Rally Hyundai - Service Center

I scheduled an oil change at Diamond Hyundai due to the oil service indicator in vehicle being on and when I got to the service area the service technician was trying to push extra services be completed o oil service indicator in vehicle being on and when I got to the service area the service technician was trying to push extra services be completed other than just the oil change and tire rotation I scheduled . I had dropped the car off and received a call later stating my car needed several items repaired and when I asked if covered by the warranty, I was told my car was not under warranty, and I stated I had an extended warranty and I was told I did not. My vehicle has only 15000 miles, and when I purchased from Downey Hyundai nine months ago the car was pre-certified, and when I brought in for servicing at Diamond Hyundai only the oil change service light was indicated in the car. I subsequently called Downey Hyundai who verified the car was certified and I did have the warranty and extended warranty I purchased, and when informed them of what I was told by the Diamond service technician they asked me to bring the car to them. I informed Diamond to only complete the oil change and rotation and when I picked the car up the other repairs which I was told was needed were not on the paperwork and the oil service indicator light in my car was still on. I have subsequently scheduled my car to be checked out by Downey Hyundai to ensure the services I paid for at Diamond Hyundai were completed and my car was not tampered with. It is sad and disappointing I have to take my car out of the AV area for competent and quality servicing. More

Took way to long for an oil/3200 service Waited 5hrs and did not receive an inspection report was told it was not filled out completely and it would be emailed never got it and did not receive an inspection report was told it was not filled out completely and it would be emailed never got it More

I made an appointment but waited for 3 hours there. He didn't care. So, sad. He didn't care. So, sad. More

If I could do zero I would. I had an appointment at 8am, I arrived early with my 3 kids thinking it would be like 30 mins max for an oil change! I didn’t get out of there until I had an appointment at 8am, I arrived early with my 3 kids thinking it would be like 30 mins max for an oil change! I didn’t get out of there until 12:20pm!!! And they knew I was waiting there for the car! Absolutely rude, unprofessional, and extremely inconsiderate. About 2 hrs in I asked them for an ETA on my car and they hadn’t even touched it!! DO NOT GO HERE! More

Service department customer service is great and they are so trustworthy and nice great at keeping you updated of what they are doing!! so trustworthy and nice great at keeping you updated of what they are doing!! More

1st brought my Elantra in for repairs. Lost the key fob, still waiting on that. Did NOT pull the seats and clean up the glass from the broken window BUT they charged the insurance company Lost the key fob, still waiting on that. Did NOT pull the seats and clean up the glass from the broken window BUT they charged the insurance company for it. Now wondering what else was not done. 2nd brought my Ioniq in and had $600 worth of work done and with what happend with the Elantra I am not sure the work was really all done. I don't think the service agent is to blame but the service department is. More

The person attending us seemed like they were drunk or high. Our car sat waiting for an oil change for 3 hours before someone started to work on it. We had an appointment and still waited a lot longer tha high. Our car sat waiting for an oil change for 3 hours before someone started to work on it. We had an appointment and still waited a lot longer than it should have taken. More

Had appointment at 8am. Called 3 times, no answer. On 3rd try receptionist transferred my call to service technician’s voicemail. Decided to show up at dealership at around Called 3 times, no answer. On 3rd try receptionist transferred my call to service technician’s voicemail. Decided to show up at dealership at around 3:30pm. Was told by barret, “no big deal, they just skipped your car”. Never bring back my car to this dealership for service. More

Might have got lucky but very easy drop off and pick up. Was notified ahead of schedule work was complete. Hoping it will be go to dealership in the future Was notified ahead of schedule work was complete. Hoping it will be go to dealership in the future More

The customer service is always great walked in with no appointment and they were very kind and was able to squeeze me in. I thought I was going to have to wait for a little while due to the fact I did not appointment and they were very kind and was able to squeeze me in. I thought I was going to have to wait for a little while due to the fact I did not have an appt but that was not the case. I truly appreciate the service department as they have been very accommodating to it customers. More