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Deland Kia - Service Center

Deland, FL

4.7
1,337 Reviews

1,337 Reviews of Deland Kia - Service Center

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July 26, 2024

disappointed in the interactions with person checking me in and out. Little communication. Didn't even go over paperwork. Just sign. I had to find my car. More

by DOUGANDWINDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah I think
Sep 25, 2024 -

Deland Kia responded

We pride ourselves on our customer service, Doug and Windy, and are disappointed that your service visit for your Kia did not meet up to your expectations. We will address our service team about the issues you faced. If you choose to return, we will provide you with a five-star experience. Thank you.

July 26, 2024

I went in to get an estimate for one of my 4 windows that is broken and won't roll up. Bree said it would be $195.00 for the estimate. When they called me and told me the estimate I couldn’t believe my ears More

by Lesson learned
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bree
Sep 25, 2024 -

Deland Kia responded

We're disappointed that your visit for an estimate for window replacements wasn't up to your expectations, Lesson learned. Since we value you as a customer, please contact our Service Manager, John Snoke, at 888-205-8106 to resolve any outstanding issues. Thank you.

July 26, 2024

Always professional and fast. i bought my kia optima in deland kia and only kia I. Deland services myoptima . More

by JOSEPHRUSSELL467
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil DeRosia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Carreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominick Coppola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Ritchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Deland Kia responded

Thank you for your kind words! We’re thrilled to hear that you’ve consistently experienced professionalism and efficiency with us. It’s great to know you’re happy with the service for your Kia Optima. We appreciate your loyalty and look forward to continuing to take care of your vehicle!

July 25, 2024

MOST OFTEN, SERVICE IS OUTSTANDING. SERVICE REPS ARE VERY ATTENTIVE. I HONESTLY HAVE NO COMPLAINTS , THAT'S WHY WE PURCHASE OUR SORENTOS FROM THEM. More

by Imperato.andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Rettinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Carreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominick Coppola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Deland Kia responded

Thank you for your kind words! We’re thrilled to hear that you consistently receive outstanding service and find our service reps attentive. Your satisfaction is our priority, and we’re honored that you choose to purchase your Sorentos from us. If you ever need anything or have any questions, don’t hesitate to reach out. We look forward to continuing to serve you!

July 25, 2024

Great customer service and they were spot on with the time it would take for a oil change.felt like I was in and out.this is my 3rd car with DeLand Kia! More

by jruvolo80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominick Coppola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Narvaez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Deland Kia responded

Thank you for your feedback! We’re delighted to hear that you received great customer service and that our timing for the oil change was spot on. It’s wonderful to know that this is your third car with us—your continued trust and support mean a lot to us. We look forward to serving you for many years to come!

July 24, 2024

What a gracious gentleman helped me. Thank you Matt for working your magic. Great service. More

by SHERRYREDMON51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt but I don’t know his last name. He sits at the end of the service counter next to a single work station
Jul 24, 2024 -

Deland Kia responded

Thank you for your kind words! We're delighted Matt provided you with great service.

July 24, 2024

Service provided by the store associate was great. Usually wait times are a little bit longer but this time it was fast. More

by ADRIANASOFIA1520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominick Coppola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

Deland Kia responded

Thank you for your feedback! We're thrilled to hear that your service was quick and to your satisfaction. We look forward to serving you again!

July 24, 2024

The Team at the Kia Dealership were so helpful and efficient in helping me with my vehicle. I had a recall issue fixed. More

by wendic04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominick Coppola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Deland Kia responded

Thank you for sharing your experience! We’re pleased to hear that our team was helpful and efficient in addressing your recall issue. Your satisfaction is important to us, and we’re glad we could assist you with your vehicle. If you need any further assistance, please don’t hesitate to reach out.

July 23, 2024

We came in due to some recalls that needed to be taken care of we also had a concern about one of my tires that was plugged at our last service appointment, the tech told us there was no leak. We explaine More

by CHERRERA836
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Palmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Deland Kia responded

Thank you for bringing this to our attention. We apologize for the inconvenience and would like to speak with you about this. Please reach out to John Snoke, Service Manager, at 888-205-8106 to discuss your concerns.

Jul 23, 2024 -

CHERRERA836 responded

So, this is clearly an auto generated response, attempted to call mangers listed in response and was unsuccessful.

July 23, 2024

They are absolutely amazing! They always make sure we are taken care of and have everything we need More

by FORDMUSTANG356
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enzo Boccarossa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil DeRosia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Carreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moen Almasri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Aviles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Elder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Casanova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominick Coppola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Ritchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

Deland Kia responded

Thank you for your kind words! We're delighted to hear that you're always well taken care of and have everything you need.

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