Diamond Valley Honda

2017 Honda Accord Sport Special Edition I had originally gone to DCH Honda in Temecula, and I was very disappointed with their service, I waited a few days to hear back from them about a dea I had originally gone to DCH Honda in Temecula, and I was very disappointed with their service, I waited a few days to hear back from them about a deal, and I got no response. So I decided to stop by at Diamond Valley Honda and you guys seemed to have a bigger selection of vehicles, I was greeted by a really nice front desk lady, and I asked for a Spanish speaking sales person, the only Spanish speaking person was on lunch, so the sales person Gabriel helped us out, he was very helpful from the beginning and showed me a few different vehicles instead of pushing one on me the way DCH did. He helped me find a car that I loved and we totally forgot about having a Spanish speaking sales person because he was awesome and helpful. He helped us get the best deal. When it came to the finance part, it was so easy and quick and the finance guy (Salvadorian Man Forgot Name) he was awesome explained everything very carefully and also went through the warranties with me. Overall I really enjoyed the visit at Diamond Valley. Thank you to Gabriel and the Finance Team. Definitely recommending this Dealer! More

This time it was interesting to say the least On Friday October 6, 2017, I went there with my 2016 Honda Civic EX-L. I noticed that there was vibration in the steering wheel upon hard braking. I On Friday October 6, 2017, I went there with my 2016 Honda Civic EX-L. I noticed that there was vibration in the steering wheel upon hard braking. I explained this to the service advisor. About 30 minutes later a man who I believe was the service manager asked to speak with me. He informed me that a Technician had inspected my front brakes and noted some "Hot spots" on the rotors but the pads were in good condition and they did not see a need for a front brake job. Instead he recommended a brake system flush rather than a brake job. I agreed to the brake flush as he said this would prolong the wear of the rotors and pads because of the heat. But this did not solve my problem and I still noticed vibration in the steering wheel when I brake. So I am not a happy camper. I have been a customer for years.. More

Terrible service! My boyfriend took my brand new Honda Accord Touring here for it's very first B1 service (oil change and tire rotation). He waited 3 hours when the ca My boyfriend took my brand new Honda Accord Touring here for it's very first B1 service (oil change and tire rotation). He waited 3 hours when the car was done in an half the time. They were looking for a female since it was in my name even though he brought it in and they made a specific note with his name that he was there waiting for the car. There is nothing entertaining except their little theater. There is no complimentary coffee, water, snacks, or services. My boyfriend got the car, but on the drive home it started smoking. He checked it out and found oil on the undercarriage. Basically, they didn't take any care when they drained the oil, they just let it spill everywhere and figured "It will burn off". This is poor service. Since it was Saturday I had to wait to bring my car back in. I work every day of the week and drive about 200 miles a day. I had to deal with the smoke and smell of burning oil coming through my air vents. I contacted the service manager and he said he will check it out and made several promises to me. By the time I was able to get it back to them the oil had already burned off. He only fulfilled one of the several promises he made to me. Don't ever go to this dealership. Make the drive to DCH Honda of Temecula instead. They have a big lobby with fresh coffee, water bottles, and hot, fresh cookies when you check out! They have a children's play area (I don't have children but it's nice for others that do), along with computers with Internet, TV, magazines, and even free services (depends on the day you go, but they include massages and manicures!). They also don't get oil on my car when changing the oil..... More

Easy transaction! Great experience. Des our sales person was enthusiastic and patient. I was there about three hours which is not bad. I have been in dealerships before Great experience. Des our sales person was enthusiastic and patient. I was there about three hours which is not bad. I have been in dealerships before where they take up to 8 hours. More

Professional Fixed my airbag pretty quickly. Very professional and friendly. Clean lobby with lots of drink and snack machines. Couple tv's to keep you entertained Fixed my airbag pretty quickly. Very professional and friendly. Clean lobby with lots of drink and snack machines. Couple tv's to keep you entertained. They even had a great driver that takes you home and picks you up when your cars ready. More

Great experience Jeff was helpful and friendly He wanted to make sure we were getting what we wanted and made sure we were happy Process was easy and we love our CRV Jeff was helpful and friendly He wanted to make sure we were getting what we wanted and made sure we were happy Process was easy and we love our CRV More

Family Environment I have always been a loyal HONDA owner and customer of diamond valley Honda they take really good care of me and my Honda needs. I have always been a loyal HONDA owner and customer of diamond valley Honda they take really good care of me and my Honda needs. More

Went in to buy a used car, but got a better deal buying new My sales rep. Adam went out of his way to find me a deal. Got me a great new car with payments I could afford. My sales rep. Adam went out of his way to find me a deal. Got me a great new car with payments I could afford. More

A great oil change! Had my car in for the first oil change. They went above and beyond in the service department. I was greeted when I arrived to drop off my car. I ha Had my car in for the first oil change. They went above and beyond in the service department. I was greeted when I arrived to drop off my car. I had a few things to discuss with the service manager regarding my oil service. All the questions were answered. Provided a shuttle from Diamond Valley and a shuttle was provided to pick my car up. Overall, it was a great experience. More

Rodney Phenice awesome professional sales Consultant I believe shop local that's what we did, We live in San Jacinto so we purchase a Civic Si at Diamond Valley Honda wow it was really easy. Lot's of c I believe shop local that's what we did, We live in San Jacinto so we purchase a Civic Si at Diamond Valley Honda wow it was really easy. Lot's of cars to see in every color we picked a two door Si coupe. More