Deel Volkswagen

Absolutely nothing works well in VW I leased my first VW Tiguan 2016 in the same year and was really unreliable until I decided to switch to a bigger SUV. I took the wrong decision to le I leased my first VW Tiguan 2016 in the same year and was really unreliable until I decided to switch to a bigger SUV. I took the wrong decision to lease other VW. I leased a 2018 VW on September 29, 2018, and from the very beginning is giving me a hard time. I drove to service department to find out what’s going on, and the representative told me that I have to leave the car. He offered a car until mine was done, but when I saw the car they offered I was so disappointed that I refused to take it. If I pay 510.00 monthly for my car why should I drive a car that is less valuable? This dealership has nothing good to offer to their customer. Is not fair and is an insult to accept a car under my current car, because any way I have to pay the same amount in my bill. I requested a decent car similar to mine, not a luxury car, but I’ll not accept a Toyota sedan!! Very disrespectful!! I am so disappointed of the way this car dealer treat customers. I will not buy a VW ever. More

Absolutely do not go to this Deeler for Service I just needed an oil change and some Gas for my air conditioning. First I asked for the breakdown of the cost since $285 seemed expensive. Mr. Robert I just needed an oil change and some Gas for my air conditioning. First I asked for the breakdown of the cost since $285 seemed expensive. Mr. Robert Frank kept repeating to me the numbers like I did not know how to add, instead of just politely explaining the breakdown of labor and product. Extremely rude. Then when he called me to let me know the car was ready he advised me that no gas would be put in b/c the A/C compressor was damaged, I told him I knew and to still put the gas but he refused! My car is from 2007 and I have dealt with this issue putting gas I/o paying 2k for a car I intend to replace within the year. The compressor must work good enough as I am sitting now typing this and cold air is coming out (it just takes a couple of minutes) A lot of unnecessary mansplaining came after that and just outright refusal to do what I asked. Please do not go to this dealership for service,. They are very rude, entitled and do not have the customers best interest at heart. Also they seem very unhappy and negative and they are transferring that mind set to their customers when they are comunicating. More

The worst ever. I am so happy I decided to get service before trading in my VW for a Volvo I would hate to be stuck with dealing with these people. The service depart I am so happy I decided to get service before trading in my VW for a Volvo I would hate to be stuck with dealing with these people. The service department that services both is so bad it isn’t even worth speaking to management because the only way you can have that terrible of a team is because you have no leadership skills, don’t hold people accountable, and/or simply don’t care. If I were VW and Volvo there is no way I would allow my brand to be assosiated with this dealership. Both brands are now tainted in my mind, I wouldn’t consider buying either in the future. More

"UNPROFESSIONAL AND RUDE" Have taken my VW Passat 2013 to Deel Volkswagen for the 3 scheduled free maintenance service within the 36,000 miles. I researched which agent has th Have taken my VW Passat 2013 to Deel Volkswagen for the 3 scheduled free maintenance service within the 36,000 miles. I researched which agent has the highest review prior to taking my car for service, and it was Robert Frank. Sadly for me, I got treated in a very arrogant fash ion every time, but since the service was under warranty, I overlooked. However, 2 weeks ago I took my car which has slightly over 36,000 miles for new breaks. See total service was $901.00 plus $40.00 for a car rental. I didn't expect to be treated like the lady that I am, that would be too much to ask, but certainly with respect. This time I politely requested of Robert Frank to please be kind in talking to me, and I got my son to deal with him and the manager Alina. It would be pointless for me to now recount details of the interaction, in two words, unprofessional and rude. I want others to know my experience, and not fall for the reviews you find here, as I did. More

Excellent customer service by Robert Frank. Took the car to have it service and for a recall. I was accommodated even though I had no appointment. Robert Frank was extremely helpful in my needs Took the car to have it service and for a recall. I was accommodated even though I had no appointment. Robert Frank was extremely helpful in my needs and made sure my car was ready at a time of my convenience. By the way the car was obtained at a competitor dealer. More

Excellent Very profesional and friendly Robert Frank outstanding agent very helpful and knowledgeable, schedule always on time , prompt call with estimate and Very profesional and friendly Robert Frank outstanding agent very helpful and knowledgeable, schedule always on time , prompt call with estimate and time when car is reasy Armando Garcia More

Thank you for your service Arturo Morales! Best customer service experience I ever had in any dealer.This place is special! Excellent service, staff is friendly,helpful,patience and Profeciolal Best customer service experience I ever had in any dealer.This place is special! Excellent service, staff is friendly,helpful,patience and Profeciolal. I went in for a service. Arturo Morales help me all through the process and I want to thank him very much for all the excellence! Thank you,thank you and I will defenetly recommend this place to anyone. More

Stay away Extremely rude, worst experience. Because of them, i will not buy a VW ever again. And I had heard from many people to stay clear from that dealership Extremely rude, worst experience. Because of them, i will not buy a VW ever again. And I had heard from many people to stay clear from that dealership. Unfortunately I had to experience that first hand too. Very disappointed. More

Sold me a wrecked car and when I found out, they tried to make more money from me by charging me again to change thecar make more money from me by charging me again to change thecar More