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Diamond Chevrolet of San Bernardino - Service Center

San Bernardino, CA

3.9
405 Reviews

405 Reviews of Diamond Chevrolet of San Bernardino - Service Center

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August 25, 2024

Great customer service from David, the parts department and the cashier staff as well. I will be returning definitely for more of my car maintenance More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Taylor
Aug 27, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you, Maria! We truly appreciate your kind words about David and our team in the parts department and cashier staff. We’re thrilled to hear you had a great experience at Diamond Chevrolet of San Bernardino. We look forward to assisting you with your car maintenance again soon! Safe travels! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

August 25, 2024

Very unsatisfied with your service. Nobody tried to help we had questions and I would call them instead of them reaching out to us. They tried to sell me a battery when it wasn’t needed More

by XCOGARCIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Brady
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Taylor
Aug 28, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. I understand how frustrating it can be when you feel unassisted and have concerns about your vehicle service and warranty coverage. Please reach out to me directly at Diamond Chevrolet of San Bernardino, so I can address your concerns and work towards a resolution that satisfies you. Your satisfaction is important to me, and I hope to have the opportunity to assist you further. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

August 25, 2024

Oil change was done very quickly. Thank you for the fast service. I am very pleased More

by Mypixiedust777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Taylor
Aug 27, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your wonderful review! I'm delighted to hear that your oil change was completed quickly and that you were pleased with our service at Diamond Chevrolet of San Bernardino. I appreciate your feedback and look forward to serving you again in the future! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

August 24, 2024

Eddie Brady Service Advisor has an awesome customer service he help me and provide a good customer service. More

by Fernando P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you, Fernando, for your wonderful feedback! I'm thrilled to hear about your positive experience with Eddie and the exceptional customer service you received at Diamond Chevrolet of San Bernardino. Our team is dedicated to providing the best service possible, and your kind words motivate us to keep up the great work. I look forward to assisting you again in the future! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

August 24, 2024

David Taylor, great guy, in that department, keep it up my friend , thank you for your help , I will see you again on my next service More

by rlepe71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Taylor
Aug 27, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience with us at Diamond Chevrolet of San Bernardino. I'll be sure to pass on your kind words to our team. I look forward to seeing you again for your next service! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

August 23, 2024

Service advisor was not efficient, failed to communicate what was needed. Turns out I have to bring truck back to update on an Open recall. Truck was dropped off at early morning and issue could have been f More

by YESIE198890
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Taylor
Aug 27, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback. We understand your concerns regarding the communication and efficiency during your recent visit to Diamond Chevrolet of San Bernardino. We strive to keep our customers informed and address any open recalls promptly. We would appreciate the opportunity to discuss your experience further and work towards a resolution. Please feel free to reach out to me directly to share more details. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

August 23, 2024

Good service I was pleased with it thank you very much for the good work I was please with it thank you very much More

by BROAL777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Bomar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo Gutierrrez
Aug 26, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your kind words! We at Diamond Chevrolet of San Bernardino are thrilled to hear that you had a positive experience with our service. Your satisfaction is our priority, and we appreciate your acknowledgment of our team's efforts. We look forward to serving you again in the future! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

August 22, 2024

Sales guy was very knowledgeable and helpful. I need some service that needs to be done and scheduled it asap. 👍🏽 More

by Adrian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Taylor
Aug 23, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your review, Adrian! I'm thrilled to hear that our sales team was knowledgeable and helpful during your visit to Diamond Chevrolet of San Bernardino. It’s great that you were able to schedule the service you needed right away. I look forward to assisting you again soon! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

August 17, 2024

This dealership is a joke. They were not helpful at all. I took in my car for a leak and they took an entire month (28 days) to be exact. No follow up no call NOTHING! I had to More

by Jen
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Cooke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with Diamond Chevrolet of San Bernardino, Jen. I understand your frustration regarding the lengthy wait and lack of communication during your vehicle's service. Your feedback is important to me, and I appreciate you bringing this to my attention. Please reach out to me directly so I can address your concerns more thoroughly. Thank you again for your feedback. Best, Eddie Rodriquez (909) 883-8833

August 17, 2024

Muy buena atencion buen servicio excelente todo y gracias por la atencio me agradó estar en diamon More

by Micheljuancarlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Taylor
Aug 20, 2024 -

Diamond Chevrolet of San Bernardino responded

¡Gracias por tu excelente reseña! Nos alegra saber que tuviste una buena atención y un servicio excelente en Diamond Chevrolet de San Bernardino. Apreciamos tus amables palabras y esperamos verte de nuevo pronto. ¡Que tengas un gran día! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

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