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Rally Hyundai - Service Center

Palmdale, CA

4.0
505 Reviews

505 Reviews of Rally Hyundai - Service Center

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November 25, 2024

Might have got lucky but very easy drop off and pick up. Was notified ahead of schedule work was complete. Hoping it will be go to dealership in the future More

by JAGLANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret
Nov 26, 2024 -

Diamond Hyundai Palmdale responded

Thank you for your wonderful review! We're thrilled to hear that your drop-off and pick-up experience at Diamond Hyundai Palmdale was easy and that we communicated effectively about the completion of your service. We look forward to serving you again in the future! Palmdale Hyundai

November 22, 2024

The customer service is always great walked in with no appointment and they were very kind and was able to squeeze me in. I thought I was going to have to wait for a little while due to the fact I did not More

by RANDI_FAULK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry. I don’t remember the name.
Nov 25, 2024 -

Diamond Hyundai Palmdale responded

Thank you for your kind words! We truly appreciate your feedback about your experience at Diamond Hyundai Palmdale. It's great to hear that our service department was able to accommodate you without an appointment. We strive to provide excellent customer service, and your acknowledgment means a lot to us. We look forward to serving you again in the future! Palmdale Hyundai

November 22, 2024

I walked in with no appt and I was able to get some fixed. I was expecting to wait for a little while due to not have an appt but that was not the case. They are always very kind and have great custome More

by RANDI_FAULK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I am sorry. I don’t remember the name.
Nov 25, 2024 -

Diamond Hyundai Palmdale responded

Thank you for your wonderful review! We’re thrilled to hear that you received prompt service at Diamond Hyundai Palmdale, even without an appointment. Our team strives to provide great customer service, and we appreciate your kind words. We look forward to seeing you again in the future! Palmdale Hyundai

November 15, 2024

I am totally satisfied. The staff was very professional and customer friendly. Also he offered me a another service I did not think of. More

by taeilkim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret Howle
Nov 18, 2024 -

Diamond Hyundai Palmdale responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience at Diamond Hyundai Palmdale. Our team takes pride in providing professional and friendly service, and I'm glad that we could offer you additional services you found valuable. I look forward to serving you again in the future! Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

November 15, 2024

The service dept provides great service and takes care of it customers. Could not be happier. More

by RANDI_FAULK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can not remember is his name.
Nov 18, 2024 -

Diamond Hyundai Palmdale responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience with our service department at Diamond Hyundai Palmdale. I strive to take excellent care of our customers, and your feedback motivates us to keep up the good work. I look forward to seeing you again! Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

November 13, 2024

I had an 8am appointment I was there first in line at 7:30am. My appointment request was for tire balance / alinement and Recalls and Campaigns. It took 2 hours to be told I needed an alinement which is More

by SEANMC66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret Howle Service Advisor
Nov 15, 2024 -

Diamond Hyundai Palmdale responded

Thank you for your feedback. I appreciate you bringing this to our attention. At Diamond Hyundai Palmdale, we strive to provide timely and efficient service, and I understand your concern regarding your appointment wait time. Your experience with the length of time for diagnosis and service is important to us, and I encourage you to reach out to me directly so we can discuss this further. We value your input and are here to assist you. Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

November 12, 2024

I was being helped by Chris this last time I took my vehicle to the dealer and he was great. He was calling me with updates and statuses rather than me having to call the dealer. Had no complaints about More

by juanP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, Raul.
Nov 14, 2024 -

Diamond Hyundai Palmdale responded

Thank you for sharing your experience with Diamond Hyundai Palmdale. I appreciate your feedback regarding Chris and Raul; it's great to hear they provided excellent customer service during your visit. Your satisfaction is important to me, and I'll make sure to recognize their efforts. If you have any further questions or need assistance in the future, please feel free to reach out. I look forward to serving you again! Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

November 12, 2024

I was pleasantly surprised by the friendliness of your staff. I would suggest you provide forks and or spoons for your cup-of-soup. More

by mfinnesgard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret Howle
Nov 14, 2024 -

Diamond Hyundai Palmdale responded

Thank you for your feedback! I truly appreciate your kind words about our staff at Diamond Hyundai Palmdale. Your suggestion regarding utensils for our cup-of-soup is valuable, and I will take it into consideration. I look forward to welcoming you back soon! Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

November 10, 2024

Kal and his team are the absolute best! !! I am always treated like family couldnt imagine going anywhere else.Gabe Rojas showed extraordinary customer service best in the business!! He More

by jewlyas03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabe Rojas
Nov 13, 2024 -

Diamond Hyundai Palmdale responded

Thank you so much, Julia, for your wonderful review! We truly appreciate your kind words about Kal, Gabe, and the entire Diamond Hyundai Palmdale team. We're thrilled to hear that you felt like family during your experience and that we could make the process stress-free for you. It’s our goal to provide exceptional service and support to customers like you. We’re grateful for your recommendation, and we look forward to assisting you and your family in the future! Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

November 09, 2024

It took over 3 hours for an oil change that was scheduled in advance. That is ridiculous scheduling and needs fixed. More

by rodgerscp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
Nov 12, 2024 -

Diamond Hyundai Palmdale responded

Thank you for sharing your experience with us. I understand your frustration with the lengthy wait for your oil change at Diamond Hyundai Palmdale. We appreciate your feedback, as it helps us improve our scheduling processes. If you have further concerns, please feel free to reach out to me directly. We hope to provide you with a better experience in the future. Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

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