Diamond Chevrolet Buick GMC Cadillac

Mu buying experience at Diamond Cadillac could not have been better. My salesperson, Dominic Cruz, was the utmost professional and took great care of me. He helped me find the right car for me, a 2019 Ca been better. My salesperson, Dominic Cruz, was the utmost professional and took great care of me. He helped me find the right car for me, a 2019 Cadillac Xt5. and has continued to be there for me even after the purchase. I would strongly recommend that anyone looking for a new or used Chevrolet, Buick, GMC or Cadillac make sure that they stop by Diamond and ask for Dominic Cruz. I guarantee that they will not be disappointed. More

Avoid at all costs. I should have read up on this dealership before even wasting my time. Was told the vehicle I wanted was sitting on the lot, come on down see you so I should have read up on this dealership before even wasting my time. Was told the vehicle I wanted was sitting on the lot, come on down see you soon. The vehicle was in fact NOT on the lot, but a sales consultant wanted to try and pressure me into looking at any other vehicle. Sadly, based on recent reviews, this seems to be the norm. Update 7/31 Here's the email from your employee, was at the dealership within an hour. And Nope Mich was also there with me and also has a horrible experience. Hi Krystal, It's Andy Twiraga from Diamond Auto Group. I hope you're doing well! The black 2023 Chevrolet Equinox Premier is still available, and we'd love to see you here to check it out while it is on the lot. Please let me know of you do have a day and time in mind to come in, and I will be here to meet you myself. We are open 9am-6pm today (Saturday) and then 9am-7pm Monday through Thursday of next week. You'll find us at 768 Washington St. in Auburn, MA. Thank you very much, Krystal. I hope to hear from you soon! Take care, Andy Twiraga Diamond Auto Group (508) 832-0400 x 312 Update 8/2 Dealership has continued to have different managers contact me, 3 in fact after being told to stop communication. The owner admitted he had no defense for the incident, and his aunt is driving the vehicle. The vehicle was finally updated to say "vehicle may be in transit ." The owner admitted he understands why it appeared to be bait and switch, but insisted he wanted to help. I explained to him, that given that amount of lies even during that conversation I was not comfortable working with them. GM customer care, Mary the CEO, news media, and the Attorney General have been alerted of this. More

What good is an appointment I think they give everyone a 7;30 am appointment and fudge their way thru the day. they had my car 9 hours to put in a battery and mount tires. they lie when you call them to fin 7;30 am appointment and fudge their way thru the day. they had my car 9 hours to put in a battery and mount tires. they lie when you call them to find out when the car is going to be ready. they did not check the charging system/alternator, xxxx they didn't even clean the gunk off the terminals. then they mount the tires , try to sell me new tpms sensors for $800 ,{ yes eight hundred dollars} for my cadillac that the cadillac dealer didn't even have in stock. why ? because the ones on the car looked old. they are about 7-8 years old, but working fine. when i told them to use the old ones they said ok. when i pick up the car i find that they put regular stems in the rims and tell me the sensors didn't fit. i drive away with alarms beeping that my tires are flat and a bad taste in my mouth. i have to go to a reputable shop now and have my car fixed correctly. More

Aimee Barnes in service was the best. Communication and repairs were excellent. Thank you Aimee. Diamond lucky to have such a dedicated team. Communication and repairs were excellent. Thank you Aimee. Diamond lucky to have such a dedicated team. More

Great Experience! We worked with John Goucher he was very helpful every step of the way. He answered all questions had walked me through the set up application for m We worked with John Goucher he was very helpful every step of the way. He answered all questions had walked me through the set up application for my phone which I was confused about. Very patient and understanding! I definitely recommend seeing John Goucher for any vehicle purchase. He made the deal very simple and satisfying. More