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Dennis Eakin Kia

Killeen, TX

4.8
778 Reviews

5200 E Central Texas Expy

Killeen, TX

76543

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778 Reviews of Dennis Eakin Kia

August 17, 2024

Oil change was quick but forgot to put the cap back on, which in turn made the car smell of oil and gas. More

by timm.blue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Holly Newberry, Terry Cameron, Harolyn Humphrey, Chris Curry, Willard Derowitsch, Dom Lamp
Aug 20, 2024 -

Dennis Eakin Kia responded

Thank you for sharing your experience. We understand your concerns about the oil cap being left off after your oil change at Dennis Eakin Kia. We appreciate your feedback and want to ensure that we maintain our standards of service. If you have any further concerns or would like to discuss this matter, please feel free to reach out to us directly. Sincerely, The Dennis Eakin Kia Team

August 17, 2024

Dom was great, accurate, knowledgeable and great customer service. Service department did great job happy with service More

by evetzie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dom Lamp
August 17, 2024

Very pleasant staff to work with and they treat you like family. Very awesome team!!!! More

by guamgirl1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sannicolas, Jeff Sannicolas, Holly Newberry, Debi Fox, Chris Curry
August 17, 2024

This was by far the worst buying experience that I ever had! Especially, being a repeat customer. More

by melaniemason2003
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Joe Sannicolas, LaShanda Wilson, Marcus Smith, Kenny Bonheim
Aug 20, 2024 -

Dennis Eakin Kia responded

Thank you for sharing your thoughts with us, Melanie. We are disappointed to hear that your recent experience at Dennis Eakin Kia did not meet your expectations, especially as a repeat customer. Your feedback is important to us, and we would like to address your concerns. Please feel free to reach out to us directly so we can discuss this further and work towards a solution. Thank you for your input. Sincerely, The Dennis Eakin Kia Team

August 17, 2024

I did not meet Holly Newberry. I worked with Caitlyn Vernon who was excellent. She was friendly and helpful. I never felt pressure from her. This was probably the easiest car buyin More

by BELLADEZONA
Recommend Dealer
Yes
Employees Worked With
Caitlyn Vernon , Terry Cameron, Marcus Smith
August 16, 2024

Excellent communication. Fast service. Harolyn was quick to grab me a Lyft and kept me updated throughout. Vehicle was ready 7 hours before I expected. More

by andyloveslori2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harolyn Humphrey
August 16, 2024

I bought my first Kia, a Sportage, from Dennis Eakin in 1995. Why a Sportage? Well that's all they sold, because it was the only type of Kia back then. So, I've continued to own multiple Kias over the yea More

by gmcniesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry
August 16, 2024

She gave great customer service will definitely call her if I have any questions or concerns More

by lakewill2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harolyn Humphrey
August 16, 2024

Fast friendly service in a timely manner. They kept me well informed with updates. Definitely would refer them to others. More

by ACORN1242003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry
August 16, 2024

My service advisor was very helpful, polite, and reliable. She made sure that I knew what was covered in my warranty. More

by lvsimmons4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry
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