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Diamond Chevrolet of San Bernardino - Service Center

San Bernardino, CA

3.9
438 Reviews

438 Reviews of Diamond Chevrolet of San Bernardino - Service Center

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May 31, 2024

They Kept my truck for almost 2 weeks with no courtesy car. Terrible service and terrible pricing. 1500 to change a thermostat. I saw someone on YouTube change it in 30 minutes. More

by adrianh0419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Brady
Report | Print
Jun 04, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your feedback with us, Adrian. We're disappointed to hear about your experience at Diamond Chevrolet of San Bernardino. We strive to provide efficient service and fair pricing. Please feel free to reach out to me directly so we can address your concerns and work towards a resolution. Thank you. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 30, 2024

The customer service here is crazy awesome, the employees are all very helpful and friendly. Stop on by for some wonderful friendly customer service 🙂 More

by MARKISEKINGZEROOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke, Eddie Brady, Trish Wilson
Report | Print
May 31, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for the kind words about our customer service at Diamond Chevrolet of San Bernardino! I am thrilled to hear that you had a wonderful experience with our helpful and friendly team. I appreciate your support and look forward to welcoming you back in the future. Drive safely! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 25, 2024

Nathan did a great job getting my truck in and finding out what was wrong with it Thanks for getting it done More

by RANDYJLEWIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke
Report | Print
May 28, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for the 5-star review, Nathan truly appreciates your kind words! I'm glad to hear that he could assist with getting your truck in and figuring out the issue. If you ever need anything else, feel free to reach out to Diamond Chevrolet of San Bernardino. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 24, 2024

Communications needs MAJOR improvement. Dropped calls, nonrefundable messages, nonrefundable texts. Nathan though was all over my service to replace my Auxiliary EV battery to get my smog More

by Rev GigiBannister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan DeSimoni
3.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Bomar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Ornelas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phone operators, phone system., Nathan Cooke, Trish Wilson
Report | Print
May 29, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. We appreciate your feedback about the communication and will work on improving in that area. Nathan is a valuable member of our team, and we are delighted to hear about your positive interaction with him. We strive to provide excellent service to all our customers and look forward to assisting you in the future. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 24, 2024

Disappointed with mechanics, workmanship, had to come back four times because of workmanship and damages to vehicle from mechanic More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Oceguera, Jaime Martinez, Eddie Brady
Report | Print
May 29, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your feedback, Charles. We're disappointed to hear about the challenges you experienced with the mechanics and workmanship at Diamond Chevrolet of San Bernardino. Your satisfaction is important to us, and we value your feedback. Please reach out to me directly so we can work towards a resolution that leaves you with a positive experience. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 24, 2024

Kind, Timely, Efficient was my service. They provide quality service on multiple occasions. Great service More

by AYL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
litzy was good as well , Eddie Brady
Report | Print
May 25, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for the positive feedback! I am delighted to hear that you had kind, timely, and efficient service at Diamond Chevrolet of San Bernardino. I appreciate your continued trust in us for quality service. Looking forward to assisting you again in the future! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 23, 2024

We were helped out by Eddie. . really professional and very helpful, he explained everything clearly and made sure we understood before we left. More

by ramirez.mayra79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Brady
Report | Print
May 24, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for the 5-star review, Mayra! We're thrilled to hear Eddie provided you with professional and clear assistance at Diamond Chevrolet of San Bernardino. We appreciate your feedback and look forward to helping you again in the future. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 23, 2024

It was a pleasure dealing with Nathan and the team. Thay also handled a service challenge when I took the car in with no problems. More

by drosscu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duc Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Cooke, Trish Wilson
Report | Print
May 24, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your positive experience with Nathan and the team at Diamond Chevrolet of San Bernardino, we truly appreciate your 5-star review! We're glad to hear that they were able to assist you with your service challenge seamlessly. We look forward to seeing you again in the future! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 18, 2024

I paid for a brake change and when I pick up my truck it keeps making noise on the brakes More

by DIAMOND5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Brady
Report | Print
May 21, 2024 -

Diamond Chevrolet of San Bernardino responded

I appreciate you bringing this to my attention. At Diamond Chevrolet of San Bernardino, I strive to provide top-notch service, and I regret to hear about your experience with the brake change on your truck. Please reach out to me so I can address and resolve this matter promptly. Our team is committed to ensuring the highest standards are met and your satisfaction is paramount. Thank you for your feedback. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 16, 2024

Gave me bad service did not fix my problem? I thought there were professionals , eventually they were not. More

by JT67TREVINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Cooke, Martin Ramos, Eddie Brady, Trish Wilson
Report | Print
May 18, 2024 -

Diamond Chevrolet of San Bernardino responded

We are disappointed to hear about your experience at Diamond Chevrolet of San Bernardino. We take all feedback seriously and would like to learn more about your specific situation. Please reach out to me at your earliest convenience so we can discuss your concerns and work towards a resolution. Thank you for bringing this to my attention. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

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