Diamond Honda

Great service Las week my "Honda Accord "engine light was on, I send to service depart of Diamond Honda, they checked the problem and replace all the parts together Las week my "Honda Accord "engine light was on, I send to service depart of Diamond Honda, they checked the problem and replace all the parts together multi point check my car, and free to me ( Under warranty), the service call me when car was completed done on same day, let we fell good, we will come back every service ,That's excellent service ,Thanks More

100k miles and going strong Misael Rios was my service advisor today. He made sure my car was taken care of in a timely manner, made me feel special, and went above and beyond to Misael Rios was my service advisor today. He made sure my car was taken care of in a timely manner, made me feel special, and went above and beyond to get a recall taken care of. My car was in desperate need of a wash and he took care of that for me, too. I live a mile away from another honda dealership, but will be driving the extra 15 minutes to come to this one for my next milestone service. Diamond Honda, you made a good choice with Misael Rios. More

The service department was very helpful with my sons car. The service we received was awesome, they inspected my car in a timely manner and explained what my problem was and quoted me a fair price. The work w The service we received was awesome, they inspected my car in a timely manner and explained what my problem was and quoted me a fair price. The work was then completed sooner than they predicted. Very friendly and very fair is my over all rating my son goes to Cal Poly so we will be using them as are local repair and service shop. More

Friendly Service I recently leased my Civic @ Diamond Honda Puente Hills, and the deal went really smooth. I got my car that I like and the price I expected. I suggest I recently leased my Civic @ Diamond Honda Puente Hills, and the deal went really smooth. I got my car that I like and the price I expected. I suggest to do all your research and come prepared, they won’t waste your time. I had a great experience! Thank you. More

I received great service from Diamond Honda's service Dept Summary: I received great service from Diamond Honda's service department. Service advisor Frank went above and beyond my expectations. The long s Summary: I received great service from Diamond Honda's service department. Service advisor Frank went above and beyond my expectations. The long story: The last dealership that I had taken my 2005 Honda Accord to was Buena Park Honda. I had a miserable experience with them, feeling cheated and lied to. After that encounter with Buena Park Honda, I checked (and added to) the reviews online to find out that I was not the only one who felt that way. I will never work with Buena Park Honda service department again. I needed 3 recalls taken care of, as well as an air conditioning problem assessed and fixed. I checked reviews for the next three closest dealerships, community Honda in Whittier, Hardin Honda in Anaheim, and Diamond Honda. While all three dealerships have their positive and negative reviews concerning the service department, it seemed as though diamond Honda had the least negative reviews and I decided to give them a call. I had a little trouble at first getting through to the service department, getting disconnected from their phone system twice and having someone take a message and promise to call me back on the 3rd try. However, I did receive a call back within 30 minutes from a nice and helpful young lady named Lily. The service department was still extremely busy so Lily, from the parts department, was helping them out and returning my call. It was no fault of hers that the issues I wanted to discuss slightly overwhelmed her, however she listened vehemently, took notes, and immediately connected me with a service advisor, Frank. Frank was the ideal customer service person from start to finish. I warned him right from the start that I could be a difficult customer to deal with, but he took on the challenge to meet and exceed my expectations. I explained to him my previous experience with Buena Park Honda, he listened patiently. I explained that I had read the online reviews for diamond Honda service department and that I had some reservations about doing business with him. Frank informed me that he also stays up to date on the reviews, and told me about changes that have happened within the dealership over the last several months that have led to better customer service for all of the dealership's customers. By talking with me openly, he alleviated a lot of my concerns, and built within me the trust I needed to feel before I would do business with them. Our conversation told me that Frank was not the average employee that shows up everyday only for the paycheck, but rather a committed and dedicated part of Diamond Honda's Team. I felt right away that he is committed to giving each customer the absolute very best service and attention, knowing that doing so is not only in the best interest of the customer, but in the best interest of the organization as a whole. Despite undoubtedly being very busy, he took the time to hear me out, alleviate my concerns, and build my trust. I set the appointment with him over the phone immediately, and dropped my car off after hours that night. The next day, the course of my work took me near the dealership, & I unexpectedly stopped in to say hi and see how my car was doing. Originally I was told that only two of the three recall that I needed to have fixed could be done, because parts were on backorder for the third. When I arrived at the dealership and met Frank face to face, he had great news to give me, he had pulled some strings and was able to get the missing part for the third recall. I was more than surprised and excited to find that all of the work would be completed in one visit and that I would not have to make a follow up visit after all. Although I thought we had discussed everything when I stopped by, Frank called me twice more, once with a status update, and again to confirm that my car was complete and ready for pick up. I can never complain about thoroughness and follow through. Picking up my car later that day was simple, easy and fast. No lines, no mess, no fuss. All three recalls were fixed. Likewise, my air-conditioning problem was resolved for much less money than I had expected. This I attribute to the experience and knowledge of both Frank and his technicians, being able to find and fix what ended up being a really simple problem with the air conditioning. In conclusion: my dealings with Diamond Honda's service department and with Service Advisor Frank left me feeling satisfied, grateful, and confident with them and the work they performed on my car. My 2005 Honda is getting old and this positive experience with Diamond Honda's service department has convinced me to also give their car buying experience a try as soon as I'm ready to do so. More

Great Car and Customer Service I have been going to Diamond Honda (Puente Hills) for all my Honda S2000 service needs. I had my first S2000 checked here before I bought it and was a I have been going to Diamond Honda (Puente Hills) for all my Honda S2000 service needs. I had my first S2000 checked here before I bought it and was amazed at the thoroughness of their inspection. They went out of their way to let me know what I was buying. Ever since then I have been getting my service done here and the people here have always been kind and professional. I went away for a bit and came back for service and saw new people but the service was just as the same - kind and professional. One important thing to note is that this is a business but they are fair and have gone out of their multiple times to save me money. On top of that they are engaging to their customers and try to get to know them. I dealt with Frank Camargo and another person who took care of my car needs. I also do not do reviews and forgot all about this but they deserve this review and that is why I am doing it. The training that they receive for customer service is outstanding! More