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Diamond Chevrolet of San Bernardino - Service Center

San Bernardino, CA

3.8
549 Reviews

549 Reviews of Diamond Chevrolet of San Bernardino - Service Center

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December 07, 2024

A 2 hour service turned into 2 days and over $550 dollars. Had a salesman bug text and pressure me. More

by RONTHEBUG_MAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Brady, Eddie Rodriguez, Evelyn Rivera
Report | Print
Dec 10, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback. I appreciate you sharing your experience with us. At Diamond Chevrolet of San Bernardino, we strive to provide timely service and a comfortable environment for our customers. Please feel free to contact me directly so we can better address your experience. Best, Israel Mora (909) 883-8833

December 07, 2024

Great people. Very understanding. This was my first time visiting a dealer and it was quite the experience! More

by anthnvy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David De La Mancha, Griselda Reyna
Report | Print
Dec 09, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your wonderful review! We're thrilled to hear that your first visit to Diamond Chevrolet of San Bernardino was a positive experience. Our team always strives to provide understanding and support to all our customers. We appreciate your feedback and hope to see you again soon for your next vehicle needs! Best, Israel Mora (909) 883-8833

December 06, 2024

Fast friendly service even got me a price below the quoted price Will certainly come back More

by MPT194
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Brady
Report | Print
Dec 09, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you so much for your wonderful review! We’re thrilled to hear that you experienced fast and friendly service at Diamond Chevrolet of San Bernardino and that we could provide you with a competitive price. We can’t wait to welcome you back next time! Best, Israel Mora (909) 883-8833

December 06, 2024

They kept my truck for a month with a misdiagnosis right after different warranty work that was performed and my service writer retired during this time and nobody was assigned to handle my ticket. No loane More

by varelachris338
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathen cook
Report | Print
Dec 10, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback. I understand your frustrations regarding the misdiagnosis and the delay with your truck's service. It's important to us that our customers feel supported during their experience at Diamond Chevrolet of San Bernardino. I encourage you to contact me directly so we can address your concerns and work towards a resolution. Your input is valuable, and we are committed to improving our service. Thank you for bringing this to our attention. Best, Israel Mora (909) 883-8833

December 06, 2024

Everyone was nice, but 4 hours for an oil change, fuel filter change,and tire rotation is ridiculous-as was the $335 bill-just to not be ready? I made my appt at 8:45 so I could do other errands on my day More

by CRAIG_LYNDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Brady
Report | Print
Dec 10, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. I understand how frustrating it can be to have an extended wait time, especially when you have other commitments. We appreciate your feedback regarding the service duration and pricing at Diamond Chevrolet of San Bernardino. Your input is invaluable in helping us improve our processes. If you would like to discuss this further, please feel free to reach out to us directly. We hope to serve you better in the future! Best, Israel Mora (909) 883-8833

November 28, 2024

I received the worst service. Not happy at all with the time it took for a simple oil change. More

by dianasdesjj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Evelyn Rivera
Report | Print
Dec 03, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. I understand that you were unhappy with the service time for your oil change at Diamond Chevrolet of San Bernardino. Your feedback is important to us, and we strive to improve our services. If you’d like to discuss this further, please feel free to reach out to me directly. We appreciate your input and hope to serve you better in the future. Best, Israel Mora (909) 883-8833

November 27, 2024

Horrible communication service. The customer is not there first priority. Car was in shop for 2 months and I had ask and ask for a rental car. Truck had been there once before for t More

by FAUSTOLUPE75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Rojas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Brady
Report | Print
Dec 03, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. We understand your concerns regarding communication and the time your vehicle spent in our shop. Your feedback is important, and we are committed to improving our service at Diamond Chevrolet of San Bernardino. Please feel free to reach out to me directly so we can address your concerns further and work towards a resolution. We value your business and hope to regain your trust. Best, Israel Mora (909) 883-8833

November 27, 2024

Staff always courteous and exceptionally efficient with addressing the customers needs. Always a pleasant experience.Highly recommended. More

by roguefever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Brady
Report | Print
Dec 01, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your kind words! We're thrilled to hear that you consistently have a pleasant experience at Diamond Chevrolet of San Bernardino. Our team strives to be courteous and efficient, so your recognition means a lot to us. We appreciate your recommendation and look forward to seeing you again soon! Best, Israel Mora (909) 883-8833

November 26, 2024

Fast and efficient I liked how quickly they saw us and how nice they where to us More

by GONZALEZPRISCILLA082
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan DeSimoni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Ornelas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Brady
Report | Print
Nov 27, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you so much for your wonderful review! We're thrilled to hear that you experienced fast and efficient service at Diamond Chevrolet of San Bernardino. Our team always strives to provide a pleasant and friendly atmosphere for our customers. We look forward to seeing you again soon! Best, Israel Mora (909) 883-8833

November 26, 2024

Buying the vehicle was good. Service wise is horrible. No communication. My vehicle was in service 2 times in 2 weeks. The 2nd time I took it , they checked it out and everythin More

by Sergio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Brady
Report | Print
Nov 28, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience, Sergio. I am disappointed to hear your concerns regarding the service you received at Diamond Chevrolet of San Bernardino, especially with the communication issues and the delays in returning your vehicle. We appreciate your feedback, as it helps us improve our processes. If you would like to discuss this matter further, please feel free to contact me directly. Best, Israel Mora (909) 883-8833

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