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Rally Hyundai - Service Center

Palmdale, CA

4.1
432 Reviews

432 Reviews of Rally Hyundai - Service Center

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December 30, 2023

Raul and the folks in the service department took great care of me and my car! More

by SUSZEKROBERTJ
Recommend Dealer
Yes
Employees Worked With
Raul
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Jan 04, 2024 -

Diamond Hyundai Palmdale responded

Thank you for the kind words, Susze. We're completely committed to providing top-quality service and I am thrilled to hear that your experience reflected this dedication. I appreciate the time it took for you to give us this feedback. At Diamond Hyundai Palmdale, we value our customers and I look forward to seeing you down the road. Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

December 30, 2023

I worked with Sarah Powers she was wonderful very helpful the mechanics did a great job as very pleased with everything that was done More

by MARYALETKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah powers
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Jan 03, 2024 -

Diamond Hyundai Palmdale responded

Mary, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Sara does for Diamond Hyundai Palmdale and our customers. Hope to see you again soon! Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

December 29, 2023

friendly service but it was a long wait to diagnose a warranty repair and had to pay for a 7 day rental car. When the warranty was approved the part and service was done fast because then it was there ca More

by jmsmyzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrianna
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Jan 03, 2024 -

Diamond Hyundai Palmdale responded

Hello, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me if you would like to further discuss your visit. Thank you for trusting us with your vehicle. Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

December 29, 2023

My only complaint is that after we had the car towed to the dealership, it took 8 days to get a diagnosis of the problem. With insurance dragging their feet, I was without my car for 5 weeks. However, Sara More

by tahhammons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara
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Jan 03, 2024 -

Diamond Hyundai Palmdale responded

Thanks for your great review. I do appreciate your patience for the extended wait that you encountered while your car was in our service center. We strive to provide excellent customer service, and I'm glad that this was the case for you thanks to Sara's attentiveness. Please let me know if there's anything else we can do for you. Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

December 28, 2023

I had great service. The lady was very nice and was able to get me a ride to the gym and back More

by tierramorgan88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot her name
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Jan 03, 2024 -

Diamond Hyundai Palmdale responded

I appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if I can help with anything at all. Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

December 27, 2023

Fantastic service! Gm Sammy was absolutely the best and so was Ges my service advisor, the whole dealer took care of me and went above and beyond for my needs More

by EDACE1231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sammy, Edwin, Gess
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Jan 02, 2024 -

Diamond Hyundai Palmdale responded

Thank you for the awesome feedback! You're right, Ges is an excellent service advisor and I appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. It was a pleasure to work with you! Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

December 25, 2023

Service staff is usually courteous but regardless of the staff, the service is always slow and they always seem to forget to reset my oil indicator back to 100%. More

by Recent buyer
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Dec 27, 2023 -

Diamond Hyundai Palmdale responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. I would appreciate hearing more about your experiences in our service center so that we may work together to make amends. Please contact me at your earliest convenience. I hope to hear from you soon. Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

December 24, 2023

I brought my car in on Tuesday and didn’t get it back until Friday and when I did, not everything that needed to be done was done. My tire, which I asked them specifically to check, blew out when I got h More

by SMINTZ77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I forgot her name
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Dec 26, 2023 -

Diamond Hyundai Palmdale responded

I have seen this review and I am concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact me to get in touch so we can work towards an understanding. Thank you. Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

December 24, 2023

Friendly and helpful. They made sure I was kept up to date on my car More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall
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Dec 28, 2023 -

Diamond Hyundai Palmdale responded

Thank you so much for this lovely review, Bill! I feel so grateful that you chose to come to our dealership. It's wonderful to hear that our staff was helpful during your visit. If you have any questions, please don't hesitate to reach out to me again. Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

December 23, 2023

Quick and easy experience. Just went for maintenance. Other stuff was checked and they informed me that I can get my lights serviced but after the holiday would be best because More

by Cameron.stelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah? Can’t recall her name but she and the rest of service were fantastic
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Dec 28, 2023 -

Diamond Hyundai Palmdale responded

Cameron, I'm glad to hear that your service visit went so well. It's always great to hear from our customers and I appreciate you taking the time to give us feedback. Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

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