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Deacon Jones Ford Lincoln - Service Center

Goldsboro, NC

4.7
485 Reviews

485 Reviews of Deacon Jones Ford Lincoln - Service Center

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October 15, 2024

It’s the second year this dealership has been unable to do the NC inspection. On a previous visit I took the truck because I’ve had trouble with the auto shut off feature and because the tech couldn’t rep More

by GHALL60
Recommend Dealer
Yes
Employees Worked With
Not Chad, the older guy.
Report | Print
Nov 27, 2024 -

Deacon Jones Ford Lincoln responded

Hi Ghall60, we regret to hear that your recent experience was anything less than exceptional. If you have any further questions, please give us a call. We're always happy to help!

October 15, 2024

These guys are so willing to help. Answered all my questions and then quickly took care of the problem! I won’t go anywhere else. More

by sparkette48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Report | Print
Nov 27, 2024 -

Deacon Jones Ford Lincoln responded

Sparkette48, we are so pleased you enjoyed your visit to Deacon Jones Ford Lincoln! If you have any further questions, please don't hesitate to reach out!

October 15, 2024

Deacon Jones delivered fast and courteous service on my vehicle. I would recommend this group. More

by JIMIPOPE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Bjorling
Report | Print
Nov 27, 2024 -

Deacon Jones Ford Lincoln responded

Jimipope, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 12, 2024

Very good service department Robert the service Manager knows more about a Ford vehicle than anyone I know including factory. More

by Bill Knotts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Nov 27, 2024 -

Deacon Jones Ford Lincoln responded

Bill Knotts, we are glad we could help! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Deacon Jones Ford Lincoln!

October 12, 2024

The customer service at Deacon Jones Ford is exceptional. Everyone was very friendly. I’ll be back soon for my oil change! More

by AIMEEMOORE410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zaan
Report | Print
Nov 27, 2024 -

Deacon Jones Ford Lincoln responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 12, 2024

Michael in the service department is awesome. He is the main reason I keep coming back. More

by ineedplaystore1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Nov 27, 2024 -

Deacon Jones Ford Lincoln responded

Ineedplaystore1, thank you so much for your high rating! Thanks again for the recommendation, and have an amazing day!

October 12, 2024

Next to no wait time and so professional! Highly recommend the Service Center for their work. More

by wholt31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't catch anyone's name
Report | Print
Nov 27, 2024 -

Deacon Jones Ford Lincoln responded

Wholt31, we're so glad that we were able to go above and beyond your expectations! We look forward to your next visit! Take care!

October 11, 2024

No pressure sales. Very knowledgeable salesperson. Best car buying experience I have ever had. Period! More

by jenericg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rylee
Report | Print
Nov 27, 2024 -

Deacon Jones Ford Lincoln responded

Jenericg, we're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!

October 10, 2024

Courteous, friendly and very knowledgeable service writers. Reliable service personnel that are clean, understanding of your situation and willing to assist with your queries, questions and concerns. More

by WPT1526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John and Frank in service and Jeff Hill in sales.
Report | Print
Nov 27, 2024 -

Deacon Jones Ford Lincoln responded

Wpt1526, we strive for 100% satisfaction, and we regret to find out that this was not the case. If you are willing to give us another chance, please reach out to us at (919) 736-3387 to speak to our manager directly.

October 10, 2024

I have purchased several vehicles there and have always been satisfied. They have a great service department that is always helpful. More

by Cbrogden314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mark.
Report | Print
Nov 27, 2024 -

Deacon Jones Ford Lincoln responded

Cbrogden314, thank you for your kind review; we are happy to pass along your comments to the team here at Deacon Jones Ford Lincoln! We sincerely thank you for the positive review, and look forward to seeing you again soon!

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