Rally Hyundai - Service Center

I had an 8am appointment I was there first in line at 7:30am. My appointment request was for tire balance / alinement and Recalls and Campaigns. It took 2 hours to be told I needed an alinement which is 7:30am. My appointment request was for tire balance / alinement and Recalls and Campaigns. It took 2 hours to be told I needed an alinement which is why I was there, then it only took an hour to do the alinement. So why did I have an appointment? More

I was being helped by Chris this last time I took my vehicle to the dealer and he was great. He was calling me with updates and statuses rather than me having to call the dealer. Had no complaints about vehicle to the dealer and he was great. He was calling me with updates and statuses rather than me having to call the dealer. Had no complaints about him, it sucks he no longer works there. Not sure what was the reasoning but I never had a complaint with his customer service. Raul took over the RO, he got up-to-date with the status of my vehicle (warranty claim) and he was good and he helped me throughout the process and called me to schedule an appointment to drop-off my vehicle and once it was ready for pick up. More

I was pleasantly surprised by the friendliness of your staff. I would suggest you provide forks and or spoons for your cup-of-soup. staff. I would suggest you provide forks and or spoons for your cup-of-soup. More

Kal and his team are the absolute best! !! I am always treated like family couldnt imagine going anywhere else.Gabe Rojas showed extraordinary customer service best in the business!! He !! I am always treated like family couldnt imagine going anywhere else.Gabe Rojas showed extraordinary customer service best in the business!! He personally delivered my car once he knew how bad I was in need of one . Everything was handled very stress free an virtual, they helped me find what I could afford as well as what I needed. I can't say thank you enough for going above and beyond to help me and my family drive into our next if life!! I would highly recommend you my friends and family . Blessings Julia S More

It took over 3 hours for an oil change that was scheduled in advance. That is ridiculous scheduling and needs fixed. in advance. That is ridiculous scheduling and needs fixed. More

Great service, friendly staff, and the service manager is very kind! Totally recommend this dealer for device! very kind! Totally recommend this dealer for device! More

Took my Brand new 2024 Kona in for service, This was my cars first oil change and my first experience with Hyundai service. Took it in at 11/1/24 at 3pm because i had a scheduled appointment. My car has ne cars first oil change and my first experience with Hyundai service. Took it in at 11/1/24 at 3pm because i had a scheduled appointment. My car has never been worked on or touched so my car was in great condition. I did not get it back in great condition. i came home and the next day 11/2/24 i noticed a little bit of oil underneath my car. I just assumed it was okay because it wasn't a lot and i trusted the workers at Hyundai. I did some errands and came back with more oil on the driveway which is now clearly coming from my car. I popped the hood and i can see oil all over which was either splashed or it was overflowing but there is clearly oil at the bottom of the engine parts. Now, not only did i notice that, but i see white splash marks all over my engine which was NEVER there. I have pictures to prove it. Whoever worked on my car did not care or even considered me as an important customer. This is my first car that i purchased from Hyundai, i love this car, it's very important to me and they treated it like JUNK. Its brand new and already it is messed up on the inside which should have never happened in the first place. I now have to miss work to go back and show them what they did and how unprofessional it is to have to deal with the car that i trusted them to take care of. Again, this is a car that i purchased thru them. It's very inconvenient that i have to go back which isn't exactly close to me. I will not be TRUSTING them again More

Lack of communication, took over a week to fix, Loaner car wasn’t big enough for our family. Was charged for something that should have been covered under warranty. car wasn’t big enough for our family. Was charged for something that should have been covered under warranty. More