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Rally Hyundai - Service Center

Palmdale, CA

4.1
432 Reviews

432 Reviews of Rally Hyundai - Service Center

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January 27, 2024

Honestly I just took my car to a 3rd master mechanic and for the 3rd time they all said the same thing that it's the low end knocking which is the part that is covered under warranty and your service depart More

by ericccfl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raul
Jan 30, 2024 -

Diamond Hyundai Palmdale responded

Eric, I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

January 24, 2024

Everyone that works in the service Department gives 100% to your satisfaction.Raul was fabulous. More

by JEFFREY.ROSENBLUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul
January 22, 2024

I've done all my oil changes at Diamond Hyundai and I'll continue because of their great service. More

by OSKAR5975AA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GESS
Jan 25, 2024 -

Diamond Hyundai Palmdale responded

Thank you for taking the time to share your feedback, Oskar. Each employee is a valued member of the Diamond Hyundai Palmdale team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

January 21, 2024

Adriana was a great service rep. My car definately ran better after oil and filter change...however the price quoted on the phone was 1/2 the out the door cost. More

by carlamet123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrianna
Jan 24, 2024 -

Diamond Hyundai Palmdale responded

Thank you for visiting Diamond Hyundai Palmdale’s service department, Carla. I am glad that we could provide an overall positive experience and appreciate your feedback. We appreciate any and all feedback as it allows us to improve our service to ensure future satisfaction. Please let me know if there is anything else we can do for you. Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

January 21, 2024

only one associate was handling all customers took 1/2 hr to do paperwork.lot of distractions for the associate. More

by bhia1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
sarah powers
Jan 24, 2024 -

Diamond Hyundai Palmdale responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. I would appreciate hearing more about this issue so that we may work to ensure this is not a reoccurring experience for our guests. Please contact me at your earliest convenience. I hope to hear from you soon. Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

January 20, 2024

The service was educational and free. What could be better? The service department found an optionable road noise device that was turned on when I purchased the vehicle. More

by jgayres001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All
Jan 24, 2024 -

Diamond Hyundai Palmdale responded

Thank you so much for sharing your positive experience with us! I am thrilled to hear that you had a great time at our business. Your kind words mean the world to us, and we can't wait to see you again. Nathan Litt - Sales Manager nlitt@daliaauto.com 661-274-7250

January 20, 2024

My fuel injector went out in my engine unexpectedly when driving home to Ridgecrest from LAX. After 40 hours with no sleep, I was able to come in at 7:30 and Gess was immediately helpful, even with my unnec More

by svwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gess
Jan 24, 2024 -

Diamond Hyundai Palmdale responded

We really appreciate your feedback. I love hearing from our customers and thank you for choosing us for your automotive needs. I hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

January 19, 2024

Adriana is always polite and honest and have the answers for our needs when you needed, explaining everything before work in the car thanks Adriana keep the good work More

by jerryelpiojo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana
Jan 24, 2024 -

Diamond Hyundai Palmdale responded

Thank you for this amazing review! We really appreciate your business, Jerry. Nathan Litt - Sales Manager nlitt@daliaauto.com 661-274-7250

January 18, 2024

Adriana was amazing and very courteous. She is very knowledgeable about the services and repairs being done to my vehicle and was also very patient with another customer who was before me a More

by maafalalopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Alvarado-Ramirez
Jan 23, 2024 -

Diamond Hyundai Palmdale responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

January 18, 2024

Great experience with the service department at Diamond Hyundai in Palmdale. Gess Lopez was exceptional and exceeded all expectations. Clear and exact explanations and communications. Speedy service. Broug More

by OCHAO9694
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gess Lopez
Jan 23, 2024 -

Diamond Hyundai Palmdale responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

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