Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Diamond Chevrolet of San Bernardino - Service Center

San Bernardino, CA

3.9
430 Reviews

430 Reviews of Diamond Chevrolet of San Bernardino - Service Center

Sort by
December 28, 2024

The service tech said he would accept my Chevrolet coupon for service and then he said just bring it when you pick up your vehicle and then he wouldn’t accept it because it was from another Chevy dealer I th More

by BERNARDINOIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Brady
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 24, 2024

I was able to get my side view mirror replaced at the price & time frame that was promised! More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Bomar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience getting your side view mirror replaced at Diamond Chevrolet of San Bernardino. We always strive to deliver on our promises. We look forward to assisting you again in the future! Best, Israel Mora (909) 883-8833

December 24, 2024

Excellent service upon arrival and departure. Answered all our questions. Eddie was very detailed with us. More

by marinamurillo10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Bomar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you, Marina, for your wonderful review! We're thrilled to hear that you received excellent service at Diamond Chevrolet of San Bernardino and that Eddie was able to provide you with detailed answers to all your questions. We appreciate your feedback and look forward to seeing you again soon! Best, Israel Mora (909) 883-8833

December 24, 2024

Not happy at all bring my truck to be fixed and end up with same problems when I take home More

by Jairoherrera1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback. I understand your frustration regarding the issues with your truck after the repairs at Diamond Chevrolet of San Bernardino. We strive to provide high-quality service, and I appreciate you bringing this matter to our attention. Please reach out to us directly so we can resolve these concerns and ensure your truck is properly addressed. Best, Israel Mora (909) 883-8833

December 23, 2024

Service manager never answered the phone for voicemail is full manager of the store voicemail is full none of them ever delete their voicemails to get in contact with him very unhappy with service there last More

by Sgcastro96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Rojas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Brady
3.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for reaching out and sharing your experience with us. I understand your frustration with the lack of communication regarding your truck's service at Diamond Chevrolet of San Bernardino. It is important to us that our customers receive timely updates, and I appreciate your feedback. I encourage you to contact me directly at the dealership so I can address your concerns more effectively. Your satisfaction is a priority, and we want to ensure your truck is serviced promptly. Thank you for your understanding, and we hope to resolve this matter for you soon. Best, Israel Mora (909) 883-8833

December 21, 2024

I was charged for a service that it wasn’t done in my truck and it’s the second time it happens More

by Sesmro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Rojas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 24, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback. I understand your concern about being charged for a service not done on your truck. This is not the experience we aim to provide at Diamond Chevrolet of San Bernardino. I encourage you to contact me directly so I can address this matter and ensure it does not happen again. Your satisfaction is important to us, and we appreciate your input. Best, Israel Mora (909) 883-8833

December 19, 2024

Great service, and customer kindness. Great attitude when working with customers. they always have smiles on their faces More

by optimumshopbill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Bomar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evelyn Rivera
Report | Print
Dec 21, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your wonderful review! We at Diamond Chevrolet of San Bernardino truly appreciate your kind words about our service and the attitude of our team. We're thrilled to hear that our staff's smiles made a positive impact during your visit. We look forward to welcoming you back soon! Best, Israel Mora (909) 883-8833

December 14, 2024

The customer service was good, service writer was friendly and the service was faster than I expected. Some attention should be payed to the online appointment app. It doesn’t work More

by CHERYLT29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback! We’re thrilled to hear that you had a great experience with our customer service and that the service exceeded your expectations at Diamond Chevrolet of San Bernardino. We appreciate your suggestion regarding the online appointment app and will certainly take it into consideration. We look forward to seeing you again soon! Best, Israel Mora (909) 883-8833

December 07, 2024

Great people. Very understanding. This was my first time visiting a dealer and it was quite the experience! More

by anthnvy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David De La Mancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Griselda Reyna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your wonderful review! We're thrilled to hear that your first visit to Diamond Chevrolet of San Bernardino was a positive experience. Our team always strives to provide understanding and support to all our customers. We appreciate your feedback and hope to see you again soon for your next vehicle needs! Best, Israel Mora (909) 883-8833

December 07, 2024

A 2 hour service turned into 2 days and over $550 dollars. Had a salesman bug text and pressure me. More

by RONTHEBUG_MAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Brady
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evelyn Rivera
Report | Print
Dec 10, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback. I appreciate you sharing your experience with us. At Diamond Chevrolet of San Bernardino, we strive to provide timely service and a comfortable environment for our customers. Please feel free to contact me directly so we can better address your experience. Best, Israel Mora (909) 883-8833

1
2
...
43