Rally Hyundai - Service Center

2 days to find out can’t do the job; got it done with local shop in 2 hours. Parts department said parts were not oem , they were ordered from Hyundai with vin , then I asked why don’t you get the parts local shop in 2 hours. Parts department said parts were not oem , they were ordered from Hyundai with vin , then I asked why don’t you get the parts instead ; they said they can’t . Here are the parts number roof rail parts: 87270-J9000-PGY LH roof side rail 87280-J9000-PGY RH roof side rail More

raul was outstanding, explained everything and i got my back very quickly. thank you sir back very quickly. thank you sir More

I did not have an appointment, but they still took care of our car and fix the issues of our car and fix the issues More

Jess was very helpful and responsive at every step. She was able to answer all questions. She was able to answer all questions. More

Service Rep Raul was outstanding, couldn't ask for better! My only issue/complaint is 2+hrs for a simple oil change, tire rotation and basic inspection is pretty excessive (perhaps understandable i better! My only issue/complaint is 2+hrs for a simple oil change, tire rotation and basic inspection is pretty excessive (perhaps understandable if it had included a car wash) then to find out the engine oil being only 1/2 Full on the dipstick when I stopped for gas after leaving the dealership... More

Great customer service. I though $50 to install wiper blades was a little high. Great wash job! I though $50 to install wiper blades was a little high. Great wash job! More

Communication between the Service Advisor, mechanic and myself was horrible. I had an appointment for a regular oil change, nothing complicated. The oil change took 2 1/2 hours, while I waited inside. I as myself was horrible. I had an appointment for a regular oil change, nothing complicated. The oil change took 2 1/2 hours, while I waited inside. I asked for an update after seeing my car parked outside and the Service Advisor recommended additional services (change filter) which I agreed to; however after another 45 minutes, my vehicle remained untouched in the parking lot. When I asked for an update, the mechanic walked by with hands in pockets saying “Oh yeah, I’m going to get water and will do it later on.” I asked for my vehicle so I could leave as I did not have another hour to wait when I had been there for over 3 hours already for an oil change… unacceptable. Based on similar experiences here, I will not purchase another vehicle from this dealership. More

I have been using Diamond Hyundai since I bought my first Sonata in 2014 and have always been treated well. Raul my service advisor went out of his way to make sure I was taken care of. There was a problem Sonata in 2014 and have always been treated well. Raul my service advisor went out of his way to make sure I was taken care of. There was a problem after service and I came back and spoke with Ashley the Service manager, she was friendly and professional and handled the situation in a way that I had hope for. The only problem and why you got a 4 star instead of a 5 star rating was the phones..... on three different occasions last week I left a message and... nobody called me back. I finally learned to not leave a message and just kept calling back until I was connected with a real person, who was very courteous and professional. I will continue to have both cars serviced at Diamond and thank you all for taking care of us. More

Drop off and pick up of my vehicle was quick and easy. Staff was very friendly and professional. The service did not take too long and was finished earlier than I expected. Very happy with the service at Staff was very friendly and professional. The service did not take too long and was finished earlier than I expected. Very happy with the service at this dealership. More

My appointment was scheduled for 130 my car was not taken back to be worked on until 300. I find the excuse of well 130 was the time it needed to be checked in then we put it in for the work to be done. I wa back to be worked on until 300. I find the excuse of well 130 was the time it needed to be checked in then we put it in for the work to be done. I was even early by 45 minutes for this appointment. You need to refigure how to set appointments. Your appointments should be scheduled at the time the car is to be worked on. I am very disappointed in Diamond Hyundai and I will not be bringing my car back here for any kind of work. More