Demontrond Kia

I apologize in advance for the length of this post, but I believe it is necessary to fully and accurately describe my experience with this dealership. They get one star for Miguel. Positive Experience wit believe it is necessary to fully and accurately describe my experience with this dealership. They get one star for Miguel. Positive Experience with Miguel I first made contact with a salesperson, Miguel, on May 14th, 2021 to inquire about their stock of Carnivals – specifically, the SX trim with Astra Blue exterior and Dark Gray interior. Miguel confirmed that none were in stock, but he did expect one matching this exact configuration to arrive on May 21st, 2021. To ensure I would be able to purchase this vehicle, I placed a $1,000 USD deposit with Miguel and he assured me that my deposit would not only reserve the vehicle for me, but would also lock me in at the sticker price, $43,020 plus TT&L, with an estimated purchase price of $46,000 USD. To be clear, Miguel was an absolute pleasure to work with. He was very kind, helpful, communicative, and responsive. He was truly a stand-out salesperson and I would love to work with him again in the future. However, my experience with Demontrond after initially placing my deposit likely prevents me from ever purchasing a vehicle from your dealership again. Worse yet, I feel compelled to warn others to avoid working with Demontrond as well. Inexplicable Delays As mentioned above, the vehicle matching my requested configuration was scheduled to arrive on May 21st. That day, Miguel contacted me to let me know the shipment had been delayed due to inclement weather and had been rescheduled for delivery the following week on May 28th. Unfortunately, the 28th turned into the 30th, a Sunday – a day when your dealership is closed. Then June 30th turned into the 31st and the 31st turned into June 7th. Each time the shipment was delayed, I was patient and understood these delays to be out of Miguel’s control. Wrong Car Finally, on June 2nd, I received a call from a Demontrond Sales Manager (Hassan) saying that my car has arrived. He was kind enough to send me photos of the vehicle, but I quickly noticed that this car did not match my requested interior color. Upon speaking with him, he confirmed that he had ZERO incoming inventory matching my requested color combination for the foreseeable future. At this point, I was quite frustrated and no one was able to explain how this happened. I passed on previous opportunities to buy this car from other dealers because I had a deposit with Demontrond and wanted to stay true to my word that I would buy a car from Miguel. Plus, in the weeks that passed, the demand for the Carnival far exceeded the supply and dealers started raising the prices above MSRP, leaving me with very few choices, so I reluctantly agreed to purchase a Carnival that did not match my preferred color. Objectionable Sales Tactics I drove the 30 miles to the dealership on the same day to see the car in person. It was still covered in plastic and would not be ready for me to take delivery until the following day. While still sitting at the sales desk, I was brought a summary of the final pricing and saw an extra $1200 for “admin fees” and $300 for window tint (which I did not request). The sales manager could not identify or itemize a single cost contributing to the “admin fees” and after failing to do so, finally conceded that it was a way to recoup the lost revenue from selling the car at MSRP. Although I appreciated his honesty here, I was less than impressed with how dismissive he was of my patronage by implying that I was “lucky” to only be charged $1200 because he has “another customer willing to buy the car for $5k over MSRP”. I calmly explained that another customer’s priorities do not and should not influence my finances. He basically told me to take the “deal” or leave. Despite this terrible customer service experience, I signed the pricing agreement and planned to return the following day (June 3rd) to take delivery of the vehicle, expecting the worst to be behind me. Finance Bait and Switch I arrived shortly after 5:30pm on June 3rd to meet with the finance officer and take delivery of the vehicle. My purchase experience with Demontrond quickly turned from bad to worse when the finance officer informed me that I would not be “allowed” to finance the purchase at the advertised 1.9% APR through Kia Motors Finance and would instead be forced into 3.25% APR at the behest of the Sales Manager, despite being more than qualified for the lower interest rate. After going around in circles with the finance officer, he finally offered what he believed to be the truth: Demontrond management was using the higher interest rate to recover even more profit from selling this car for MSRP. Each of my requests to finance at my qualified rate of 1.9% was rejected, costing me an extra $1,000 in interest. They have some good people, but management is actively hurting this business. More

