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400 Reviews of Delray Buick GMC - Service Center
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November 29, 2017
Great Service My grandma brought her vehicle in without an appointment and they took her right in less than the promised hours. Every one was friendly and helpful My grandma brought her vehicle in without an appointment and they took her right in less than the promised hours. Every one was friendly and helpful even the Service Manager checked on us if we've been helped. Thank you for taking good care of my grandma. More
by Bloom M
Employees Worked With
Alan Stefanic
November 29, 2017
EXCELLENT SERVICE I would like to thank the entire Service Department for their professionalism in handling with customers. I walked in without any appointment and eve I would like to thank the entire Service Department for their professionalism in handling with customers. I walked in without any appointment and every advisors were very busy, the Service Manager got up and helped me. I had an oil change done and just regular maintenance. I was out there less that 2 hours and the car was cleaned. I will definitely recommend this dealership to my friends and family. More
by Vegas couple
Employees Worked With
August 04, 2017
Exceptional service As always, whenever I go to Delray Buick I get exceptional service from my salesman Fernando Pagan and my service advisor Bob Heinsohn. It is always a As always, whenever I go to Delray Buick I get exceptional service from my salesman Fernando Pagan and my service advisor Bob Heinsohn. It is always an easy experience which is why I still get my 2009 Pontiac serviced there. More
by Birthe Schott
July 10, 2017
service dept trys to upsell services went for oil change and windshield wipers only service manager came out to tell me i needed a cabin filter (how he knew without messing up my glove went for oil change and windshield wipers only service manager came out to tell me i needed a cabin filter (how he knew without messing up my glove box i dont have a clue) i have water in my break line???? owned 20 plus cars it never came up my front disc breaks were almost worn out 35000 miles ?? all this may be true but the service manager made it seem like i was an idiot if i didnt have these repairs done now the prices they were charging was ridiculous.i called other places the same services were 300.00 give or take LESS i received an irate phone call from some manager yelling at me for giving them a 1 star rating he would not listen to anything i had to say and told me not to come back( lol) i ended up hanging up on the little boy i would be wary of the prices they charge for their so called needed add on services More
by martyb123
Employees Worked With
Sofia Viccica
May 11, 2017
Oil Change on New 2017 Terrain Denalli VIN: 2GKALREK6H61978 When showing up for my appointment today (5/11 @ 9am) for an oil change/first service at Delray Buick GMC, 2400 South Federal Highway, Delray Beach, F When showing up for my appointment today (5/11 @ 9am) for an oil change/first service at Delray Buick GMC, 2400 South Federal Highway, Delray Beach, FL, I was told they would not provide the oil change & service included in the purchase of my 2017 Terrain from GMC. The reason I was given was due to the Oil Life remaining percentage was 42% even though there was 5,000 miles on the odometer. The service writer told me it has to be 20% or lower before they would provide the oil change under the GM program, but if I wanted the oil change I would have to pay for it. I made the point that the Oil Life Percentage can be reset to 100% by mistake when you reset Average MPG or Speed percentages. And I might have done this in error. The service writer said that if he would process the claim GM and Delray Buick/GMC would come back to him and take it out of his pay ......... what a bunch of xx..... and a waste of my time! I simply drove down the road 10 - 15 minutes to another Buick/GMC dealer and received great service without the xx........ This dealer provided me the oil change/service under the GM program at no cost to me. Guess what dealer I will use when I purchase another vehicle? 2017 Terrain VIN: 2GKALREK6H6197886 More
by Larrypr
Employees Worked With
Service Writer (name unknown)
May 05, 2017
Amazing friendly service at Delray Buick GMC. We took our 2011 Enclave in for service and decided to go into the showroom to see what was new for 2017. There we were approached by Jordan Schear. H We took our 2011 Enclave in for service and decided to go into the showroom to see what was new for 2017. There we were approached by Jordan Schear. He asked he could help us and I told him we were just looking while we were waiting for our car to be serviced. That's when I spotted an Envision on the floor and started asking Jordan a few questions about it. He was very knowledgeable about the vehicle and asked if we wanted to test drive one. We took it for a test ride and were quite interested in the vehicle. Jordan worked numbers with us and explained the benefits of leasing vs. buying. After our conversation with Jordan, we decided we wanted to lease a new Envision. We are totally happy with the way we're treated as a valued customer by everyone we encountered. It is the first time buying or leasing a new vehicle where the whole experience was a relaxed comfortable encounter. I would highly recommend anyone to go in and speak to Jordan whenever you want to look at a new vehicle. More
by Birddog183
May 03, 2017
Service Department After having a bad experience at first contact, these guys really do seem to care about customer service. I had multiple issues with how my vehicle wa After having a bad experience at first contact, these guys really do seem to care about customer service. I had multiple issues with how my vehicle was returned to me after a service call. They validated my concerns instead of dimissing them and offer to take the necessary steps to correct a defect even though the issues I was having with the service department was proven to not be their fault. I apologized to the owner for being wrong and told them that I did not want them pay for anything that they didn't do. Seems it came down to a manufacturing defect. I was extremely impressed towards the end on the way it turned out, even though it may cost me some money to fix the issues. Thanks for listening. More
