Deacon Jones Chrysler Dodge Jeep RAM

Great service experience This is a well-run service department. I recently purchased a used Jeep Wrangler Unlimited from Deacon Jones and during negotiations I had asked for t This is a well-run service department. I recently purchased a used Jeep Wrangler Unlimited from Deacon Jones and during negotiations I had asked for two issues with the vehicle to be fixed as part of the final deal. It was very easy to get the repairs done here and my service advisor Jason Underwood was outstanding. This was my second purchase and service experience from a CJDR dealer within the past year. Chrysler is back making great vehicles again and with an outstanding dealership and service dept in Deacon Jones Smithfield. More

Fixed recall codes I needed recalls fixed on my 2014 ram. I called and spoke with Jason in service to schedule an appointment. Brought the truck in on date scheduled and I needed recalls fixed on my 2014 ram. I called and spoke with Jason in service to schedule an appointment. Brought the truck in on date scheduled and within a few hours it was completed. Service was excellent! More

Great service! Customer focused! Professional in every way! Always pays attempting to detail. A pleasure to appeal to and do business with! I would highly recommend them to all my fri Professional in every way! Always pays attempting to detail. A pleasure to appeal to and do business with! I would highly recommend them to all my friends and family. More

Good job and friendly They done a good job service was good communication was good and work was quickly would recommend them anytime for any job I needed to get done on my They done a good job service was good communication was good and work was quickly would recommend them anytime for any job I needed to get done on my vehicle More

Went in for simple brake job, taken it back 4 time stI'll sc Should have been fixed properly the first time, turned roters, new pads, had to replace roters the 2nd trip and said they cut pads, 3 trip replace rot Should have been fixed properly the first time, turned roters, new pads, had to replace roters the 2nd trip and said they cut pads, 3 trip replace roters with larger ones, 4 time did not hear scrupulous on road test, told to bring back if it happened again. Guess what. More

Always a pleasure my husband was well pleased with service and speed of service along with friendliness and professional way the service was taken care of . Thank yo my husband was well pleased with service and speed of service along with friendliness and professional way the service was taken care of . Thank you for a job well done. More

Great service I got there and only stayed there for maybe 25 minutes didn’t take too long the lady that sold me the car (ruth) said hello and the other personnel i I got there and only stayed there for maybe 25 minutes didn’t take too long the lady that sold me the car (ruth) said hello and the other personnel i even overheard them trying to help someone who didn’t even buy a car from them More

S-L-O-W oil change. It took 1-1/2 hours for a scheduled oil change and tire rotation. Then the billing was messed up and they didn’t charge me at all until I called the s It took 1-1/2 hours for a scheduled oil change and tire rotation. Then the billing was messed up and they didn’t charge me at all until I called the service manager. I was so upset when I left that I didn’t realize that I hadn’t received any paper work so I had no idea what work was actually performed. The service manager helped me work through this mess. This is not my first problem with DJ service. More

They tried but was unable to find the problem to fix. I May be back soon if the problem presents itself again soon. So far I have been treated fair. Derick has been super friendly and helpful. I May be back soon if the problem presents itself again soon. So far I have been treated fair. Derick has been super friendly and helpful. More

Service Very good service! Brought my vehicle in during my lunch hour and still had time to grab something to eat! This is one satisfied customer. Very good service! Brought my vehicle in during my lunch hour and still had time to grab something to eat! This is one satisfied customer. More