Diamond Valley Honda

2014 Honda Accord I found that working with Diamond Valley Honda on the purchase of our 2014 Honda Accord to be very pleasing. All of the personnel that we were involv I found that working with Diamond Valley Honda on the purchase of our 2014 Honda Accord to be very pleasing. All of the personnel that we were involved with was well informed of the product and their job category of the transaction. The only downfall was when the General Manager called me to inform me that we would be having this survey and stated: "When you rate us it is important to know that anything other then a Excellent Rating is considered a failure and that he would appreciate an Excellent Rating". I take that as trying to persuade my view of my experience with Diamond Valley Honda during my transaction. I believe it far more important for the customer to feel comfortable about giving his "HONEST" evaluation then to have an excellent rating. Every person and business always has room to improve, no mater how through they believe they are. Recommendations: 1. Every vehicle sold, both new and used, should have a full tank of gas when the customer takes possession of the vehicle. 2. When the customer is being brought into the showroom to begin the transaction process, they should feel very welcomed to the agency by informing then where the restrooms are located, should they need to use them, offered some nourishment such as water, soda, coffee, and maybe even a donut or muffin. Those gratuities are very cheap when you consider the expense of the purchase of a vehicle and can be claimed as part of the customer service services the agency charges on every vehicle without the customer knowing. 3. The finance department should always provide at least three different financing options showing the most expensive to the customer first and finishing with the best option for the customer. This method bills trust between the agent and the customer by showing the the dealership is looking out for the customer's greater interest and not show greed. 4. Salesmanship: Our salesman, Eric Alpuche, is a friendly and personable salesman. He is well informed of the product and presents the information about the car very clearly. The only thing I would add to the training of all sales personnel would be for them to inform the potential customer in the beginning that when they show you a feature on a vehicle they will take a few steps away from the customer (when more then one customer) to allow them to discuss the feature shown semi-privately before going to the next feature. This would allow the potential customer to feel more welcomed and less pressured on the purchase of a vehicle. I am very sorry if I have offended anyone with my comments, but as I said before, everyone has room for improvement, including Diamond Valley Honda, and they should be thankful for HONEST opinions without pressure from their customers. I have always learned more from my mistakes then I have from my successes so being informed of the honest negatives is far more valuable to me. I wish you all a good day, Thank You again for all that your dealership has done for us, and may GOD Bless you all and have a very Merry Christmas and a prosperous New Year. More

Great service We were told it might take up to two weeks to get our car back but it was ready in just 5 days. They did warranty work even though our notice had com We were told it might take up to two weeks to get our car back but it was ready in just 5 days. They did warranty work even though our notice had come out in 2009i for a cracked block. We had extra worked done. When we went to pay, I mentioned that they used to give a senior discount. They then redid our bill to reflect the discount. (They only do that if you ask for it.) We left feeling very happy and blessed! Thank you, Diamond Valley Honda!!! More

Amazing service department I drive 34 miles to get my service done at this dealership. Friendly staff and great customer service. I will be back and all my friends and family I drive 34 miles to get my service done at this dealership. Friendly staff and great customer service. I will be back and all my friends and family members will be told about this great place. Thank you guys More

Always Excellent I have been a customer with Diamond Valley Honda for many years and the service team is always pleasant and keeps my car in great shape. The staff is I have been a customer with Diamond Valley Honda for many years and the service team is always pleasant and keeps my car in great shape. The staff is very friendly and helpful. More

warenty part replactment replace door lock actuator on r/r door. Mr Ken Ellerbeck was my serviceadviser on this problem. Mr Ellerbeck advised my that the part had to be repl replace door lock actuator on r/r door. Mr Ken Ellerbeck was my serviceadviser on this problem. Mr Ellerbeck advised my that the part had to be replace and it was under recall. The job was done on time and the courier who took me home and picked me up was very good ( I didn't get his name. Thank you Hemet Valley Honda for making this visit very enjoyable. Sincerely Ralph P Wynn More

Excellent Repair Service The dealership had to order a replacement part for my Honda CRV. My cell phone would not pare with the car so the dealership had to order a new conn The dealership had to order a replacement part for my Honda CRV. My cell phone would not pare with the car so the dealership had to order a new connector for my car. It arrived on time and Kenneth Ellerbeck made sure my phone would connect before I left the dealership. It took extra time for him and the service tech. to provide me with a good connection before I left the dealership. I very much appreciated their extra effort in making sure my cell phone had connected. They saved me an extra trip back to the dealership by their excellent service. I recommend their car service department to all my friends. More

As I say in their commercial, "I Like It!" Came in for regular service because my tire pressure was low and I had missed getting the work done when I got my oil change, due to travel/life. I h Came in for regular service because my tire pressure was low and I had missed getting the work done when I got my oil change, due to travel/life. I have had good service with my hybrid, great service with my Fit and I'm just a happy customer. More

Has never heard that "Bait and Switch tactics" Are ILEGAL They listed vehicles for sale and when we inquired about coming to see the vehicle they told us it was available and to come down and have a look. All They listed vehicles for sale and when we inquired about coming to see the vehicle they told us it was available and to come down and have a look. All the information posted in their add was included in my email to they- they confirmed it was all true- then we went down they pretended the original price was just an error and they'd never heard or seen it- despite the fact we spoke to the same person we met there- then she said she could sell it to us for 22,000 dollars MORE then the original price. It's blatant "BAIT and SWITCH tactics" which are illegal! Go somewhere else unless you want to be conned by their associates. More

Excellant customer service The service was excellent. I was kept informed about the repairs and notified when they were completed. You could not ask for any better service. The service was excellent. I was kept informed about the repairs and notified when they were completed. You could not ask for any better service. More

Great ! Awesome people !!! I was looking for car for week, other dealers in same location were high pressure, for them it was more about sale than what I wanted, but Diamond V I was looking for car for week, other dealers in same location were high pressure, for them it was more about sale than what I wanted, but Diamond Valley Honda was all about me and my needs and what was in my best interest. ..I would bring family and friends here they do care . Sales people were really friendly , smart, caring. Thank you and keep up the good works. ... More