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Rally Hyundai - Service Center

Palmdale, CA

4.1
455 Reviews

455 Reviews of Rally Hyundai - Service Center

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October 29, 2023

I like the cars very nice cars beautiful gorgeous car love it. It’s electrician was good looking good. A lot of people like this car. More

by ZHIRAYRMIKAYELYAN68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milenum Auto
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Nov 01, 2023 -

Diamond Hyundai Palmdale responded

I appreciate the kind words. I look forward to seeing you again in the future! Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

October 29, 2023

Adriana was efficient and pleasant. I frlt comfortable in the waiting room because the chairs were nice and the wifi was good with plenty of chargers. More

by sha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana
Report | Print
Nov 01, 2023 -

Diamond Hyundai Palmdale responded

Thank you for this amazing review! I really appreciate your business, Sha. Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

October 28, 2023

Great service and easy to deal with. Timely service , and scheduling made it easy. They keep you updated More

by cukurova09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fraser
Report | Print
Nov 01, 2023 -

Diamond Hyundai Palmdale responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

October 28, 2023

The wait is always too long. I was there for three hours for a software update, and a tire rotation. And then when I left and was told that everything was done, I had to come rig More

by reogas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah
Report | Print
Oct 31, 2023 -

Diamond Hyundai Palmdale responded

Thank you for sharing your thoughts and feedback with us. I wanted to assure you after our conversation yesterday that I spoke with our service team to address your concerns. My apologies if I sounded like I was Mansplaining. We get tire pressure concerns often in the A.V. and we strive to inform all of our customers of any safety concerns it can bring up. Hopefully the next visit will go better and thank you again, Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

Nov 01, 2023 -

reogas responded

When I spoke with the GM about my concerns, he had excuses for the delay “not enough technicians”, even insinuated that I was lucky the dealership offered service as “some dealerships don’t even offer service appts”. He did not have a valid reason for why my car was returned to me with the tire pressure warning light still active, which made me return after waiting three hours. Told me “two of your reasons are valid” and tried to mansplain the weather in the AV as for why a service adviser got the tire pressure light to turn off by over-inflating the tires. It was not a good conversation and he did not come close to “gold star service.”

October 27, 2023

The service was excellent. Raul made sure we knew everything that needed to be done for service. After service he explained everything that the car needed and what we should be More

by susana.carmona28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul
Report | Print
Nov 01, 2023 -

Diamond Hyundai Palmdale responded

Susana, thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Diamond Hyundai Palmdale. If there is anything more that I can do, please come back and see us again. Take care! Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

October 27, 2023

The Mrs. Adriana, was very help and very knowledgeable! Made me feel at ease with the way she handled the situation. More

by gwelch40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mrs. Adriana
Report | Print
Nov 01, 2023 -

Diamond Hyundai Palmdale responded

Thank you for taking the time to write this review. I am pleased to hear that Adriana was able to provide an efficient and overall positive experience. Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

October 26, 2023

Gess was extremely helpful and made me feel at ease. Great overall experience. Thank you More

by LARRYALI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gess
Report | Print
Oct 31, 2023 -

Diamond Hyundai Palmdale responded

Thank you so much for this lovely review, Larry! I feel so grateful that you chose to come to our dealership for your service needs. It's wonderful to hear Gess and our team was helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

October 20, 2023

My service advisor is very professional, friendly and caring. I would rate my experience with this dealership a 8/10. During my visit, I did experience some car delays, which I try to be understanding. T More

by Englishmichelle2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana
Report | Print
Oct 26, 2023 -

Diamond Hyundai Palmdale responded

Thank you for the feedback. I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

October 19, 2023

Service was excellent and quick. The service representative I had was informative, kind, and attentive. More

by mt.loves.life85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gess Lopez
Report | Print
Oct 19, 2023 -

mt.loves.life85 responded

Thanks for all your help!

Oct 26, 2023 -

Diamond Hyundai Palmdale responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

October 18, 2023

I really appreciate their great customer service. This was my second time bringing my car there. Both times I received great customer service. Thank you. More

by GENNINEBLUNT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
Report | Print
Oct 26, 2023 -

Diamond Hyundai Palmdale responded

I appreciate your input. I'm glad to hear that you are consistently impressed with the service we offer here at Diamond Hyundai Palmdale. If there is anything more I can do for you please come back and see us any time! Take care! Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

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