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Denton Mazda - Service Center

Denton, TX

4.6
458 Reviews

458 Reviews of Denton Mazda - Service Center

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October 17, 2024

Staff is great — so friendly and helpful. So easy to get appointment and during service I am kept informed of progress. When I have a car problem this is my go-to place. More

by Joan Pursley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patsy re appt.; Gerold Snyder re service
Oct 19, 2024 -

Denton Mazda responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

October 11, 2024

It seems that all the associates at Denton Mazda are pleasant and helpful! I appreciate that! More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Oct 13, 2024 -

Denton Mazda responded

Hello, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

October 10, 2024

Just moved to Denton area and my 2022 CX5 needed its next service. Easy to book appointment, Garold the service advisor was very professional and explained everything. It was nice to get a video from the ser More

by Pahumble3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garold
Oct 13, 2024 -

Denton Mazda responded

Hello, thank you for your kind review; we are happy to pass along your comments to Garold here at Denton Mazda! We are always more than happy to assist you if anything else comes up. Take care!

October 07, 2024

I always get good service at Denton Mazda. The walk around videos are great and the progress texts during service are helpful. More

by Jamesrpalmer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
Oct 13, 2024 -

Denton Mazda responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 03, 2024

Not a great service, I have told some issues about getting a sound on slow speed and it wasn’t taken care. Even after the service was completed and was ready to go, I wasn’t informed and had to go bac More

by karthinallathambi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
Oct 10, 2024 -

Denton Mazda responded

karthinallathambi, We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please contact me at jodom@dentonmazda.com, I would like to discuss how we can regain your trust. Sincerely. Jay Odom General Manager

September 28, 2024

Always professional, courteous, and knowledgeable. Service is attentive to my car's needs and it's always a pleasure to see my salesman Tareq again. More

by heardetal
Workmanship
Recommend Dealer
Yes
Employees Worked With
Tareq Wahed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patsy
Oct 02, 2024 -

Denton Mazda responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 27, 2024

Everything was explain and vehicle is working good. No issues and will go back to the dealership for any other problems. More

by pub.stilted.0s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Herring
Oct 03, 2024 -

Denton Mazda responded

HI, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to see you soon!

September 09, 2024

Wonderful greeting by Patsy when I got out of my vehicle! Very pleasant staff in at yhe Service Desk More

by Chuck
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk
Sep 13, 2024 -

Denton Mazda responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 09, 2024

Service is consistently spotty at best. Long delays once at my appointment because they get the order of incoming cars screwed up. I call and schedule oil change and filter and that More

by fisheka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garold
Sep 14, 2024 -

Denton Mazda responded

fisheka, I apologize that you've encountered issues with service. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing back from you via the email listed below. Jay Odom General Manager jodom@dentonmazda.com

September 09, 2024

My engine was damaged after driving 280 miles following an oil change at this shop because the oil filter fell off. Denton Mazda is willing to pay only half of the engine replacement cost. I'm now prepa More

by Tsun Kwok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Odom
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2024 -

Denton Mazda responded

Tsun, We have spoken on the phone. Please contact me with any further questions. Jay Odom General Manager 940-489-7012

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