Rally Hyundai - Service Center

Horrible service from the girls in the office, in particular Sarah. She was very unpleasant to deal with. She forgot to add my gift card to the system and had to redo the paperwork and she let it be particular Sarah. She was very unpleasant to deal with. She forgot to add my gift card to the system and had to redo the paperwork and she let it be known that she was bothered by it. When I made the appt to change my oil, I was told it would take approx 1.5hrs. I let Sarah know that I would need my car at the 2 hour mark. She disregarded it, only called me after 5 hours to let me know my car was ready. Diamond Hyundai Palmdale definitely lost a customer. More

I arrived 5 minutes before my appointment. I had to wait 20 minutes just to be seen. And when I went to pick up my car, I had to wait 20 minutes again. They only had one service advisor in I had to wait 20 minutes just to be seen. And when I went to pick up my car, I had to wait 20 minutes again. They only had one service advisor interacting with customers. More

The two service advisors that were there move too slow for a fast pace environment. When Raul was there the line wasn't ridiculous. Advisor was making calls to customers to get there cars picked up when for a fast pace environment. When Raul was there the line wasn't ridiculous. Advisor was making calls to customers to get there cars picked up when the waiting line was ridiculous. No common sense those call could've waited. I was the last customer to be helped and she made me wait another 10 min after she made another 2 calls to customers to get there vehicles picked up. Customers that are there should be taken care as soon as possible I understand that space needs to be cleared inside the repair shop but a little more common sense to prioritize task should be essential for a service adviser. There was more that I saw that could improve but is too much to write. More

I brought my vehicle in for an ignition assembly, switches and a rear window on December 9th. I was contacted 1 time by the Service advisor during the month my vehicle was there. I could not reach th switches and a rear window on December 9th. I was contacted 1 time by the Service advisor during the month my vehicle was there. I could not reach the advisor since the service mailbox was full. I find out there was no Service Manager and the he was the only Service advisor. He quits before my vehicle is complete. When I do go to pick up my vehicle on January 4th the acting Service advisor had to figure out my documents. My car was supposedly finished but now with 2 sets of keys. I had to call a Locksmith myself and deal with my insurance to get the ignition rekeyed to work with my original key. This whole experience is completely unexceptable for name brand dealership. Especially one that has Diamond as the front name to represent it. I will never deal with another Diamond dealership. More

I dropped my car off to have warranty work done on the engine. The service center could not get parts for two months and my car just sat. The dealer did provide a loner. The communication could have be engine. The service center could not get parts for two months and my car just sat. The dealer did provide a loner. The communication could have been much better. I was the one who was contacting them to get updates. The person I was working with was very unorganized and was unable to keep straight what was happening from one time to the next. She was very polite and I was patient with her. When I was contacted that the parts came in, I needed to provide again information about the extended warranty I have. She could not find the information. She then called me back in 5 minutes and said the vehicle was done. When I picked up the vehicle, I had to ask for an itemized statement. She just wanted a credit card. All of this could have been handled in a more organized and professional manner. Overall, The car is fixed, I am happy with warranty work and we are back on the road. More

I recommend the service center and all its staff; the management sold me a car with roof racks; the car was picked up in Fontana and did not have racks installed; when I made an appointment to have racks management sold me a car with roof racks; the car was picked up in Fontana and did not have racks installed; when I made an appointment to have racks installed, they said nothing about an installation charge. They want $199 for what was a 15-minute job. NEVER AGAIN DIAMOND Management, not the staff the management, WAKE UP!! Call would love to discuss with you. More

Justin got me in and out in a timely manner he did an awesome job awesome job More

Hard to call and make an appointment for service. Call for 4 days - not able to leave a message due to voicemail being full. Finally call ed in to Parts department, gentleman I spoke with said he han Call for 4 days - not able to leave a message due to voicemail being full. Finally call ed in to Parts department, gentleman I spoke with said he hand delivered a note to Service department to call me- but that never happened. Walked in to make the appointment after a week of nonsense. The actual service went well, Justin in Service was only one there…he was answering phones, dealing with customers, and advising technicians. He took care of me and got my Tucson serviced in a timely manner. More

Adriana, my service advisor was amazing and helped out tremendously. Whoever worked on my car got it done and working quickly. tremendously. Whoever worked on my car got it done and working quickly. More

They did not repair my brakes properly, my car is still shaking when I stop shaking when I stop More