Deacon Jones Ford Lincoln - Service Center

Unwilling to fix damage caused to my vehicle On April 5, 2017, I dropped my 2016 Ford F-150 truck off first thing in the morning for a previous issue they were fixing. Later that day I went back On April 5, 2017, I dropped my 2016 Ford F-150 truck off first thing in the morning for a previous issue they were fixing. Later that day I went back to the dealership to retrieve something I forgot inside my truck. At that time my service writer, Haley McBrayer, told me that my truck was in detail. As we walked back to retrieve my items she asked me if it was okay if they removed some pinstripe residue that was on there. At that point, I could see that the detailer was already half down the side of my truck removing it. Deacon Jones Ford elected to have my truck sent to detail, I did NOT authorize this to be done. However, at that point, I had no reason to think they wouldn’t do a good job. I trusted that the Deacon Jones Ford detailer would take care of my truck and do it properly. Unfortunately, the result is now I have very distinct haze/swirl marks running down all four doors of my truck created in the process of removing the residue. Waiting for a day off, I went back up to the dealership on 25 April 2017. The General Manager of Deacon Jones Ford Scott Johnson, requested that I bring it back up there so he could take a look at the damage. Upon his inspection, he simply dismissed it and said I that he didn’t feel like it was a big deal and that I can get it fixed myself. I explained to him that it would need paint correction to remove the severe swirl marks. This according to a quote that I received from a commercial detailing shop before I returned to the dealership. The General Manager of Deacon Jones Ford, Scott Johnson, after acknowledging there were in fact swirl marks, said that it wasn’t worth what they quoted me and without saying anything else he just walked away. More

Too much money for the same issue!!! I had to bring my vehicle in for the same issue 3 times costing me >$1500 NEVER again!!! I'll take my vehicles out of town for service from now on. I had to bring my vehicle in for the same issue 3 times costing me >$1500 NEVER again!!! I'll take my vehicles out of town for service from now on. More

Big Mistake! Deacon Jones cost me $2400! My F250 develop an oil leak on the hydraulic pump due to a bad O ring. This shop recommended replacing the pump with a n Deacon Jones cost me $2400! My F250 develop an oil leak on the hydraulic pump due to a bad O ring. This shop recommended replacing the pump with a new hydraulic line set ($1200) indicating that the O ring could not be replaced reliably. They performed the work and another oil leak developed after approximately 30 days. This time the hydraulic line set threaded nut had vibrated out of the treaded tap on the pump due to poor quality workmanship. The nut obviously was not properly torqued to OEM specs and came out. Pump port threads were ruined requiring a new pump (another $1200). The dealer GM stated that "they were not responsible for my bad luck". Exact quote! Use them at your own risk! More