Where do I start, terrible service and as many other people has commented in here, they are deceiving. I applied online, the price was good, when I contacted someone they told me they couldn’t honor the people has commented in here, they are deceiving. I applied online, the price was good, when I contacted someone they told me they couldn’t honor the price, that there was a mistake in the system, after they have pulled my credit report. I wish all of the costumers could collectively sue them for bait and switch. More

Terrible dealer. I had to drive an hour and 30 minutes from Katy to arrive to this dealership, just to find out they were marking up and adding 15K to the Telluride LX???!! They wanted me to pay 47,000 fo from Katy to arrive to this dealership, just to find out they were marking up and adding 15K to the Telluride LX???!! They wanted me to pay 47,000 for the LX trim! If I wanted to buy a car for 47K, I’d be in my Telluride SX Nightfall with everything right now. Yes, the Telluride is the best car of 2020, but that doesn’t mean you can add 5,000 dollars and call it taxes and fees, and some 7K on something called appliances and services? Don’t go here. Fort Bend Kia gave me a much better deal on the LX Telluride. This dealer is the worst. More

I am a veteran and federal government employee. I cannot in good faith recommend this dealership. We purchased a 2022 Carnival. Extremely Horrible Customer Service in good faith recommend this dealership. We purchased a 2022 Carnival. Extremely Horrible Customer Service More

