Dick Dyer Mercedes-Benz

Please beware of the service department staff damaging your Mercedes and not notifying you at all. I took my 2019 Mercedes to the Dick Dyer Mercedes service department after paying $3100 for services I d your Mercedes and not notifying you at all. I took my 2019 Mercedes to the Dick Dyer Mercedes service department after paying $3100 for services I drove off with a broken wiper blade in the rear and side swiped doorknob. It took three weeks to get my wiper blade fixed. Then, after getting in a heated useless argument with the service manager about damaging my vehicle's door knob, he agreed to repair the damages. A third party painter did a deplorable job on my doorknob. Then, the truck paint was scraped also when placing name plates in the back. If I had another Mercedes dealership that was nearby, I would never take my SUV there again. 👎😕😠. Damage SUV Mercedes that was not damaged when I brought the vehicle in to be serviced. And, horrible service manager and unprofessional when handling customer complaints. More

I’ve had the pleasure of dealing with Brad and Jerry from Dick Dyer Mercedes. This is a well run family owed dealership. They made me feel like I was part of the family. Friendly, knowledgeable, professional Dick Dyer Mercedes. This is a well run family owed dealership. They made me feel like I was part of the family. Friendly, knowledgeable, professional, and kind. Brad went above and beyond to ensure I was fully satisfied with my purchase. Jerry had everything setup ahead of time to ensure I don’t have to spend any unnecessary time waiting. I can’t thank Brad and Jerry enough. I highly recommend this dealership!!! More

Would give zero if I could. Worst experience at a dealer! 3k later problem fixed now I have another one they caused . Not to mention they had me come pick it up and guess what n Worst experience at a dealer! 3k later problem fixed now I have another one they caused . Not to mention they had me come pick it up and guess what not fixed. They didn’t even check they had my car for a month. Had to rent a car . You think for $300 an hour you would get good service nope the car drivers were more competent than sales reps! Go to Augusta to take your Benz… More

They are professional, hospitable, and excellent in customer service. They actually care about their customers. customer service. They actually care about their customers. More

Roy and Sonata were helpful in my purchase of a Mercedes GLE350 with certified warranty. Highly recommend. GLE350 with certified warranty. Highly recommend. More

I came in to buy a car from Zino Robertson and couldn't be happier with my purchase. He took care of my needs from start to finish. Great communication and great service! be happier with my purchase. He took care of my needs from start to finish. Great communication and great service! More

Very friendly staff. They were informative and not pushy. I felt comfortable throughout the entire process. They were informative and not pushy. I felt comfortable throughout the entire process. More

I purchased used from Dick Dyer Mercedes and it was seamless. I worked with Hank Dyer and Eric Butler and they were both fantastic. Could not recommend this store more. seamless. I worked with Hank Dyer and Eric Butler and they were both fantastic. Could not recommend this store more. More

Dick Dyer Mercedes is the best dealership I've been to. From walking in to walking out, I have never felt so taken care of. From walking in to walking out, I have never felt so taken care of. More

Took my vehicle to Dyer Two Notch for service. 20 percent of gas missing from tank (90% at dealership 70% on departing dealship). Had problems with vehicle after service that I didn't have befor 20 percent of gas missing from tank (90% at dealership 70% on departing dealship). Had problems with vehicle after service that I didn't have before them service my vehicle--steering column More