Deacon Jones Ford Lincoln - Service Center

Waited all day for my truck which I had made a appointment for previously , just for it to be done when I got there and still had to wait another 2 hours and on top of that this isn’t the first ti appointment for previously , just for it to be done when I got there and still had to wait another 2 hours and on top of that this isn’t the first time it’s happened numerous times definitely wouldn’t recommend More

Customer service was very helpful they understood my needs and We’re very timely. They did swing by a couple of times and give me updated information which I did appreciate.. needs and We’re very timely. They did swing by a couple of times and give me updated information which I did appreciate.. More

You could tell they care for their customers. They greet you with a introduction,smile and a handshake. Honestly I felt at home and at ease , knowing my vehicle is in Good Hands They greet you with a introduction,smile and a handshake. Honestly I felt at home and at ease , knowing my vehicle is in Good Hands More

Kaylie Charles was great with the purchase of my new car. She is very knowledgeable and a pleasure to have worked with. She is very knowledgeable and a pleasure to have worked with. More

I like the service staff and the waiting time It’s so convenient thank you Ford I have always been a customer and will continue to be convenient thank you Ford I have always been a customer and will continue to be More

The service center was very slow and NO communication was given. I was there for almost 3 hours with 2 children and had to go ask when my car might be done. To my surprise, it was however NO one had come to given. I was there for almost 3 hours with 2 children and had to go ask when my car might be done. To my surprise, it was however NO one had come to tell me! When I asked what they had found on MY NEW 2024 car, the answer was “ I don’t know” there was No notes or anything. Very disappointing! More

My experience with Deacon Jones has never been anything but great as a dealer ship but great as a dealer ship More

Service center contact did a professional job. 15 wo rd min imum is being used 15 wo rd min imum is being used More

Shane and his tech assistant gave excellent service. He was very personable and attentive to what I wanted. He delivered!!! He was very personable and attentive to what I wanted. He delivered!!! More

Good service. Brought my F-150 in for a recall and they actually went ahaed and took care of another recall I wasn't aware of. Brought my F-150 in for a recall and they actually went ahaed and took care of another recall I wasn't aware of. More