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Rally Hyundai - Service Center

Palmdale, CA

4.0
461 Reviews

461 Reviews of Rally Hyundai - Service Center

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September 30, 2024

Barrett was amazing, he made me feel comfortable with my service. He made me laugh 😂 More

by queenblayre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barrett
Report | Print
Oct 02, 2024 -

Diamond Hyundai Palmdale responded

Thank you for your wonderful review! I'm thrilled to hear that Barrett provided you with amazing service and made you feel comfortable. Laughter is a great part of the experience at Diamond Hyundai Palmdale! I appreciate your feedback and hope to see you again soon! Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

September 29, 2024

The rep, Mr. Barret is OUTSTANDING in doing his Job!! He stayed on point and was very Focus! I will only work with him he’s very knowledgeable. I would like to hi More

by KIRT.WISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Barret
Report | Print
Oct 01, 2024 -

Diamond Hyundai Palmdale responded

Thank you so much for your kind words! I truly appreciate your recognition of Mr. Barret and his outstanding service at Diamond Hyundai Palmdale. It’s great to hear that his focus and knowledge made such a positive impact on your experience. I hope to see you again for your future vehicle needs! Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

September 28, 2024

my car wasn't started for an hour after my appointment. Why set an appointment? More

by hebert2333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept
Report | Print
Oct 01, 2024 -

Diamond Hyundai Palmdale responded

Thank you for sharing your experience with us. I understand how frustrating it can be when appointments don't go as planned. I appreciate your feedback, as it helps us improve our services at Diamond Hyundai Palmdale. If you have any further concerns or would like to discuss this in detail, please feel free to reach out to me directly. I value your input and hope to serve you better in the future. Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

September 27, 2024

My service representative was very helpful, courteous, and professional. My car service was completed in a very timely manner. More

by DNICKOLS7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Castillo, Raul
Report | Print
Sep 30, 2024 -

Diamond Hyundai Palmdale responded

Thank you for your wonderful review! I'm thrilled to hear that our team provided you with helpful and professional service at Diamond Hyundai Palmdale. Timeliness is important to me, and it's great to know your car service was completed efficiently. I appreciate your feedback and look forward to assisting you again in the future! Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

September 25, 2024

I had a scheduled appointment and was told it would take 2 hours for an oil change, however, it actually took 3 hours. At the end of the service, I noticed they never reset the oil indicator nor did they le More

by AHOYTE88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Report | Print
Sep 26, 2024 -

Diamond Hyundai Palmdale responded

Thank you for your feedback. I understand that the extended wait time and the oversight with the oil change indicator and sticker were not ideal experiences at Diamond Hyundai Palmdale. We appreciate your comments, as they help us improve our services. If you would like to discuss your experience further, please feel free to reach out to me directly. We hope to provide you with a better experience in the future. Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

September 22, 2024

Staff was amazing but facility needs improvement. Service was done in a timely fashion. Thank you. More

by WIEBEWOBLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember
Report | Print
Sep 24, 2024 -

Diamond Hyundai Palmdale responded

Thank you for your feedback! I appreciate your kind words about our amazing staff and I am glad to hear that your service was completed promptly. Your comments regarding the facility will be taken to heart as I strive to improve the Diamond Hyundai Palmdale experience. I hope to see you again soon! Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

September 19, 2024

Always a pleasure to work with hyundai service. Quick and efficient, always so helpful. From engine replacement to oil changes, they're great! More

by GERALDWSHIRley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana
Report | Print
Sep 20, 2024 -

Diamond Hyundai Palmdale responded

Thank you for the wonderful feedback! I'm thrilled to hear that your experiences with our service team at Diamond Hyundai Palmdale have been quick, efficient, and helpful. Whether it's an engine replacement or an oil change, I'm here to provide top-notch service. I appreciate your support and look forward to assisting you again soon! Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

September 16, 2024

I'm very appreciative all scratches were fixed. Unfortunately, when the bumper was re-installed, they forget to connect the front camera. Since I live far, I took it to Hyundai in Westlake and they More

by thomasofukuda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Sep 18, 2024 -

Diamond Hyundai Palmdale responded

Thank you for your feedback. I'm glad to hear that the scratches were taken care of, but I understand your frustration regarding the front camera connection and communication from our service department. We appreciate you bringing this to our attention, as we strive to improve our customer experience at Diamond Hyundai Palmdale. If you have any further concerns or need assistance, please feel free to reach out to me directly. We hope to better serve you in the future. Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

September 13, 2024

Horrible experience, manager was disrespectful, visibly frustrated, with a very bad attitude, It was an awkward situation, I had to ask for my keys back and almost run away. More

by GABIIBRAN21
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan
Report | Print
Sep 16, 2024 -

Diamond Hyundai Palmdale responded

Thank you for sharing your experience. I am disappointed to hear that you felt disrespected and frustrated during your visit to Diamond Hyundai Palmdale. I appreciate your feedback and take your concerns seriously. We strive to maintain a high standard of customer service, and your comments will help us improve. If you'd like to discuss this further, please reach out to me directly. Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

September 11, 2024

I was given an appointment for monday 8am And was told tuesday, my car would not be looked at until friday, maybe. I would like a reason why cars are so backed up.That diagnostic could take a week or more More

by Meltune87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All of them
Report | Print
Sep 12, 2024 -

Diamond Hyundai Palmdale responded

Thank you for sharing your experience with us. I understand your frustration with the delays in service and the issues you've faced with your vehicle after service at Diamond Hyundai Palmdale. The current high demand for service appointments can sometimes lead to longer wait times, and we sincerely regret to hear of any inconvenience this has caused you. I encourage you to reach out directly to me so we can further assist you. Your satisfaction is important to us, and I appreciate you bringing these matters to my attention. Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

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