I have never felt it necessary to leave a negative review. However from start to where I currently am in the process, this has been nothing short of a tedious and hassle of an experience. The Kia Demo review. However from start to where I currently am in the process, this has been nothing short of a tedious and hassle of an experience. The Kia Demontrond's service department seems to be inconsiderate and deceptive. I will not say that they are incompetent as I am sure they have been extremely strategic in how they handle their customers. My initial call regarded my engine shaking and shutting off upon its start as well as my air conditioning unit being completely out. I originally spoke with John who informed me that the soonest that he could have worked me into the schedule was the upcoming Thursday. I agreed. He told me that in all honesty because the site was already backed up from other cars that needed to be serviced as well, he still wouldn't be able to look at it until possibly Saturday. So my first thoughts were centered around how I would be able to commute for business. John informed me that after the diagnosis that the insurance company might provide me with a rental car depending on what the diagnosis determined. I was sent a message later in the form of a text reminding me of my appointment for Thursday morning and asking if I would like to keep it. Due to a change in plans of business, I replied N, per their instructions if I would not be able to attend. I called the service department several times and left a message only to not have anyone return my call for a rescheduling of my initial appointment. This became the catalyst for me driving to the location and attempting to set it up that way. I was approached by a guy named Chris, who didn't seem concerned entirely about the shutting off of my vehicle but only the air conditioning unit. I informed him that the shutting off of my engine was just as much of a concern to me as I need a functioning, reliable means of transportation. Chris informed me that only way he would be able to check the engine shutting off is if they were to keep it and were able to cut it on a day where it had a cold start. I asked him about the rental being provided as John began informing me of, Chris said he had no knowledge of any arrangement like that that could be made. Chris asked if I would be leaving the car today. I told him I didn't have any other reliable transportation to commute for business. I told him that I would go to the dealership where I originally had purchased the car from, he stated that I would need to have a ticket written under their 60,000 mile warranty. I told him that I already had an appointment at for 4/8/2021 that I had to reschedule yet never had any of my calls returned. To that he had no response although it was 4/20/2021 that I had driven up to the site's location personally. He and another, younger Hispanic guy, who wasn't rude gave me a written ticket to bring back for them to honor my warranty. I proceeded to my car dealership and inquired about a loaner car to no avail. I then went to four different rental car places but was told they had nothing in stock. On Monday, April 26th at 12 noon, I dropped my car off to John personally and asked what the time expectancy would be for me to have the car diagnosed. He informed me that by 5 p.m. a technician would have been able to diagnose the problems so that they would know what parts they would need. John called me at 5 p.m. stating that my car still wasn't able to even be seen and wouldn't be until Tuesday, April 27th. I expressed my discomfort and the inconvenience that the service department unkept promises placed me in. John didn't have much of a response other than stating that they would have a technician look at it in the morning. I asked about the rental car again that could have been provided as I had to adjust my daily routine for business around the servicing of my only vehicle. John gave me a confirmation number for a rental stating that they would pay for the rental. I still ended up coming out of pocket. On Tuesday, someone texts me from the service department stating that they were able to determine that it was my blow motor that needs to be replaced. They stated that the part would have to be ordered and offered me the option to either keep the rental or pick up my car from them on Tuesday, April 27th. I stated that I would be coming to retrieve my car and would be returning the rental car back. Despite stating that I was majorly concerned about the car's shaking and shutting off, there still has been no follow up regarding that matter although the service department had it for two service days. At 4:45, I go to pick up my car and the front carpet area was vaccumed but the back was not however they washed my car. Unfortunately, not even an hour later, while in route to another business venture, my air pressure light comes on. Thinking that I had a possible leak, I stop at a Discount Tire. I inform the associate that my light just came on. The associate checks my tires and informs me that they are all great. He asked me if the light had gone off, I told him that it had not and was currently still on. He asks me how old my car is I state that it's a 2016. He asked me to turn off the vehicle and then turn it back on. I did so. However when it came back on, it the tire pressure light was now blinking and then remained constant after about a minute or so. The Discount Tire Associate informs me that the light sensory seems to be the problem and that this doesn't normally happen until a vehicle is 7 years old or more. He asks again, "How old is this model?" I state "It's a 2016 Kia Forte." I thanked the associate and do a bit of personal research as these lights then went off by themselves again. However upon entering my car after handling business they were off but then came on while in route to my residence. When I turned my car on this morning, the lights were blinking and then remained constant after about a minute or so. However the tire pressure light went off. I sent a message in the form of a text message to the service number after calling their service department number and receiving the message that their line was currently busy. The response that I received was that now I will have to pay out of pocket for a diagnosis and for the issue to be fixed although the issue didn't exist until I placed my car in their care. I have never had issues with a place of service or business in the ways that I have had with this Kia Demontrond location. I would not recommend anyone to patronize them ever as they are clearly unethical, inconsiderate and could care less about their customers. Hopefully, the rest of this process doesn't include them as they have been and are a major headache. I would say that they could be a great service department if they started operating integrally and with urgency. Also if something changes in the process, informing the customer as soon as they know would increase their customer's comfort level and satisfaction with them. More

Just called them for Telluride SX AWD order, the sales person was so grumpy and they said they will add market adjustments. I told them another dealership doesn't put any charge on the order, but he just person was so grumpy and they said they will add market adjustments. I told them another dealership doesn't put any charge on the order, but he just saying " good luck " with sarcastic remarks. More

Upon purchasing a new car with two noted identifiable problems, salesperson Richard assured it would be taken care of-3 months later and several trips to the dealership and nothing. Called Martin 3 time problems, salesperson Richard assured it would be taken care of-3 months later and several trips to the dealership and nothing. Called Martin 3 times and left messages for Martin and no response. I had already spoken to Hasan, Fabian and Richard several times as well with no result. Finally called for David Latta and spoke to his assistant Ms. Lambert who asked what the problem was. We explained to her all the trips we made to the dealership, promises made by Richard to get our car fixed and all the unanswered calls we had made to the dealership with to result. Let me tell you, within five minutes Martin called us very cocky and asked to take our car in to get the problem resolved but could not assure anything because if it had not been set on paper then he did not know if we were telling the truth. He advised that we should not have taken the car if there were issues that were not written on paper. Took the car in and Martin had a very different approachable attitude and a car for us to take home since we had to leave ours. Next day Martin was very pleasant, said he did the best he could have done for us but in reality he just didn't even get paint to cover the roof spot. Customers be aware of verbal promises that are not written on paper. More

