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Dennis Eakin Kia

Killeen, TX

4.8
779 Reviews
Call Dealership (254) 699-2909
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5200 E Central Texas Expy

Killeen, TX

76543

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779 Reviews of Dennis Eakin Kia

October 10, 2024

Good options given to customer and good communication and comfortable environment during the buying process More

by msingleton09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carley Sapp, Terry Cameron, Marcus Smith, Harolyn Humphrey
Report | Print
October 10, 2024

The whole crew at Kia has been nothing short of amazing. From sales to service to parts, they all rock! More

by amandabyrum20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlyn Vernon, Joe Sannicolas, Harolyn Humphrey, Debi Fox, Chris Curry, Kenny Bonheim
Report | Print
October 10, 2024

Marcus Smith was available and ready to help with all my financing needs! Marcus Smith is AWESOME!!! More

by PIERCETIESHA21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caitlyn Vernon, Joe Sannicolas, Jeff Sannicolas, Jamie John, LaShanda Wilson, James Fulsom, Joe Brown, Kim Bouma, Jerry Gonzalez, Marcus Smith
Report | Print
October 08, 2024

Excellent. No issues. I came 5 minutes after closing because I was held up at work and they still helped me More

by yanofamilybills2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harolyn Humphrey
Report | Print
October 07, 2024

Always a pleasure to take my car for service. Everyone is so friendly. Will always bring my car here. More

by Cemantha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitzi Graham , Holly Newberry, Willard Derowitsch
Report | Print
October 07, 2024

I have been coming to this dealership for a while now, and have never had a problem. Always great customer service & a great experience! More

by ladyb.sauls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry, Harolyn Humphrey, Chris Curry, Willard Derowitsch
Report | Print
October 07, 2024

Very clean and everyone has excellent communication skills and very helpful and knowledgeable and kind More

by brandy4092
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harolyn Humphrey
Report | Print
October 07, 2024

HORRIBLE EXPERIENCE ! would not recommend to anyone in the Killeen / HH Area . Poor service never again More

by driadoll7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joel Butts, Jamie John, James Fulsom, Terry Cameron, Dom Lamp
Report | Print
Oct 09, 2024 -

Dennis Eakin Kia responded

Thank you for your feedback. We understand that your experience at Dennis Eakin Kia did not meet your expectations, and we appreciate you bringing this to our attention. We strive to provide excellent service, and your insights are valuable for us to improve. If you're open to discussing this further, please feel free to reach out to us directly. Sincerely, The Dennis Eakin Kia Team

October 07, 2024

This dealership the worker are great they go above and beyond. Holly was great she told me about Sunbit so I can pay my bill over time with was so easy and better. Thanks Holly. More

by charmaineukoh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry, Terry Cameron
Report | Print
October 07, 2024

I said I would recommend this dealer for service but there are a lot of things that they need to overcome as a business. I made an appointment to drop my car off to be worked on during the week. The More

by k.powers30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry, Willard Derowitsch
Report | Print
Oct 09, 2024 -

Dennis Eakin Kia responded

Thank you for sharing your experience with us. We appreciate your feedback as it helps us understand where we can improve at Dennis Eakin Kia. We understand your concerns regarding the communication about your vehicle's service and the mishaps during your pickup. Your insights regarding the issues you faced, especially with alignment scheduling and key management, are valuable for us to enhance our service. We encourage you to reach out to us directly so we can address your concerns more thoroughly and ensure a better experience in the future. Thank you again for your recommendations and for giving us the opportunity to serve you. Sincerely, The Dennis Eakin Kia Team

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