Rally Hyundai - Service Center

For the most part is good, but this time I never got an update until I called, even when Raul said he would let me know I still needed to call. Even once the vehicle was ready , no one told me. It until I update until I called, even when Raul said he would let me know I still needed to call. Even once the vehicle was ready , no one told me. It until I called I got told it was ready. With Adriana i have never had this issue More

I wish I would have asked for the young lady's name so I can post it here. She was awesome. I have been going to this dealership for over 10 years (before it was Rally Hyundai) and the customer service at t can post it here. She was awesome. I have been going to this dealership for over 10 years (before it was Rally Hyundai) and the customer service at the service center was horrible. This young lady greeted me with a smile and answered all my questions while being super professional. could not ask for anything more. More

Adriana is always Polite and Professional. I noticed that they only have one service advisor working on Saturday and she is very capable of taking care of more than one customer at the same ti I noticed that they only have one service advisor working on Saturday and she is very capable of taking care of more than one customer at the same time. Always greets customers and let's them know that She will be with them as soon as possible. Car was serviced quickly and returned as clean as I gave it to them. More

The service representative was very helpful and considerate thankfully everything was straightened out ok. Thanks considerate thankfully everything was straightened out ok. Thanks More

Raul is awesome. He always calls and keeps us up to date and alway courteous He always calls and keeps us up to date and alway courteous More

The service advisor was personable and helpful. The service seemed to be thorough. They finished the service in less time than they originally told me it would take. The service seemed to be thorough. They finished the service in less time than they originally told me it would take. More

Had an appointment for a large, recommended maintenance, and was helped right away. Was in and out quickly, and car was done same day. My only complaint is that my car was not washed when I picked it up. Th and was helped right away. Was in and out quickly, and car was done same day. My only complaint is that my car was not washed when I picked it up. This was a very expensive maintenance job, and I would have thought that my car would be washed as a courtesy. More

Have taken my car on multiple times, battery not charging! The last time after having to all AAA at 11pm at Van Nuys Flyaway! AAA tech checked the battery, said bad cell! Jumped the battery and I charging! The last time after having to all AAA at 11pm at Van Nuys Flyaway! AAA tech checked the battery, said bad cell! Jumped the battery and I drove home! Take it to dealership, they check and state like every other time, nothing wrong with battery or car! They tell me batteries just die out if not driven daily! Not true with my Ford or Dodge, they start right up! So dealership was unable to diagnose the problem! More

I was an accommodated in spite of the fact that I did not have an appointment and they finished my vehicle in a very timely manner. I appreciate it very much. have an appointment and they finished my vehicle in a very timely manner. I appreciate it very much. More

Poor communication with customers. We dropped off our car for a Friday 9 am appointment. We weren't told that they would keep our car through the Labor Day Holiday. We never received a We dropped off our car for a Friday 9 am appointment. We weren't told that they would keep our car through the Labor Day Holiday. We never received a call on Friday, Saturday, Sunday, or Monday to let us know the status of our vehicle. It wasn't until Tuesday that we received a call from Gess and we were told that we never received a call because the technician wasn't sure what was wrong yet. I feel that they still could've called on any of the previous days to ask if we needed the car back. My wife missed a day of work because we didn't have a vehicle available. I have purchased 3 Hyundai cars, 2 of them brand new from this dealership. Due to recent service issues I'm strongly considering not purchasing another Hyundai vehicle so that I don't have to deal with the service department. More