by RSills
Employees Worked With
A. Gasper
May 03, 2017
Worst Customer Service My mom passed away in August of 2016. Part of the probate settlement was her car, a 2014 Buick Lacrosse with 9k miles on it. I was thankful to her for My mom passed away in August of 2016. Part of the probate settlement was her car, a 2014 Buick Lacrosse with 9k miles on it. I was thankful to her for leaving something she loved to me in her will. On April 31, 2017, the blue tooth audio stopped working in the car. In fact, all the sound was gone. Blinker, radio, navigation, everything. I looked up dealerships in south Florida that had high review ratings and found Delray Buick/GMC. Called them and set an appointment to bring the car in to have it looked at. Robert Heinsohn was my service adviser. He was very nice, took the information and offered a loaner car. I have several vehicles and told him that I didn't need one, let another customer have it instead. The next day, Robert called me and said the amplifier was out, didn't have the part in stock so it would be another day before I could get the car back. Sure as his word, the next day he called and said the car was ready and I could come pick it up. Little did I know the nightmare I was entering... Picked the car up, and noticed many issues...Mind you, the car has 17k miles on it, practically brand new...First issue, the dashboard has dents in the face, in three places, where someone tried to force it back into place. The dashboard is now pushed towards the passenger door so much that piece of paper cannot pass thru the gap. On the other side, the dashboard is 3/4 of inch away from the driver door that I can almost put a book in the gap. In addition to the dash being way out of center, the AC vent doesn't even fit in the dash anymore and looks like they shoved in to try to make it look ok. I wish I could attach pictures here.. but on to the other issues....passenger door was used as a fulcrum for some type of prying lever to remove the dashboard which now has cut the leather trim in 6 places. Oil stain fingerprints all over the dash, and a smell in the car that resembles a gym locker. Top of dashboard no longer is level, nor does it meet with the door trim anymore. So I called Robert, he said bring in the car so he can look at it. Arrived at dealership the very next morning, and Robert told me that I have to speak with the Service Manager, which he is not here right now. So he took my number and said he would call me. Around 1:00 that afternoon, my second NIGHTMARE began. The service manager, Robert Viccica, called me on my cell phone. He was rude and confrontational from the moment I said Hello. He proceeded to read a preset determination as to his findings..(HAHA, he hasn't even seen the car). He said that all the issues I have is the way the GM built the car, and that any damage to the car was there before. He went on to tell me that he personally drove my car and saw the damage before the service was done. He went on to say that even the service technician brought the damage to his attention as the service guy didn't want to get blamed for it. I responded that what he said made no sense, and told him the car was in pristine condition when I dropped it off. If the damage was there, why didn't you point it out to me while I was since you personally drove the car. I went on to say that if he noticed damage before the service, why was it a surprise when the technician pointed it out. Needless to say, he had a preset disposition. Nothing was their fault, it was mine. they were not going to repair anything. I tried to explain my case to him, but he kept talking over me. Finally got irritated and told him I was not going to argue with him over the phone. I would like for him to LOOK at the car. He said fine, bring it in, I am here between 7 and 5. So I show up to the dealership the next morning, after calling Robert Viccica, to make sure he was there so as not to repeat the day before. He said to come on, he was there. When I showed up, this poor excuse of a manager would not even come out of his office to see me. He did not even look at the car. Instead he sent Robert Heinsohn to get the car, drive it away from the service bay area where other customers may hear us. When he got out of the car, he said everything is the way it was, that Delray Buick was not going repair any of the damage they caused, that all the issues was factory made or my fault. I asked to see the manager, which is why I was there, he told me that he doesn't want to come out and that I should leave as it is only going to get confrontational...Never use this dealership, and if you are part of the management team of Delray, you guys really need to train your managers on customer service or even at the least, customer communication...Robert Viccica is the worst person I have ever seen in a management postion. I have seen better skills from a Mcdonalds shift supervisor. More
by rsills
March 08, 2017
A very stressful and disappointing experince! I found the service representative to be rude, incompetent, and chauvinistic. Communication was nonexistent; and he lied to me. The service director w I found the service representative to be rude, incompetent, and chauvinistic. Communication was nonexistent; and he lied to me. The service director was apologetic to my face; but I believe he too lied to me, changed the tires on my vehicle, and cheated me into purchasing two new tires. Service that should have been completed within 1 to 2 days, took a total of 12 days (in and out three times in two weeks). And one of the initial reasons for the scheduled appointment (replace a driving light), was never addressed. When I requested a loaner car, I was denied. My husband had to call and demand a car. Needless to say, my husband and I will be investigating other dealerships to purchase our next car. More
by dissatisfied
Employees Worked With
Bob (Service Manager), Mark Willis
November 04, 2016
Outstanding Service Thank you for Fernando for making car buying such a breeze for both my family and I. It was a pleasure, glad we came in. Thank you for Fernando for making car buying such a breeze for both my family and I. It was a pleasure, glad we came in. More
by DaughterOfChrist
Employees Worked With
Fernando Pagan
