Deacon Jones Ford Lincoln - Service Center

Derrick was an excellent representation of the dealership and very knowledgeable about Ford vehicles!! He wasn't pushy to get a deal done and in connection with his GM, he found us the exact vehicle we wante and very knowledgeable about Ford vehicles!! He wasn't pushy to get a deal done and in connection with his GM, he found us the exact vehicle we wanted from another dealership and had it brought to the Deacon Jones Ford location in one day. He kept us in the loop the entire time of the process of sending a driver until it was back, getting detailed and then ready for us to pick it up! Both Finance Managers were prompt and answered all the questions we had in regard to the deal. More

Excellent customer service. The only issue was the time it took for the engine repair. That would not have been an issue if there had been better communication. Otherwise great. The only issue was the time it took for the engine repair. That would not have been an issue if there had been better communication. Otherwise great. More

They are able to get us in and out quickly. Call before work is done and call when ready. Call before work is done and call when ready. More

Frank was very helpful working with me to get my car serviced. I experienced a hold up with my coverage policy and he worked closely with his manager to process my claim. Very nice and flexible! serviced. I experienced a hold up with my coverage policy and he worked closely with his manager to process my claim. Very nice and flexible! More

Had my 2012 F-350 in to get the oil separator replaced. While it was there, I asked to have the tailgate emblem replaced as well. Received the bill and saw that I was charged $100 for them to install it. I While it was there, I asked to have the tailgate emblem replaced as well. Received the bill and saw that I was charged $100 for them to install it. I had already removed the old one. Had I known it would cost me $100 just to get a $30 tailgate emblem installed, I'd have asked for them to give it to me so I could install it myself. It's peel and stick, and there are guide holes. I think $100 charge for 2 minutes of work is quite ridiculous. More

Went to get information if my extended warranty cover a problem my vehicle had. I knew the problem since I had already gotten the diagnosis from a different mechanic. I explained this to the people there a problem my vehicle had. I knew the problem since I had already gotten the diagnosis from a different mechanic. I explained this to the people there at the dealer, but was told that a mechanic needed to see the vehicle. I was charged $230 for the diagnosis, being that I told them what was the problem and that I just wanted to know if my warranty cover it. At the end I was told that my warranty had already expired. Just wasting my time waiting and money. More

The price I paid was fair cheaper than I thout it would be and so far my car rides good be and so far my car rides good More

Great customer service the best in Goldsboro! I will always get my cars serviced at Deacon Jones Ford! I will always get my cars serviced at Deacon Jones Ford! More

My vehicle was making a noise when driving at rate of 55 mph and higher. I took in to dealership and my vehicle was driven and problem corrected at that time. Wait time was 2 hours but corrective action w mph and higher. I took in to dealership and my vehicle was driven and problem corrected at that time. Wait time was 2 hours but corrective action was taken and no additional visits required. More

Very professional and always delivers what is expected - follows up to make sure everything was completed! Couldn’t ask for more! follows up to make sure everything was completed! Couldn’t ask for more! More