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Diamond GMC Cadillac Palmdale - Service Center

Palmdale, CA

4.1
344 Reviews

344 Reviews of Diamond GMC Cadillac Palmdale - Service Center

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April 23, 2025

Thank you. for fixing my GMCAcadia. The brakes are working as they should The lift gate is working great too. More

by SALLYDEL55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember names.
Apr 23, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for your wonderful review! We're thrilled to hear that your GMC Acadia's brakes and liftgate are working perfectly. We appreciate your trust in Diamond GMC Palmdale and look forward to assisting you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

April 23, 2025

Francisco is always available to explain and answer any questions. He is patient and reliable. More

by vgradilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Gomez
Apr 23, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for your wonderful review! We're glad to hear that Francisco provided you with excellent service at Diamond GMC Palmdale. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

April 23, 2025

My rep is available via text and email, so coordinating a visit and staying informed during a service is pretty smooth, other than how busy she is. I prefer the dealership, as my 2019 XT5 is not that old. If More

by drdXT5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris Martinez
Apr 23, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for your wonderful review! We're thrilled to hear that your experience at Diamond GMC Palmdale has been so positive, especially regarding your 2019 XT5. It’s great to know that our team has made coordinating service and communication smooth for you. We appreciate your preference for our dealership and look forward to assisting you again in the future. Don’t hesitate to reach out next time you need us! Sincerely, The Diamond Buick GMC Palmdale Team

April 19, 2025

I had bad experiences in diamond GMC also in the service department they sale me a car as a new when the car was an in accident before they make fraud with me I did not get any help yet plus some of the emp More

by aracelijimenezvr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Cofield
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max Tony
Apr 21, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for sharing your experience with us, Araceli. We understand your concerns regarding your vehicle and the customer service you received at Diamond GMC Palmdale. It is important to us that all our customers have a positive experience, and we appreciate your feedback. We encourage you to reach out to us directly so we can discuss this with you further and learn more about your experience. Your satisfaction is our priority, and we hope to improve your perception of our dealership. Sincerely, The Diamond Buick GMC Palmdale Team

April 18, 2025

ABSOLUTELY WORST SERVICE DEPARTMENT! !!! NO CUSTOMER SERVICE AT ALL!!! CARELESS, UNPROFESSIONAL STAFF, MANAGER ( PHILLIP) AND GENERAL MANGER ( JOSH ). MAKE PROMISES, HAVE NO RESPECT FOR P More

by Melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh General manager, Service manager Phillip
Apr 21, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for sharing your concerns, Melissa. We understand your frustration regarding the service experience at Diamond GMC Palmdale. We appreciate your feedback and take it seriously as it helps us improve. We encourage you to reach out to us directly so we can address these issues more thoroughly. Your time is valuable, and we want to ensure that we discuss this with you further. Thank you for your patience, and we hope to hear from you soon. Sincerely, The Diamond Buick GMC Palmdale Team

April 18, 2025

Went in for an oil change on Tuesday and had a discounted price on my phone mail for a $99. Price. They said it would take 2 hours well it took over 4 hours and when I got home I checked my e mail and their More

by BENTONPAUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manager of service dept.
Apr 21, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for sharing your experience with us. We understand your frustration regarding the delay and the coupon situation during your visit for an oil change at Diamond GMC Palmdale. We appreciate your feedback and will take it into consideration to improve our communication and service. If you would like to discuss this further, please feel free to reach out to us directly. We value your input and hope to provide you with a better experience in the future. Sincerely, The Diamond Buick GMC Palmdale Team

April 14, 2025

Service advisor Francisco Gomez was great to work with great communication keep me updated and auto was done in timely manner. More

by DARWINSMOCK76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Gomez
Apr 15, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for your wonderful feedback! We’re thrilled to hear that Francisco provided you with great communication and timely service at Diamond GMC Palmdale. We appreciate your kind words and hope to assist you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

April 12, 2025

Took my truck in because it was inoperable but after your diagnosis your team “iris” said it was a battery fault, I believed her and had my daughter pick up my truck to bring home. Next day (today) I drive i More

by OSCARMEJIA_3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Iris service department
Apr 16, 2025 -

Diamond GMC Cadillac Palmdale responded

We would like the opportunity to speak with you directly regarding your experience. Sincerely, The Diamond Buick GMC Palmdale Team

Apr 17, 2025 -

OSCARMEJIA_3 responded

Sure, I’m available.

April 10, 2025

Iris is very good at making sure he customers are taking care of known her for 8 years when I had my 2016 Yukon service there every 5000 miles oil change trans service and several warranty issues thanks to More

by FIRETECH66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris serviced writer
Apr 11, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for taking the time to write a review! It's great to hear that you've had such a positive experience with us at Diamond GMC Palmdale over the past eight years, especially with your 2016 Yukon. We are glad that our team, particularly Iris, has instilled confidence in you regarding our workmanship. We value your loyalty and look forward to serving you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

April 09, 2025

Thank you to Isis, excelent service and profesionalism, very friendly, thank you DIAMOND GMC CADILLAC PALMDALE More

by santostolyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isis
Apr 09, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you so much for your glowing review! We truly appreciate your kind words about Isis and the excellent service you received at Diamond GMC Palmdale. We're delighted to hear that you had a friendly experience with us. We look forward to welcoming you back next time! Sincerely, The Diamond Buick GMC Palmdale Team

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