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Diamond Ford

Lancaster, CA

4.4
633 Reviews
Call Dealership (661) 206-2612

1155 Auto Mall Dr

Lancaster, CA

93534

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633 Reviews of Diamond Ford

January 26, 2024

All the front desk at the service are nice people but bret always helps me out what ever i need More

by maldonadoandy22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett
Report | Print
Jan 31, 2024 -

Diamond Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Moe Manesh - GM mmanesh@daliaauto.com (661) 949-3586

January 26, 2024

Service department was professional, courteous, fast, and efficient. Barrett, my service representative is always, very professional, listens, and is a pleasure to work with More

by GELFR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barrett at Sevice department
Report | Print
Jan 31, 2024 -

Diamond Ford responded

Thank you for your kind words. I feel our service department is what makes Diamond Ford special, and reviews like yours help me to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and I look forward to seeing you for your next service appointment. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 26, 2024

I was taken advantage of. Charged me for $2,000 of items I didn’t ask for. Cost me an extra $2,000 in taxes that I should not have had to pay because I was mislead. More

by larv4man
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tim sombody, Brian Miller
Report | Print
Jan 31, 2024 -

Diamond Ford responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 25, 2024

Great service and great customer service I appreciate kindness and respect of customer thank you More

by Contrerasmig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Audea, Ricky Palacios, Rene Flores, Ruben Gonzalez, Jonathan Rivera
Report | Print
Jan 30, 2024 -

Diamond Ford responded

Thank you for this great review! I'm very happy that our team was here to help you and treated you with the customer service I know you deserve. Sincerely, Moe Manesh - GM mmanesh@daliaauto.com (661) 949-3586

January 19, 2024

I appreciate the oil change and estimate on replacing my rear struts. I love to see technicians spotting issues so they can be resolved quickly. Thanks again. More

by RITTHALERM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Jan 24, 2024 -

Diamond Ford responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 18, 2024

The service department is great and friendly especially Barret H he has Always gone above and beyond More

by JBDESJARDINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Audea
Report | Print
Jan 23, 2024 -

Diamond Ford responded

We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Diamond Ford for your vehicle needs. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 18, 2024

The paperwork took a while, but the servicing was done earlier than I expected. I'm satisfied. More

by 12HUN19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Bartlett
Report | Print
Jan 23, 2024 -

Diamond Ford responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are satisfied with the overall experience. We look forward to working with you again! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 14, 2024

Everyone there was really helpful and nice. They also showed us how to use the features for the new car. More

by brenda1224.bg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Reynolds, Rene Flores
Report | Print
Jan 17, 2024 -

Diamond Ford responded

Thank you so much, Brenda, for taking the time to share your feedback with us! I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 13, 2024

Thank you for fixing my car and very fast would recommend to friends and family! More

by PERRYPEFFER65@OUTLOOK.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
Jan 18, 2024 -

Diamond Ford responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 13, 2024

I believe they just went through the motions, trying to get my hardtop. The confident level of the parts department was terrible. Three times. They said they had my parts always incomplete. Not even sure t More

by James mannino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brooke Moffit
Report | Print
Jan 18, 2024 -

Diamond Ford responded

James, thank you for alerting me of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

Jan 18, 2024 -

James mannino responded

I tried calling the receptionist said you no longer work there. They have no GM so at this point I’m not quite sure what to do. She didn’t know. Who was in charge

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