Shottenkirk Ford - Service Center

Helpful and efficient service received with out having an appointment. It was good to have my concerns addressed in less than 90mins appointment. It was good to have my concerns addressed in less than 90mins More

Quick and friendly is how I would describe their staff and services. The ease of getting there is a plus. Oh, did I mention quick and friendly. and services. The ease of getting there is a plus. Oh, did I mention quick and friendly. More

I needed an oil change they got me right in! Everyone is very nice and great to work with! Everyone is very nice and great to work with! More

Service person was great to deal with. Could use a little better cleaning after service. Could use a little better cleaning after service. More

They were very good at making sure everything got done on my car that I came in for. my car that I came in for. More

Professional and personal. Excellent service and feels like family. True to their customers and expect nothing but the best Excellent service and feels like family. True to their customers and expect nothing but the best More

these are great people to work with! And i will be returning there as needed And i will be returning there as needed More

The Service writer was a Pro , fun to work with and he made sure the job got done right and on time! made sure the job got done right and on time! More

Was there for any oil change and they got me in really quick. It's where I bought my car and that's why I like taking it there quick. It's where I bought my car and that's why I like taking it there More

The issue started in the summer of 2023. After your diagnosis, I was told the part was on back order. I asked again in the fall but was told the same. The warning light went away, and I forg After your diagnosis, I was told the part was on back order. I asked again in the fall but was told the same. The warning light went away, and I forgot about it until it came back in the spring. When I brought it in to check on the parts status, a person who receives in customers told me I was going to be charged for a diagnosis; a service that your service department had already diagnosed. I explained that I was bringing it in to fix a problem that your service department had already diagnosed, and that it was covered under warranty; but the conversation came to an impasse. I asked to speak with a service manager, where he told me that it would be a no charge. From that point I had to bring it in four different times before the situation was resolved, which it's only been two weeks; so, I really don't know if it has been resolved, as the prior times it was resolved, the issue came back. We'll see. One time the technician took me back to the car to show me what they did. When he took it off the rack and was driving it out of the bay, the issue came back while he was still in the driver's seat. That's how messed up this was. I will say that Bruce and Chad worked to resolve the problem and were very helpful to find me a loaner while it was in the shop. I like my car and hope it will last me another five years. More