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Diamond Chevrolet of San Bernardino - Service Center

San Bernardino, CA

3.9
474 Reviews

474 Reviews of Diamond Chevrolet of San Bernardino - Service Center

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July 03, 2023

Add personal for Saturday morning service advisor! Hour waiting 2 be checked in is nonsense! More

by A.MAGDALENO0101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elderly lady
Report | Print
Jul 06, 2023 -

Diamond Chevrolet of San Bernardino responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

July 02, 2023

Worse customer service I have ever experience if I can give a negative stars I would, they only care about their pocket not about the clients!! Stay away, and definitely stay away from salesman, Jonatha More

by greg242424241
Recommend Dealer
No
Employees Worked With
Jonathan
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Jul 06, 2023 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

July 02, 2023

Great service, fast friendly advisor, so knowledgeable. I will be back for all my service needs. More

by HELAVA88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Bomar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vinnie Maraj, Norman Bustamante, Sam Oceguera, Munir Younis, Nathan Cooke
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Jul 05, 2023 -

Diamond Chevrolet of San Bernardino responded

I'm thrilled to receive your positive review! Thank you for choosing us, and I look forward to serving you again. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

July 01, 2023

Hit or miss at this location. Got my oil change. Sticker reminder for next oil change shows at 42k, my odometer shows I'm at 56k. Laziness. And they removed air pressure from my t More

by cureyz79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karl Bomar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 04, 2023 -

Diamond Chevrolet of San Bernardino responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

June 30, 2023

Great customer service and great people. I have nothing bad to say : but they always make me feel comfortable. More

by SEXYFUSION55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke, Gabriel Pulido
Report | Print
Jul 03, 2023 -

Diamond Chevrolet of San Bernardino responded

It is important our customers feel completely confident with the customer service they received and it made me happy to read your review. If there are any other automotive needs I can assist you with, please don't hesitate to call me or stop by. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

June 29, 2023

Oil change was done in a timely manner. Lounge was very basic compared to others More

by petey2789
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Karl Bomar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Cooke, Gabriel Pulido
Report | Print
Jun 30, 2023 -

Diamond Chevrolet of San Bernardino responded

Thank you for your outstanding rating about our service department. I appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

June 29, 2023

The service took a little longer than I thought it would. Everything was done professionally, and everything was explained to me, which I appreciate. More

by vartgf
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Karl Bomar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Cooke, Gabriel Pulido
Report | Print
Jul 03, 2023 -

Diamond Chevrolet of San Bernardino responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

June 28, 2023

Overall a very good experience. Hard to get a hold of them on the phone and communication needs to improve. More

by Chris Michaelson
Workmanship
Recommend Dealer
Yes
Employees Worked With
Ryan sales, Norman Bustamante
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June 28, 2023

Great experience and friendly staff. I was in and out in an hour and half. Thank you More

by Almafuentes577
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke, Gabriel Pulido
Report | Print
Jun 30, 2023 -

Diamond Chevrolet of San Bernardino responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

June 25, 2023

Not happy. . this establishments new service manager refuses to rotate tires .. not pleased and will not be taking my 4 cars to this dealership they lost my busi More

by JESSMAGANA0
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Nathan Cooke
Report | Print
Jun 28, 2023 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

Jun 28, 2023 -

JESSMAGANA0 responded

Call me (909) 562-5771

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