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Diamond Chevrolet of San Bernardino - Service Center

San Bernardino, CA

3.9
438 Reviews

438 Reviews of Diamond Chevrolet of San Bernardino - Service Center

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August 28, 2024

Bad service all around I picked up my truck and it was all dirty finger prints everywhere and very dusty it seems like the tech put all the parts inside the truck More

by mecruz76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Brady
Report | Print
Aug 31, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback. I understand your frustration regarding the condition of your truck upon pickup. At Diamond Chevrolet of San Bernardino, I strive to maintain high standards of cleanliness and service. I appreciate you bringing this to my attention and would like to invite you to contact me directly to discuss your experience further. Your satisfaction is important to me, and I want to ensure we address your concerns. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

August 27, 2024

The service was fast and well done. As soon as I got there I was helped. More

by EDGARAMEZCA22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke, Eddie Brady, Eddie Rodriguez, David Taylor
Report | Print
Aug 29, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your kind words, Edgar! We're thrilled to hear that you experienced fast and efficient service at Diamond Chevrolet of San Bernardino. We appreciate you taking the time to share your experience and hope to assist you again in the future! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

August 27, 2024

Hello since I purchased my car from Carmax in 2019 iv never taken my car to any other place even when it needed body work More

by CRUISECONTROL2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Bomar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Cooke, Eddie Brady, Eddie Rodriguez, David Taylor
Report | Print
Aug 29, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience, and we appreciate your feedback. If you ever decide to explore options with Diamond Chevrolet of San Bernardino in the future for your vehicle's needs, we would be more than happy to assist you. We pride ourselves on providing excellent service and care. Have a great day! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

August 25, 2024

Very unsatisfied with your service. Nobody tried to help we had questions and I would call them instead of them reaching out to us. They tried to sell me a battery when it wasn’t needed More

by XCOGARCIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Brady, David Taylor
Report | Print
Aug 28, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. I understand how frustrating it can be when you feel unassisted and have concerns about your vehicle service and warranty coverage. Please reach out to me directly at Diamond Chevrolet of San Bernardino, so I can address your concerns and work towards a resolution that satisfies you. Your satisfaction is important to me, and I hope to have the opportunity to assist you further. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

August 25, 2024

Oil change was done very quickly. Thank you for the fast service. I am very pleased More

by Mypixiedust777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke, Eddie Brady, Eddie Rodriguez, David Taylor
Report | Print
Aug 27, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your wonderful review! I'm delighted to hear that your oil change was completed quickly and that you were pleased with our service at Diamond Chevrolet of San Bernardino. I appreciate your feedback and look forward to serving you again in the future! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

August 25, 2024

Great customer service from David, the parts department and the cashier staff as well. I will be returning definitely for more of my car maintenance More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Taylor
Report | Print
Aug 27, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you, Maria! We truly appreciate your kind words about David and our team in the parts department and cashier staff. We’re thrilled to hear you had a great experience at Diamond Chevrolet of San Bernardino. We look forward to assisting you with your car maintenance again soon! Safe travels! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

August 24, 2024

David Taylor, great guy, in that department, keep it up my friend , thank you for your help , I will see you again on my next service More

by rlepe71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Taylor
Report | Print
Aug 27, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience with us at Diamond Chevrolet of San Bernardino. I'll be sure to pass on your kind words to our team. I look forward to seeing you again for your next service! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

August 24, 2024

Eddie Brady Service Advisor has an awesome customer service he help me and provide a good customer service. More

by Fernando P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Brady
Report | Print
Aug 27, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you, Fernando, for your wonderful feedback! I'm thrilled to hear about your positive experience with Eddie and the exceptional customer service you received at Diamond Chevrolet of San Bernardino. Our team is dedicated to providing the best service possible, and your kind words motivate us to keep up the great work. I look forward to assisting you again in the future! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

August 23, 2024

Service advisor was not efficient, failed to communicate what was needed. Turns out I have to bring truck back to update on an Open recall. Truck was dropped off at early morning and issue could have been f More

by YESIE198890
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Taylor
Report | Print
Aug 27, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback. We understand your concerns regarding the communication and efficiency during your recent visit to Diamond Chevrolet of San Bernardino. We strive to keep our customers informed and address any open recalls promptly. We would appreciate the opportunity to discuss your experience further and work towards a resolution. Please feel free to reach out to me directly to share more details. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

August 23, 2024

Good service I was pleased with it thank you very much for the good work I was please with it thank you very much More

by BROAL777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Bomar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo Gutierrrez
Report | Print
Aug 26, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your kind words! We at Diamond Chevrolet of San Bernardino are thrilled to hear that you had a positive experience with our service. Your satisfaction is our priority, and we appreciate your acknowledgment of our team's efforts. We look forward to serving you again in the future! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

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