Rally Hyundai - Service Center

1st brought my Elantra in for repairs. Lost the key fob, still waiting on that. Did NOT pull the seats and clean up the glass from the broken window BUT they charged the insurance company Lost the key fob, still waiting on that. Did NOT pull the seats and clean up the glass from the broken window BUT they charged the insurance company for it. Now wondering what else was not done. 2nd brought my Ioniq in and had $600 worth of work done and with what happend with the Elantra I am not sure the work was really all done. I don't think the service agent is to blame but the service department is. More

I made an appointment but waited for 3 hours there. He didn't care. So, sad. He didn't care. So, sad. More

If I could do zero I would. I had an appointment at 8am, I arrived early with my 3 kids thinking it would be like 30 mins max for an oil change! I didn’t get out of there until I had an appointment at 8am, I arrived early with my 3 kids thinking it would be like 30 mins max for an oil change! I didn’t get out of there until 12:20pm!!! And they knew I was waiting there for the car! Absolutely rude, unprofessional, and extremely inconsiderate. About 2 hrs in I asked them for an ETA on my car and they hadn’t even touched it!! DO NOT GO HERE! More

The person attending us seemed like they were drunk or high. Our car sat waiting for an oil change for 3 hours before someone started to work on it. We had an appointment and still waited a lot longer tha high. Our car sat waiting for an oil change for 3 hours before someone started to work on it. We had an appointment and still waited a lot longer than it should have taken. More

Had appointment at 8am. Called 3 times, no answer. On 3rd try receptionist transferred my call to service technician’s voicemail. Decided to show up at dealership at around Called 3 times, no answer. On 3rd try receptionist transferred my call to service technician’s voicemail. Decided to show up at dealership at around 3:30pm. Was told by barret, “no big deal, they just skipped your car”. Never bring back my car to this dealership for service. More

Might have got lucky but very easy drop off and pick up. Was notified ahead of schedule work was complete. Hoping it will be go to dealership in the future Was notified ahead of schedule work was complete. Hoping it will be go to dealership in the future More

I am totally satisfied. The staff was very professional and customer friendly. Also he offered me a another service I did not think of. The staff was very professional and customer friendly. Also he offered me a another service I did not think of. More

The service dept provides great service and takes care of it customers. Could not be happier. it customers. Could not be happier. More

I had an 8am appointment I was there first in line at 7:30am. My appointment request was for tire balance / alinement and Recalls and Campaigns. It took 2 hours to be told I needed an alinement which is 7:30am. My appointment request was for tire balance / alinement and Recalls and Campaigns. It took 2 hours to be told I needed an alinement which is why I was there, then it only took an hour to do the alinement. So why did I have an appointment? More

I was being helped by Chris this last time I took my vehicle to the dealer and he was great. He was calling me with updates and statuses rather than me having to call the dealer. Had no complaints about vehicle to the dealer and he was great. He was calling me with updates and statuses rather than me having to call the dealer. Had no complaints about him, it sucks he no longer works there. Not sure what was the reasoning but I never had a complaint with his customer service. Raul took over the RO, he got up-to-date with the status of my vehicle (warranty claim) and he was good and he helped me throughout the process and called me to schedule an appointment to drop-off my vehicle and once it was ready for pick up. More