Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Deacon Jones Ford Lincoln - Service Center
Goldsboro, NC
236 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
236 Reviews of Deacon Jones Ford Lincoln - Service Center
Sort by
Helpful October 07, 2021
On Tuesday the 6TH of Oct, i brought my 2021 Ranger in for the first oil change. After the service was complete I was told that the service cost was $54.88, while I was going to tell the counter person for the first oil change. After the service was complete I was told that the service cost was $54.88, while I was going to tell the counter person that I had a maintenance plan (5003-970140 with cost $1195.00) he started talking to another person and was NOT listening to me. When he finally got back to me, he smiled and said that will be 54.88. I didnt confront the person in front of others, so I paid and left. Buy reporting this in this survey MAYBE someone will listen now. If I still have to pay for future service, which I have ALREADY paid for. I will seek a refund on my service plan. More
by charleyx8
Employees Worked With
Micheal Ferrell
September 03, 2021
Recall on my 2018 Lincoln on 9/02/2021. Service was outstanding, and dealership was very comfortable. I will at some point return to this dealership for service, and, at some point for a new vehicle! S outstanding, and dealership was very comfortable. I will at some point return to this dealership for service, and, at some point for a new vehicle! Service personnel were very professional. Gerri Edgerton More
by GerriedgGerrierton
Employees Worked With
Can’t remember
July 30, 2021
Service department got in quick, found my problem fast. Told me how much it would cost, which was reasonable.. I have a sense of belonging with the service department, they always treat with kindness an Told me how much it would cost, which was reasonable.. I have a sense of belonging with the service department, they always treat with kindness and respect. Great place to take your vehicle.. More
by leekearney784
Employees Worked With
Michael
July 03, 2021
I have been a customer of the service department for many years. I always get friendly and courteous service. The service writers and the shop foreman are always available for consultation, if I request info years. I always get friendly and courteous service. The service writers and the shop foreman are always available for consultation, if I request information before the services are started. I would highly recommend them to everyone. More
by rdavis625
Employees Worked With
John Mark Hill, Robert Thompson
May 29, 2021
The service was excellent. I know that my truck will get the care it needs when I come in for any kind of services. Will return when services are needed again. the care it needs when I come in for any kind of services. Will return when services are needed again. More
by Sherry Jones
Employees Worked With
Can't remember
May 12, 2021
Great service and great service personnel. Service personnel took time to be sure all my needed work was included. All service personnel were very friendly. personnel took time to be sure all my needed work was included. All service personnel were very friendly. More
by eellis30
Employees Worked With
Frank Olivieri Tag # 805
May 06, 2021
Very fast and reliable service - repaired my vehicle on short notice. Personnel are always friendly and supportive, and explain all repairs. Costs are always competitive. short notice. Personnel are always friendly and supportive, and explain all repairs. Costs are always competitive. More
by lesftrplt
Employees Worked With
John Mark Hill
