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Diamond Chevrolet of San Bernardino - Service Center

San Bernardino, CA

3.9
438 Reviews

438 Reviews of Diamond Chevrolet of San Bernardino - Service Center

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August 03, 2024

I was having electrical issues with my 2020 silverado and took it to Diamond Chevrolet, they had it a month and didn't do anything to repair it. I finally went and took it to another dealer for the repair. More

by FIXITDALEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Lopez, Nathan Cooke
Report | Print
Aug 06, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. We understand your frustration regarding the electrical issues with your Silverado and the extended wait time for repairs. Your satisfaction is important to us, and we appreciate your loyalty over the years. If you wish to discuss this matter further, please reach out to me directly. We would like the opportunity to address your concerns and improve your experience. Thank you again for your feedback. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

August 01, 2024

Very bad service they made me wait mor tha 3 hrs they because they didn't want to do the warranty service.😐😡😡😡 More

by solanolidia67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan DeSimoni
1.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Kubo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Ornelas
1.0
This rating includes all reviews, with more weight given to recent reviews.
David De La Mancha
1.0
This rating includes all reviews, with more weight given to recent reviews.
Duc Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Gutierrez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Cooke, Eddie Brady, Eddie Rodriguez, David Taylor
Report | Print
Aug 02, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback. I understand that waiting can be frustrating and am disappointed to hear about this. I value your input and want to address your concerns. Please reach out to me directly so we can discuss this matter further and find a resolution. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

July 30, 2024

This isnthe 4th car I have bought from them and I keep coming back. They know how to take care of their customers. More

by JMITOH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Rodriguez
Report | Print
Jul 30, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for choosing Diamond Chevrolet of San Bernardino for the purchase of your fourth car! I am thrilled to hear about your loyalty and positive experiences with us. I appreciate your kind words and look forward to assisting you again in the future. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

July 27, 2024

Purchased my vehicle jan 2018. Dealership seems to have a different "feel" each visit for service and I walk around the car lot. Location is not convenient but have high regards More

by 2018STANDBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke, David Taylor
Report | Print
Jul 30, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your feedback with us. I appreciate your support and for choosing Diamond Chevrolet of San Bernardino for your vehicle purchase. I understand your observations about the dealership's varying feel and appreciate your recognition of Nathan, who is dedicated to providing knowledgeable and trustworthy service. I value your high regard for Nathan, and I look forward to providing you with excellent service on your next visit. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

July 26, 2024

Kind, willing to accommodate a last minute oil service that was quickly executed. All with friendly face More

by MONAMENDOZA4
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Taylor
Report | Print
Jul 26, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for the fantastic 5-star review! We're thrilled to hear that you had a positive experience with Diamond Chevrolet of San Bernardino. We take pride in our excellent customer service and efficient service execution. We look forward to serving you again in the future. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

July 26, 2024

David he did a wonderful job very professional and courteous yes I will refer this dealership. More

by Caseypreacherman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Taylor
Report | Print
Jul 26, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you, Casey, for your kind words and for sharing your positive experience with Diamond Chevrolet of San Bernardino. We appreciate your recommendation and look forward to assisting you or anyone you refer in the future! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

July 26, 2024

Service drive management never follows up with anything you always have to call them to find out what’s going on with your vehicle been waiting for a trans tech for over two months now. More

by kc4tlc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Cooke
Report | Print
Jul 27, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your feedback with us. I understand your frustration with the wait time you have experienced. We take your concerns seriously and encourage you to reach out to me directly so I can address your issues promptly. I appreciate your feedback and the opportunity to improve our service. Thank you. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

Sep 23, 2024 -

kc4tlc responded

This person doesn’t exist. Called the dealership but no knows who this person is. Been waiting for over a four years now to get my trans fixed. Bring it in and drop it off is what they say they keep it for a week and then they call and say it’s ready but it still does the same thing! The hard cover I bought for the bed has been broken sense July of 2023 they say O we have to call the manufacturer check with them every week but get the same answer they haven’t heard back yet but when I called the manufacturer the said it’s covered now diamond says it’s out of warranty. But it was under warranty when I first bought it in BASICALLY THEY HAVE TOLD ME TO GO POUND SAND BECAUSE WERE NOT GOING TO FIX IT. I WILL NEVER BUY ANOTHER VEHICLE OR REFER ANYONE TO THEM WORST DEALERSHIP I HAVE EVER DEALT WITH!!

July 26, 2024

Immediate service followed up with great attitude and communication I would recommend this dealership to anybody for their general motor needs More

by Luv my Lincoln
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Brady
Report | Print
Jul 26, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for choosing Diamond Chevrolet of San Bernardino and for recommending us! We appreciate your feedback and are thrilled to hear about your positive experience with our immediate service, great attitude, and communication. We look forward to assisting you with any of your General Motors needs in the future. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

July 26, 2024

Many thanks for kind people and for service on our RV because many Chevy dealers don’t work on RVs. More

by clm10
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Brady
Report | Print
Jul 26, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for choosing Diamond Chevrolet of San Bernardino for your RV service needs! We're glad we could assist you. Feel free to visit us again for any future services or share your experience with others. Drive safely! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

July 25, 2024

I had a great experience here at diamond Chevrolet. Customer interaction was exceptional also. Thx More

by ibtiger64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Taylor
Report | Print
Jul 26, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for the fantastic 5-star review! I am thrilled to hear about your exceptional experience at Diamond Chevrolet of San Bernardino. Your kind words about our customer interaction mean a lot to me. I appreciate your support and look forward to serving you again in the future. Safe travels! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

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