Diamond Valley Honda

Actual vehicle service was ok but customer service s from service writer was very poor. He had a bad attitude and I had chase down several times for updates. Communication was very poor service writer was very poor. He had a bad attitude and I had chase down several times for updates. Communication was very poor More

I had an appointment (wait specified when making the appointment) to get an oil change on December 31, 2020 @ 1230 on my 2020 Honda Accord (which I purchased at Diamond Valley Honda). I am a timely pers appointment) to get an oil change on December 31, 2020 @ 1230 on my 2020 Honda Accord (which I purchased at Diamond Valley Honda). I am a timely person so I show up at 1215 (early, I know and understand), only to wait a few minutes (5), and be told that it would be at least 2 hours before they could get to me. I bought at Diamond Valley to keep the business in the town in which I choose to live when I retired from the Marine Corps. I’ve been in transportation for over 45 years I know what it takes to do an oil change and the service guy gives me excuses that it’s the holiday and that it takes so long because they might find something wrong. My money and I were very welcomed when I bought the car in October but today I feel As though I was pushed aside. I made an appointment so that I didn’t get pushed in line because of someone who took the time to make an appointment (but that didn’t seem to matter). Very disappointed!!! More

Our new Honda passport came with a defective car charger which has yet to be fixed, even though it’s been serviced. I found the staff in service dept to be rude and the dealer manager to not be very helpfu which has yet to be fixed, even though it’s been serviced. I found the staff in service dept to be rude and the dealer manager to not be very helpful. Won’t be returning here! More

If you must buy a car here Pay attention to every single charge they add on,. Don’t let them use scratch paper to explain add ons, make them explain invoice., and pay close attention. Don’t let them steal charge they add on,. Don’t let them use scratch paper to explain add ons, make them explain invoice., and pay close attention. Don’t let them steal your trade in, research it’s value.Don’t allow them to rush you..wish I would of researched this dealership “just read the reviews, which I completely agree on what people are saying “lies, sneaky, shady, untrustworthy. All there good reviews must be family , friends or completely fake. More

They do not know the meaning of the word "OPTIONAL" Came in to looked at a used car that they have but unfortunately we did not agreed to the price that we want. The next day I counter offered them the Came in to looked at a used car that they have but unfortunately we did not agreed to the price that we want. The next day I counter offered them the asking price that they want plus an additional $900 plus of optional product (anti-theft device) that they put on the car. I told them that since it is an optional aftermarket product, I don't want it because I can get that in a fraction of the cost. The sales manager Omar told me that he will not take out the anti-theft device even though I stressed it to him that it was optional. Here's the meaning of Optional according to Webster, "Optional - available to be chosen but not obligatory." Think about that! More

Honda was able to accommodate me,, even though i missed appointment time. Great, fast service. Everyone had on masks and kept social distancing. I always take my car here, for dependable service. appointment time. Great, fast service. Everyone had on masks and kept social distancing. I always take my car here, for dependable service. More

Amazing dealership And awesome staff! Always get the job done fast! I would recommend to my family and friends. Honda is reliable and why not get oils checks for free :) done fast! I would recommend to my family and friends. Honda is reliable and why not get oils checks for free :) More

Nice people treated very well, felt welcome and will go back for service. already recommended dealership to my family and friends. James very pleasant, he made treated very well, felt welcome and will go back for service. already recommended dealership to my family and friends. James very pleasant, he made me smile and that is always a nice thing to do. More

Great Team Outstanding Honest and Cordial treatment. Have known Mr. Jay Clark for over 20 years. I would not buy a car from anyone else. Friendly and respectful Outstanding Honest and Cordial treatment. Have known Mr. Jay Clark for over 20 years. I would not buy a car from anyone else. Friendly and respectful sales staff and of course Great Prices! I purchased 2 cars today and the button below will not let me indicate. More

We were very impressed with Diamond Valley Honda and the service they provided. Ulises in the Sales Department helped us and went above and beyond in finding us a car. He was very patient and got us an amaz service they provided. Ulises in the Sales Department helped us and went above and beyond in finding us a car. He was very patient and got us an amazing deal! We will definitely be coming back in the future. Thank you! More