Rally Hyundai - Service Center

The service team always takes care of the customer as if we were family. Raul really made it feel like Christmas even though we were stressed about our car!! The mechanics are fast and consistent. Thankful we were family. Raul really made it feel like Christmas even though we were stressed about our car!! The mechanics are fast and consistent. Thankful for them all!!! More

She’s so rude; whether in person or on the phone. She got atttitude towards customers. She doesn’t follow up even if she promised she would. Left her multiple messages but she won’t give me a call. S She got atttitude towards customers. She doesn’t follow up even if she promised she would. Left her multiple messages but she won’t give me a call. She denied me service. She said I have to do it myself. I told her I am not a technician. She replied go to the website and follow the instructions. She’s got attitude while we were talking on the phone. More

Delete ship is service department was horrible and I will never go back there aging or buy another car there again and I have bought 3 never go back there aging or buy another car there again and I have bought 3 More

Sara or Sarah however she spells her name is Super unprofessional with guests. I don’t understand how Hyundai has her doing anything with customer service unprofessional with guests. I don’t understand how Hyundai has her doing anything with customer service More

Best service I recieved from all the workers and thank you so much. Have a bless day you so much. Have a bless day More

The service was great. The communication it is great. Never have issues with techs at this location The communication it is great. Never have issues with techs at this location More

Raul was very helpful and knowledgeable. I felt bad for Raul as he was the only employee there helping customers check-in. He was fast and efficient. I felt bad for Raul as he was the only employee there helping customers check-in. He was fast and efficient. More

A simple oil change took too long and the service adviser wasn’t very helpful. wasn’t very helpful. More

I scheduled an oil change at Diamond Hyundai due to the oil service indicator in vehicle being on and when I got to the service area the service technician was trying to push extra services be completed o oil service indicator in vehicle being on and when I got to the service area the service technician was trying to push extra services be completed other than just the oil change and tire rotation I scheduled . I had dropped the car off and received a call later stating my car needed several items repaired and when I asked if covered by the warranty, I was told my car was not under warranty, and I stated I had an extended warranty and I was told I did not. My vehicle has only 15000 miles, and when I purchased from Downey Hyundai nine months ago the car was pre-certified, and when I brought in for servicing at Diamond Hyundai only the oil change service light was indicated in the car. I subsequently called Downey Hyundai who verified the car was certified and I did have the warranty and extended warranty I purchased, and when informed them of what I was told by the Diamond service technician they asked me to bring the car to them. I informed Diamond to only complete the oil change and rotation and when I picked the car up the other repairs which I was told was needed were not on the paperwork and the oil service indicator light in my car was still on. I have subsequently scheduled my car to be checked out by Downey Hyundai to ensure the services I paid for at Diamond Hyundai were completed and my car was not tampered with. It is sad and disappointing I have to take my car out of the AV area for competent and quality servicing. More

Took way to long for an oil/3200 service Waited 5hrs and did not receive an inspection report was told it was not filled out completely and it would be emailed never got it and did not receive an inspection report was told it was not filled out completely and it would be emailed never got it More