I stressed that engine light was intermittent because they were telling me it was a week before they could get to my car. They did send me a video check up of the car within a day or two but I am not sure if they looked at engine codes or were just looking at the tires, brakes etc. dealership experience was a little frustrating, but giving the team the benefit of the doubt they were transparent and fair. More