Deacon Jones Ford Lincoln - Service Center

I took my 2023 Fod Explorer for a recall on the display screen. I was told to leave it and theu had it a couple of hours. When i picked it up and drove away the screen was black. I turned around and they f screen. I was told to leave it and theu had it a couple of hours. When i picked it up and drove away the screen was black. I turned around and they factory reset it. It made it worse. I was then told it needed a part and would take 2 weeks and thay they would cone get it for my troubles. My husband called wanting to know when the part would be in and he was told that there was no part to be ordered. That we would have to bring it back in for a "factory reset". Not to mention its our only vehicle and we are 30 minutes away. So after all that we still have messed up vehicle beacuse our busy schedule dont allow us to drop everything and take it during service hours. Not to mention we have wind in our window that was supposedly fixed. Very expensive vehicle with warranty that is messed up. More

As usual the service department was extremely helpful and professional. My service completed perfectly and professionally! professional. My service completed perfectly and professionally! More

Appreciated their courtesy and willingness to diagnose & alleviate the issues with my “old” Lincoln despite not selling it to me in the first place! alleviate the issues with my “old” Lincoln despite not selling it to me in the first place! More

I always get quality service at this dealership. The staff is friendly and helpful. We have three vehicles and service them all The staff is friendly and helpful. We have three vehicles and service them all More

The people in the service center are very courteous and helpful.The service technicians are thorough and competent. I highly recommend the service department at Goldsboro Ford. helpful.The service technicians are thorough and competent. I highly recommend the service department at Goldsboro Ford. More

Robert Thompson and his service team always do what is right and all very friendly. I've been getting work done there since December of 2019 and as long as Robert stays, I'll keep going back. right and all very friendly. I've been getting work done there since December of 2019 and as long as Robert stays, I'll keep going back. More

John Mark and Robert are excelllent service members. Pick up and deliver my wife’s car from her work in a timely manner. Pick up and deliver my wife’s car from her work in a timely manner. More

Service was very good and I would recommend them to others to have vehicles serviced. others to have vehicles serviced. More

The service man who assisted me did a wonderful job and appreciated everything he did appreciated everything he did More