Rally Hyundai - Service Center

Surprising quick service. I marked that I was going to wait but tried to get a ride when I arrived. I was unable to. Sounds like they might plan out their route ahead of time. I marked that I was going to wait but tried to get a ride when I arrived. I was unable to. Sounds like they might plan out their route ahead of time. The service professional was helpful and managed to get me out in a timely manner. More

Once my car was finished getting the security system fixed from the real, my car had issues with the the lights. I tried resetting the lights to be on when I start the car and automatically go off when fixed from the real, my car had issues with the the lights. I tried resetting the lights to be on when I start the car and automatically go off when the car was turned off. The running lights stayed on all night and drained my brand new battery. Two messages were left during business hours and a day later, no one has returned my phone calls. More

The are very friendly and the service was good. Just need to be better with the notifications , I didn’t receive a notification or phone call telling me that my car was ready. Just need to be better with the notifications , I didn’t receive a notification or phone call telling me that my car was ready. More

Helped with everything I needed and was really detailed with everything amazing service I know my car is always in good hands when going with Gess with everything amazing service I know my car is always in good hands when going with Gess More

They always nice calling me taking care of my needs the car has some things wrong with that I never seen happen to new car they replace stuff they really go out of there way car has some things wrong with that I never seen happen to new car they replace stuff they really go out of there way More

I took my 2020 Santa Fe in for its 60k service on July 24, 2023. After my service it would appear my transmission started to act funny and shifting improper. So I took it in again to get my transmission l 24, 2023. After my service it would appear my transmission started to act funny and shifting improper. So I took it in again to get my transmission looked at. They had my car for 5 days and I had to call to get updates on my vehicle and it turns out my transmission fluid was low due to them not calibrating their machine correctly. I paid a lot for my 60k service and they almost messed up my car due to their negligence. My service for my transmission was free but I still paid a lot for the 60k which I find unacceptable. More

I went for an oil change and inspection of a tire that the sensor was indicating and they told me that I had to buy all 4 tires and they did not put air in my low tire. When I took my car to the mechanic the sensor was indicating and they told me that I had to buy all 4 tires and they did not put air in my low tire. When I took my car to the mechanic they told me that the tire was flat and I had to change at least that tire and at Hyundai they did not inform me of this and they gave me a report saying that everything was fine, which could put me at risk. More

Very friendly and very professional service! I worked with Gess Lopez, she was very helpful! I worked with Gess Lopez, she was very helpful! More

Takes a very long time. 4+ hours for an oil change. Did not complete everything that I asked. Happens every time I need an oil change. 4+ hours for an oil change. Did not complete everything that I asked. Happens every time I need an oil change. More

I wish I could rate them -1000. I bought my car from them in June2022 and started having problems in August of 2022. By October of 2022 they finally kept my car and ordered parts. I bought my car from them in June2022 and started having problems in August of 2022. By October of 2022 they finally kept my car and ordered parts. Then in January of 2023 my car was stolen from the Hyundai dealership in Palmdale, the beginning of a whole new nightmare! With the part still on order, I took my car to the Hyundai in Valencia, another nightmare. I informed Palmdale in July that my car was almost ready in Valencia and I’d be bringing my car back to them to fix my initial problem. Well after days of getting the run around they finally told me that they sent my part back. So then Valencia, who has had my car for minor damage due to my car being wrecked while stolen sine February has to order the part. It is now August 15, 2023 and I still don’t have my car back. We are now just short 2 months of me not having my car for a YEAR. I would not refer my worst enemy to Hyundai! And not because of the car itself but because HYUNDAI in general has the worst customer service that I have ever experienced in my life. Robyn Morgan More