Amazing Staff , great sales people and friendly. Definitely recommend 100% for a good experience in purchasing a vehicle. Miguel Z is the best in pre-owned cars.

I bought a 2024 Kia Telluride. After 5 months, parts of the exterior of the vehicle started to come off. I reported it to the dealer and I have 4 tables waiting for the parts. It's been too long and they have extremely bad service.

It will be a snowy day in the middle of the Sahara desert in July, before I do an more business with Demontrond Kia dealership. I have a specific need for a special kind of vehicle.The Kia Sadona seemed to fit the bill. (I am a veteran and need a vehicle to transport my mobility scooter). I called the dealership to check on the availability of the 2017 Sedona that was advertised on the internet. When I arrived at the dealership the experience of went downhill rather quickly. The salesman informed me the vehicle was in the shop being prepared for sale, we waited an extraordinarily long time for him to return with the vehicle (it was long enough that I was prepared to leave.) The car still had a broken window which was to be replaced.I don’t know how long the car had been on the lot but it was clearly not ready for viewing. Then the finance negotiations started, I explained that I was pre-approved for a loan, but the finance agent made several hard credit searches for a loan (which put my credit in a nose dive) then the agent came back with a deal that was much different than the one I was approved for, it was with the same company that I had the approved with.The percentage rate and the time span was quite a bit different, which cost me several percentage point and money. I was not happy but the vehicle was important to me.After the finances where taken care of the salesman told me that they need to finish up the preparation work, it took another 5day. When I finally went to pick up the vehicle the salesman only had one key fob there were supposed to be two, I waited 45 minutes and he still couldn’t come up with the key fob, it has been twelve days now and no key fob.The warranty you provided doesn’t cover it because it was lost by the dealer and not by the owner, so it is going to cost me $400 according to the parts department from another dealership.(I don’t trust the DeMontrond dealership to provide one.) On top all this when I got the car home that evening I noticed a large scratch on the passenger side rear door, ( the whole door had to be painted),a large scratch over the rear tail light and the front bumper guard was damaged to the point it had to be replaced total bill for bumper and the scratches $3500 dollars. The salesman claimed it was perfect when it left the lot which is nonsense because it didn’t happen on the way home.I didn’t notice the damage while on the lot because it was late and I was pissed about the key fob, and in fact I am extremely unhappy about the whole situation, I have been driving for over 67 years and I have never been so disrespected and lied to by a car dealership ever before, not that I haven’t been lied to by a dealership but never to this extent.

This dealership is garbage DeMontrond Kia. I will never take another vehicle back to the Montrone Kia due to the garbage service that I receive in the service department. There’s no communication and the employees there even management give you the impression that you’re bothering them and they do really don’t care, my vehicle has been in the service department for three months with little communication about what’s going on and every time I called up there it was another story was thinking about purchasing another Kia, but due to the garbage service that I’ve had at several KIA dealerships. This Hass to be far more the worse. Their attitude suck they act like you’re bothering them in the service manager. She is just as bad telling me information that’s not even true on my insurance claim this location is garbage and the general manager really needs to take a fine tooth comb, on the hiring process, you’re losing business behind your employees

Was serviced by Chris Mason is the worst. Very terrible attitude. Was bothered to go retrieve car from the back if I was not intending on buying. I absolutely was ready, in fact bought somewhere else that day. This guy has no reason to be in sales. Raised his voice talking about me having an attitude. I will further be raising this to corporate. I would NOT RECOMMEND for anyone go here until this person is removed.

Trying to make an appointment for the last 4days I'm calling and calling, leaving message after message no response.So, if you have a question about your car and want to make an appointment on the phone be prepared to wait. Nobody works or cares about you the costumer.