Demontrond Kia

This dealership is garbage DeMontrond Kia. I will never take another vehicle back to the Montrone Kia due to the garbage service that I receive in the service department. There’s no communicat I will never take another vehicle back to the Montrone Kia due to the garbage service that I receive in the service department. There’s no communication and the employees there even management give you the impression that you’re bothering them and they do really don’t care, my vehicle has been in the service department for three months with little communication about what’s going on and every time I called up there it was another story was thinking about purchasing another Kia, but due to the garbage service that I’ve had at several KIA dealerships. This Hass to be far more the worse. Their attitude suck they act like you’re bothering them in the service manager. She is just as bad telling me information that’s not even true on my insurance claim this location is garbage and the general manager really needs to take a fine tooth comb, on the hiring process, you’re losing business behind your employees More

Was serviced by Chris Mason is the worst. Very terrible attitude. Was bothered to go retrieve car from the back if I was not intending on buying. I absolutely was ready, in fact bought som Very terrible attitude. Was bothered to go retrieve car from the back if I was not intending on buying. I absolutely was ready, in fact bought somewhere else that day. This guy has no reason to be in sales. Raised his voice talking about me having an attitude. I will further be raising this to corporate. I would NOT RECOMMEND for anyone go here until this person is removed. More

Trying to make an appointment for the last 4days I'm calling and calling, leaving message after message no response.So, if you have a question about your car and want to make an appointment on the phone calling and calling, leaving message after message no response.So, if you have a question about your car and want to make an appointment on the phone be prepared to wait. Nobody works or cares about you the costumer. More

Terrible service. Took my KIA Sportage for quick oil change (with an appointment) and to have a few minor issues (replace windshield wiper hose and problems with the Took my KIA Sportage for quick oil change (with an appointment) and to have a few minor issues (replace windshield wiper hose and problems with the passenger door latch) After 3.5 hours of waiting, I went up to the counter only to be told the hose would be $200 and the door latch (under a service bulletin recall) would be $300. Declined service on the hose and door latch, and the bill came to $261. I asked to speak with the Service manager but was told there wasn't any on premises. I refused to pay for the diagnostics ($200 to tell me I needed a new $20 hose). Sad thing is that earlier I had talked with a sales rep about trading in for a new car here - but the entire experience with their service department left me with a bad taste. I had purchased this vehicle at this dealership and had recommended it to others. NEVER AGAIN! More

I was not taken care of. I originally applied for the jeep through my lender (group lending services). The offer was $1000 down payment for $500/month for 72 months. Thom I originally applied for the jeep through my lender (group lending services). The offer was $1000 down payment for $500/month for 72 months. Thomas advised that the lender wanted $2500 downpayment and I advised I only could do $1000. Thomas then stated that he could work with $1150 down payment and I accepted that offer. However, when I got to the dealership and signed the paperwork with Tom; I then get xferred to the finance guy (who didn’t seem thrilled to have me as a client and who was rude and had not a care in the world if he could be of help or not and he also questioned my paystub as if I’m a crook. I had to call my manager to prove I worked) only to find out the offer was $1150 down payment for $658/month. I was disappointed as I was not advised by tom of the new rates for my vehicle. The percentage rates went from 14% to 18% I believe. Moral of the story I was not given transparency in regards to the offer Tom was secretly offering me. I had no idea I wasn’t going with the offer the LENDER had given me. I was bamboozled only for my credit to take a hard hit by 4 of your lenders when Tom secretly sent the application. I was only expecting to go through the lender I had chose. The representative advised that this would be escalated to a manager and I have yet to hear from one‼️‼️ More

Dealer is adding $$ over MSRP for current market conditions and their low inventory. While the salesman was nice, he mentioned incentives for purchasing while on the test drive. Came back to office conditions and their low inventory. While the salesman was nice, he mentioned incentives for purchasing while on the test drive. Came back to office to negotiate the deal and the incentives were no where to be found. They added an additional $6000+ over MSRP so they can "pay their bills". More

The dealership exceeded all my expectations. Special kudos to Miguel Herrera. He went well above and beyond the norm to get me into a great KIA Niro EV! kudos to Miguel Herrera. He went well above and beyond the norm to get me into a great KIA Niro EV! More