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Diamond Ford

Lancaster, CA

4.4
633 Reviews
Call Dealership (661) 206-2612

1155 Auto Mall Dr

Lancaster, CA

93534

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633 Reviews of Diamond Ford

September 03, 2023

The service department is great, the sales department is horrible. Bought a used truck and sold it to me with 13 year old tires. Great truck but come on people. More

by MARCTOWERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales was some new guy, had no clue, the manager did some shady crap with my down payment, and finance packed the deal so much she probably made her monthly commission just off my deal.
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Sep 11, 2023 -

Diamond Ford responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that we can learn more about your visit. I hope to talk with you soon. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 03, 2023

Every thing was done professionally and perfectly All work was completed right and on time Also was delivered to home by a very nice young man More

by CAMSMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Repair department
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Sep 07, 2023 -

Diamond Ford responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 02, 2023

Very friendly staff and we’re helpful with the process. Pretty quick as well with service More

by blaine.kersten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Audea
Report | Print
Sep 07, 2023 -

Diamond Ford responded

I appreciate your kind words about our service team. Thank you for choosing Diamond Ford for your vehicle needs. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 02, 2023

Diamond Ford, especially Jessica from services has been extremely helpful. I am so excited she is now my car advisor. Diamond Ford dealership has always fixed my car. More

by TINAJACKSON03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Sep 07, 2023 -

Diamond Ford responded

Thank you for the awesome feedback! You're right, Jessica is an excellent service adviser and I appreciate all she does for us! I'm very happy to hear that she was there to provide you with great service. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 01, 2023

good costermer servce, receved my truck a day ahead plus the price was lower then stated More

by JETATUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
dan diGIOVANNI
Report | Print
Sep 06, 2023 -

Diamond Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 01, 2023

I’ve been to Diamond several times since moving here. I’m extremely pleased with their service. More

by Hrman835
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Bartlett
Report | Print
Sep 06, 2023 -

Diamond Ford responded

Thank you for the kind words. We're completely committed to providing top quality service and I'm thrilled to hear that your experiences reflect this dedication. We appreciate the time it took for you to give us this feedback. At Diamond Ford, we value our customers and we look forward to seeing you down the road. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 01, 2023

Always a pleasure even through stressful circumstances. I would highly recommend my friends at Diamond Ford. My Explorers forever mechanical doctors. More

by MONICACARDIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante, Jessica
Report | Print
Sep 06, 2023 -

Diamond Ford responded

We truly appreciate you taking the time to write about your experience at our service department, Monica. We want to provide all of our customers with quick and efficient vehicle maintenance, and I'm thrilled to hear that you feel you had such a wonderful experience with our entire team. I'm happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 01, 2023

Jessica is awesome! She ensured my vehicle was taken care of and kept us up to date on everything. More

by LANCE_TRISHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Desjardins
Report | Print
Sep 06, 2023 -

Diamond Ford responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Jessica does for Diamond Ford and our customers. Hope to see you again soon! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

August 31, 2023

Big shout out to Jessica in service department, very easy to work with and communicates every step of the way. thank you Jessica, pleasure working with you More

by Daddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica desjardin
Report | Print
Sep 06, 2023 -

Diamond Ford responded

Thank you for your business and this review. I am happy to hear Jessica was able to serve you and demonstrate how we do business here. If there is anything I can assist you with in the future, please let me know. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

August 31, 2023

Was in and out of Quick Lane for oil change and service in less than one hour. More

by WALTER.BROTHERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick Lane
Report | Print
Sep 06, 2023 -

Diamond Ford responded

Thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Diamond Ford. If there is anything more that I can do, please come back and see us again. Take care! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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