Rally Hyundai - Service Center

Chris my service order coordinator was great, and the service was fine. But the Customer Waiting Area was about 87 degrees, and the TV didn't work. I was going to just wait there but have to leave due t service was fine. But the Customer Waiting Area was about 87 degrees, and the TV didn't work. I was going to just wait there but have to leave due to the temperature. By the way the temperature on the sales floor was fine. Seems like management does care about Customers after you buy the car. More

They were communicating with me throughout the whole process. Only negative thing is that they stated they did a full inspection and didn’t top off my wiper fluid which the light was on when I went in. process. Only negative thing is that they stated they did a full inspection and didn’t top off my wiper fluid which the light was on when I went in. More

Easy and fast service. I would recommend this dealership for all services. Thankful for the shuttle service. I would recommend this dealership for all services. Thankful for the shuttle service. More

Doesn’t give you a hard time, is patient with you. That’s what I like most. That’s what I like most. More

Did not completely work was done . Passenger door lock was not fixed at all. I have to bring the car back to get it fix Passenger door lock was not fixed at all. I have to bring the car back to get it fix More

Staff was professional, courteous, and friendly. Took a little longer than expected. Rep was out a day as well, wasn't able to get information on my vehicle for a couple of days. Took a little longer than expected. Rep was out a day as well, wasn't able to get information on my vehicle for a couple of days. More

Service was great service writer Gess went out of her way to look for something. I thought I had lost. Repair was made looks great period to look for something. I thought I had lost. Repair was made looks great period More

The kind and patient customer service provided by Adriana was Platinum tier. The service team was so fast and efficient and it’s clear they have expertise with the cars. I have never had such a positive expe was Platinum tier. The service team was so fast and efficient and it’s clear they have expertise with the cars. I have never had such a positive experience at a dealership. Thank you!! More

The service center and Chris were very nice and helpful. Even the mechanic came out to my car to explain things better to me. Even the mechanic came out to my car to explain things better to me. More

I understand dealership has gone under numerous managements and ownership but you should pay attention to reviews and feedback from customers. The only thing positive I can say was the service advi managements and ownership but you should pay attention to reviews and feedback from customers. The only thing positive I can say was the service advisor was good. Service are needs: Greeters,loaner cars and car wash machines should be available. An oil change with scheduled appointment should not take 2+ hours. WiFi wasn’t working and each visit has been this way. Several customers were complaining about above matters but said they feel forced to come until warranty is up and would go elsewhere. I was going to purchase another Hyundai but considering I now live in Palmdale, I will definitely not be purchasing another Hyundai. Due to the fact that this is the only dealership in Palmdale and I won’t receive good service. More