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Diamond Chevrolet of San Bernardino - Service Center

San Bernardino, CA

3.8
534 Reviews

534 Reviews of Diamond Chevrolet of San Bernardino - Service Center

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March 15, 2025

Very disappointed, it took 7 hours to have my oil changed. I was told that my tires were rotated which they were not because I marked them, they also lost my truck. More

by Sam Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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Mar 18, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us, Sam. I understand that a 7-hour wait for an oil change is unacceptable and that your truck should be treated with care, including tire rotation. Your feedback is valuable, and I encourage you to reach out to me directly at Diamond Chevrolet of San Bernardino so we can address your concerns and improve our services. I appreciate your insight and look forward to resolving this matter. Best, Israel Mora (909) 883-8833

March 13, 2025

Everyone was so Nice And Helpful. Griselda and Tony and Mr. Nuyen Exceptionally Nice Refered my Family and Frie More

by tanya.givens1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julian Paco
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Mar 13, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you, Tanya! We're thrilled to hear that you had such a positive experience at Diamond Chevrolet of San Bernardino. It's wonderful to know that Griselda, Tony, and Mr. Nuyen made your visit enjoyable. We appreciate your referrals and look forward to assisting you and your family and friends again soon! Best, Israel Mora (909) 883-8833

March 11, 2025

Very fast and friendly service. I did not have to wait long to be attended. More

by ORTIZ_YANET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julian Paco
Report | Print
Mar 11, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for your kind words, Yanet! We’re thrilled to hear that you experienced fast and friendly service at Diamond Chevrolet of San Bernardino. We strive to provide timely and attentive service to all of our customers. We hope to see you again soon! Best, Israel Mora (909) 883-8833

March 09, 2025

Great customer service! Wait time was fast and couldn’t be more please with getting me out on time! More

by ALVARADOBEATRIZH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for your review, Beatriz! We appreciate your kind words about the fast wait time and great customer service at Diamond Chevrolet of San Bernardino. We're glad to hear you had a positive experience. We look forward to assisting you again in the future! Best, Israel Mora (909) 883-8833

March 07, 2025

Very unpleasant visit was strong armed out of payment even though I had pre paid oil changes and maintenance More

by macosta4588
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeramie Diaz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Max Moreno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lady at register was awesome , Julian Paco
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Mar 11, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback. I understand your concerns regarding your recent visit to Diamond Chevrolet of San Bernardino and appreciate you bringing this to our attention. It’s important for us to ensure clarity and satisfaction in our service processes. We invite you to reach out to us directly so we can address your situation and work towards a resolution. Your experience matters to us, and we want to make it right. Best, Israel Mora (909) 883-8833

March 05, 2025

They work very efficiently and quickly. I was there for less than 2 1/2 hours and that is a win in my book. Everyone I came in contact with was super friendly and helpful. More

by bdgala18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julian Paco
Report | Print
Mar 05, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for your wonderful feedback! We're thrilled to hear that your experience at Diamond Chevrolet of San Bernardino was efficient and that our team provided friendly and helpful service. We appreciate your kind words and look forward to assisting you again in the future! Best, Israel Mora (909) 883-8833

March 04, 2025

My truck didn’t get fixed and only charge me de diagnostic no and they said nothing More

by LUGOJORGE718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Mar 08, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for reaching out. I appreciate your feedback regarding your recent experience with Diamond Chevrolet of San Bernardino. I understand your concerns about the diagnostic charge and the lack of communication about your truck's repair. Please contact me directly so I can address your situation and work towards a solution. Your satisfaction is important to us. Best, Israel Mora (909) 883-8833

March 03, 2025

i was well taken care of by service department , immediate response by service dept. informing he take care of my problem More

by MTONIRON
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for your wonderful feedback! I'm thrilled to hear that our service department at Diamond Chevrolet of San Bernardino took great care of you and provided immediate assistance. We always strive to address our customers' needs promptly. We look forward to seeing you again in the future! Best, Israel Mora (909) 883-8833

Mar 03, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience at Diamond Chevrolet of San Bernardino. It’s great to know that we could accommodate you on short notice and complete your oil change and tire rotation swiftly. We appreciate your kind words about our customer service. We look forward to serving you again! Best, Israel Mora (909) 883-8833

March 03, 2025

A good dealership an honest dealership to take your automobile for service or repair. Service people who are friendly and are interested in providing good service to the customers. More

by Clarencebrummett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recognize any of those names
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Mar 03, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for your wonderful review! We truly appreciate your kind words about our team at Diamond Chevrolet of San Bernardino. It's great to hear that you had a positive experience with our friendly service staff. We strive to provide excellent service and are glad to know we met your expectations. We look forward to seeing you again for any of your automobile service or repair needs! Best, Israel Mora (909) 883-8833

March 03, 2025

The customer service was ExcellentI didn’t have an appointment. I was In a hurry, they took in my truck got my oil changed done fast And he did a Excellent job with my oil change and tire rotationand More

by STEELMANRUIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julian Paco
Report | Print
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