My experience was awful. The salesman, Fabian was completely negligent and unprofessional from beginning to end. Entire process was 5 hours. Didn't get my car for 3 days and with 300 extra miles on t completely negligent and unprofessional from beginning to end. Entire process was 5 hours. Didn't get my car for 3 days and with 300 extra miles on the odometer. When writing out my contract, he read the odometer incorrectly (28 miles) and proceeded to write it on a contract which I signed. The car battery was dead so I was given a loaner. He and his friend drove it to me two days later without masks and they had food in my car. When I saw the odometer, the mileage read 300. I don't know much about cars but I know how to read an odometer. Not sure how a car salesmen would read that incorrectly. This showed me that not only did they not care about my safety (eating in my car without masks) they also don't respect me enough to have the decency to fix this. The contract is FALSE. Very unprofessional experience. Am I to take the word of my salesman that he and he friend didn't go on a 300 mile road trip? Awful service. More

Worst service. Rude and deceitful service department. They have no problem lying to the customer. I am going to have use another dealership for my KIA service and product needs. They have no problem lying to the customer. I am going to have use another dealership for my KIA service and product needs. More

I recommended a CU preferred Dealer UPDATE: After the bad experience over the weekend, Monday Martin Carbajal, new car sales manager reached out and asked for a chance to make the situat UPDATE: After the bad experience over the weekend, Monday Martin Carbajal, new car sales manager reached out and asked for a chance to make the situation right. He offered to provide a drive-out price as requested and went the extra mile to put together an acceptable quote and even sent a sales order showing the price details. My son chose to pursue the offer because of price and the "warranty forever". He purchased the car Monday night with Martin's help. Martin really stepped up, genuinely apologizing for the situation and worked hard to correct the bad experience and turned it around. I appreciate Martin pushing to convert what was a disappointing exchange into a satisfying transaction. The dealer won't get 5 stars because the situation should never have happened but Martin did turn it around and HE deserves 5 stars. ORIGINAL REVIEW: I recommended my son to a Shell Federal Credit Union "preferred" dealership, DeMontrond Kia and have come to regret the whole experience. DeMontrond Kia had a Sorento listed via Cars.com that was listed less than any other EX models on the site @ $28,712. He went to the dealership with an approval letter from the Credit Union. When he arrived, the salesperson he met was very nice but said that was the maximum lowest price with all available rebates and incentive deals and that the car price for my son was actually $33,500. They left the dealership having felt "baited and switched". Later the same day, I submitted an online request for a price and was emailed by the Internet Manger of the dealership Thom R. asking how he could help. I explained my son's experience and asked for a drive-out price on the specific car stock # if indeed the advertised Cars.com price was NOT actually the price. He responded with an excuse that the "price you saw earlier was a mistake where the website was using all available rebates and actually double dipping one of the rebates." He then listed the pricing of the car with available rebates and incentives with a drive-out price of $29,112. I noticed that my son would not qualify for the Loyalty discount of $1500 and asked if he would still honor the drive-out price of $30,612. He replied that "Yes all they would lose is the $1,500 owner loyalty. So yes $30,612 Drive out." I replied that the pricing was acceptable for the specific stock number at the stated drive-out price of $30,612 and asked how we needed to secure the car. He offered that he could come do the paperwork and take the car and they would finish with the Credit Union on Monday. I replied that He would head to the dealership and thanked him for making the earlier bad experience right again. At almost the same time I was replying, he replied that "I’m sorry it’s the sell price of $30,612 plus TT&l". I replied that I had asked for the drive-out price at the beginning and that he himself had referenced "drive-out" price twice in our email exchange. I asked him to honor the price he had quoted as drive-out but he refused. I plan to submit a request to have this dealership removed from my Credit Union's preferred dealer list. If the list indeed exists to provide customers with dealers committed to an honest car-buying experience and not "pay to play", I am hopeful they will be removed. I was forced to select 1 star, they deserved NONE. More