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Rally Hyundai - Service Center

Palmdale, CA

4.0
501 Reviews

501 Reviews of Rally Hyundai - Service Center

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November 04, 2023

Adriana was very professional and informative threw the process very happy with the process . 5 stars More

by borstrobert1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana
Report | Print
Nov 07, 2023 -

Diamond Hyundai Palmdale responded

Thanks for your awesome review, Robert! I'm very happy to hear that Adriana was of such great help to you. She takes pride in her customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

November 04, 2023

Adriana is an outstanding ambassador for your company. She was very helpful, and patient and I got my service done quickly and efficiently. More

by Enrique Scherer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana
Report | Print
Nov 07, 2023 -

Diamond Hyundai Palmdale responded

Enrique, thank you for the awesome feedback! You're right, Adriana is an excellent service adviser and we appreciate all she does for us! I'm very happy to hear that she was there to provide you with great service. Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

November 01, 2023

Excellent service and Raul was very helpful in his service to us thank you very much More

by AM721MM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul
Report | Print
Nov 06, 2023 -

Diamond Hyundai Palmdale responded

Thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Raul does for Diamond Hyundai Palmdale and our customers. Hope to see you again soon! Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

November 01, 2023

They did a great service on my oil change. I recieve a call back to pick up the same day. More

by ibeth1910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Nov 06, 2023 -

Diamond Hyundai Palmdale responded

Thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Diamond Hyundai Palmdale. If there is anything more that I can do, please come back and see us again. Take care! Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

November 01, 2023

O to I took my car to be diagnosed and they wanted to charge me 199 for each of the diagnoses they did and they told me that my car needed more than one diagnosis and that even if they did the diagnoses More

by OCHOAS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adriana and the service manager
Report | Print
Nov 03, 2023 -

Diamond Hyundai Palmdale responded

I appreciate you taking the time to share your experience with our service department. Here at Diamond Hyundai Palmdale, we like to ensure that each and every vehicle is given the utmost attention to detail. I would like to speak to you about your experience, please feel free to reach out to me at any time. Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

October 30, 2023

Easy to make an appointment. Everyone is friendly. Great customer service. Takes time but they are efficient and do a great job. More

by jessicagamboa90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul
Report | Print
Nov 02, 2023 -

Diamond Hyundai Palmdale responded

We truly appreciate you taking the time to write about your experience at our service department, Jessica. We want to provide all of our customers with quick and efficient vehicle maintenance, and I'm thrilled to hear that you feel you had such a wonderful experience with our entire team. I'm happy to hear that you can trust us with your vehicle, and I hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

October 29, 2023

Adriana was efficient and pleasant. I frlt comfortable in the waiting room because the chairs were nice and the wifi was good with plenty of chargers. More

by sha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana
Report | Print
Nov 01, 2023 -

Diamond Hyundai Palmdale responded

Thank you for this amazing review! I really appreciate your business, Sha. Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

October 29, 2023

I like the cars very nice cars beautiful gorgeous car love it. It’s electrician was good looking good. A lot of people like this car. More

by ZHIRAYRMIKAYELYAN68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milenum Auto
Report | Print
Nov 01, 2023 -

Diamond Hyundai Palmdale responded

I appreciate the kind words. I look forward to seeing you again in the future! Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

October 28, 2023

The wait is always too long. I was there for three hours for a software update, and a tire rotation. And then when I left and was told that everything was done, I had to come rig More

by reogas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah
Report | Print
Oct 31, 2023 -

Diamond Hyundai Palmdale responded

Thank you for sharing your thoughts and feedback with us. I wanted to assure you after our conversation yesterday that I spoke with our service team to address your concerns. My apologies if I sounded like I was Mansplaining. We get tire pressure concerns often in the A.V. and we strive to inform all of our customers of any safety concerns it can bring up. Hopefully the next visit will go better and thank you again, Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

Nov 01, 2023 -

reogas responded

When I spoke with the GM about my concerns, he had excuses for the delay “not enough technicians”, even insinuated that I was lucky the dealership offered service as “some dealerships don’t even offer service appts”. He did not have a valid reason for why my car was returned to me with the tire pressure warning light still active, which made me return after waiting three hours. Told me “two of your reasons are valid” and tried to mansplain the weather in the AV as for why a service adviser got the tire pressure light to turn off by over-inflating the tires. It was not a good conversation and he did not come close to “gold star service.”

October 28, 2023

Great service and easy to deal with. Timely service , and scheduling made it easy. They keep you updated More

by cukurova09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fraser
Report | Print
Nov 01, 2023 -

Diamond Hyundai Palmdale responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

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