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Deacon Jones Ford Lincoln - Service Center

Goldsboro, NC

4.7
243 Reviews

240 Reviews of Deacon Jones Ford Lincoln - Service Center

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May 10, 2024

Service manager is ignorant and gives horrible customer service. Cost me extra money when wasn’t needed More

by qmemmelaar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert who is the service manager
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May 15, 2024 -

Deacon Jones Ford Lincoln responded

Hi Qmemmelaar, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact us at (919) 736-3387 when you have an opportunity, and we will be more than happy to try and turn your experience around.

Helpful
May 09, 2024

Service department staff very friendly and helpful, explained all services performed and outlined any concerns that I asked about. Very professional More

by MSHAFER1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Olivieri
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May 15, 2024 -

Deacon Jones Ford Lincoln responded

Mshafer1953, thank you for your kind review; we are happy to pass along your comments to the team here at Deacon Jones Ford Lincoln!

Helpful
May 09, 2024

Always polite and courteous ! The staff is very prompt and knowledgeable at addressing any issues! Love this service center ! More

by annh0914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
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May 15, 2024 -

Deacon Jones Ford Lincoln responded

Annh0914, we are so pleased you enjoyed your visit to Deacon Jones Ford Lincoln!

Helpful
May 08, 2024

Robert performed the work on out 2018 Nissan Frontier. He kept us informed on everything as needed. We appreciate the customer service that was provided to us. Thank you Robert!! More

by PHYLLIS NETHERCUTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
May 15, 2024 -

Deacon Jones Ford Lincoln responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Helpful
May 07, 2024

I feel I was overcharged. The part was $80 the labor greater than $200. The guy told me it would be an hour to do the job. So your rate is greater than $200 an hour? More

by Jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
Report | Print
May 15, 2024 -

Deacon Jones Ford Lincoln responded

We are disappointed to learn of your experience here at Deacon Jones Ford Lincoln, but will take this opportunity to improve.

Helpful
May 07, 2024

I always have a great experience at Deacon Jones Ford. The dealership is more expensive than I like but so far they have done outstanding work on my vehicles. More

by brwilliams68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
Report | Print
May 15, 2024 -

Deacon Jones Ford Lincoln responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Helpful
May 07, 2024

Great service, Fast Good price Really good customer service. Beautiful facility with great waiting area. More

by JECAMPUZANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JB
Report | Print
May 15, 2024 -

Deacon Jones Ford Lincoln responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Helpful
May 07, 2024

They were very helpful to order and install the parts that had been recalled by the company. More

by JIFFYDANJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose’
Report | Print
May 15, 2024 -

Deacon Jones Ford Lincoln responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Helpful
May 06, 2024

Love deacon jones! ! No one else has ever touched my car except them!!! Recommend deacon to anyone!! More

by Grannysgirlem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank chad
Report | Print
May 08, 2024 -

Deacon Jones Ford Lincoln responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 15, 2024 -

Deacon Jones Ford Lincoln responded

Thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
May 04, 2024

Appointment for oil change at 8, didn't start until 9:30. Finish after 11. More

by LINCOLN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Report | Print
May 15, 2024 -

Deacon Jones Ford Lincoln responded

Lincoln4, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Here at Deacon Jones Ford Lincoln, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (919) 736-3387 to discuss ways we can better serve you in the future.

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