Rally Hyundai - Service Center

Communication between the Service Advisor, mechanic and myself was horrible. I had an appointment for a regular oil change, nothing complicated. The oil change took 2 1/2 hours, while I waited inside. I as myself was horrible. I had an appointment for a regular oil change, nothing complicated. The oil change took 2 1/2 hours, while I waited inside. I asked for an update after seeing my car parked outside and the Service Advisor recommended additional services (change filter) which I agreed to; however after another 45 minutes, my vehicle remained untouched in the parking lot. When I asked for an update, the mechanic walked by with hands in pockets saying “Oh yeah, I’m going to get water and will do it later on.” I asked for my vehicle so I could leave as I did not have another hour to wait when I had been there for over 3 hours already for an oil change… unacceptable. Based on similar experiences here, I will not purchase another vehicle from this dealership. More

I have been using Diamond Hyundai since I bought my first Sonata in 2014 and have always been treated well. Raul my service advisor went out of his way to make sure I was taken care of. There was a problem Sonata in 2014 and have always been treated well. Raul my service advisor went out of his way to make sure I was taken care of. There was a problem after service and I came back and spoke with Ashley the Service manager, she was friendly and professional and handled the situation in a way that I had hope for. The only problem and why you got a 4 star instead of a 5 star rating was the phones..... on three different occasions last week I left a message and... nobody called me back. I finally learned to not leave a message and just kept calling back until I was connected with a real person, who was very courteous and professional. I will continue to have both cars serviced at Diamond and thank you all for taking care of us. More

Drop off and pick up of my vehicle was quick and easy. Staff was very friendly and professional. The service did not take too long and was finished earlier than I expected. Very happy with the service at Staff was very friendly and professional. The service did not take too long and was finished earlier than I expected. Very happy with the service at this dealership. More

Always had a good experience with the sweetcorn center. The staff is really friendly and the servicing is prompt. The staff is really friendly and the servicing is prompt. More

My appointment was scheduled for 130 my car was not taken back to be worked on until 300. I find the excuse of well 130 was the time it needed to be checked in then we put it in for the work to be done. I wa back to be worked on until 300. I find the excuse of well 130 was the time it needed to be checked in then we put it in for the work to be done. I was even early by 45 minutes for this appointment. You need to refigure how to set appointments. Your appointments should be scheduled at the time the car is to be worked on. I am very disappointed in Diamond Hyundai and I will not be bringing my car back here for any kind of work. More

The repair work and customer service was top notch. Even though my car is electric, the service department was up for the challenge and made me feel taken care of and I was. Even though my car is electric, the service department was up for the challenge and made me feel taken care of and I was. More

My car was kept for a week the advisor I had was hard to communicate with. Just all bad communication. I received better service once I picked up my car with Adriana communicate with. Just all bad communication. I received better service once I picked up my car with Adriana More

Very unorganized. We made an appointment online and when we arrived, they had no appointment in their system. Luckily they took us in. We were told to just arrive by 2 We made an appointment online and when we arrived, they had no appointment in their system. Luckily they took us in. We were told to just arrive by 2pm if we don’t receive a call. We never received a call so we weren’t confident that our car would be done. Lucky for us it was but the whole thing was unorganized compared to other dealerships. More

It took way to long for an oil change and a software update..Service rep was good update..Service rep was good More

Good work. Great waiting room. Courteous and helpful to customers. Provide courtesy shuttle but I wish they offered a car rental service. Great waiting room. Courteous and helpful to customers. Provide courtesy shuttle but I wish they offered a car rental service. More